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16
FAQs & Troubleshooting
Problem Possible Cause Possible Solution
The appliance
does not
operate.
• The appliance is not plugged in.
• The appliance is turned off.
• The circuit breaker tripped or a
blown fuse.
• Plug in the appliance.
• Turn on power point.
• Reset circuit breaker/replace fuse.
The appliance
is not cold
enough.
• Check the temperature control
setting.
• The door is opened too often, or is
kept open for too long; the door is
not closed completely; hot food has
been placed inside.
• The appliance has recently been
disconnected for a period of time.
• Reduce the temperature.
• Do not open door for 2+ hours; Check
that the door is closed properly and for
any obstructions preventing the door
closing properly; Remove hot food and
let it cool rst before replacing it.
• Plug in the appliance.
The appliance
has an odd
odour.
• Food may not be wrapped properly.
• Food may be rotten.
• The interior may not be clean.
• Check that the food is wrapped tightly.
• Check for rotten food and remove.
• Clean the interior of the appliance.
The internal
light does not
illuminate.
• The appliance is not plugged in.
• The appliance is turned off.
• The circuit breaker tripped or a
blown fuse.
• The light is damaged.
• Plug in the appliance.
• Turn on power point.
• Reset circuit breaker/replace fuse.
• Please contact after sales support.
The door
will not close
properly.
• The appliance is not level.
• The gasket is dirty.
• Food is stacked too high.
• Level the appliance.
• Clean gasket with warm water and
a soft cloth.
• Re-position food so it does not obstruct.
The door
is difcult
to open.
• A difference in pressure between the
air inside and outside of the unit.
• This is a normal phenomenon and
cannot be avoided.
Moisture forms
on the inside
freezer walls.
• Hot and humid weather increases
the internal rate of frost build-up.
• The lid is slightly open.
• The lid is kept open too long, or is
opened too frequently.
• This is normal.
• Close the lid.
• Open the lid less often
Moisture
forms on the
outside of the
appliance.
• The lid is slightly open, causing cold
air from inside the freezer to meet
warm, moist air from the outside.
• Close the lid or check for obstructions.
There are
vibrations.
• The appliance is not level.
• The floor is uneven or weak.
• The freezer is touching the wall.
• Level the appliance.
• Be sure your floor can adequately
support the freezer.
• Move the appliance away from the wall
and check it is level.
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