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ENEN
2726
1� No light on the buon.
➔ The machine has turned “OFF” automatically; push the buon to turn the machine “ON”.
➔ Check the plug, voltage, and fuse.
2� No coee.
➔ Check that the light on the buon is GREEN.
➔ Check that the water tank is filled and is well positioned.
➔ Check that a fresh capsule is inserted in correct position, that the machine head is closed and push the buon to start.
➔ Descale if necessary.
➔ Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
3� Coee is not hot enough.
➔ Preheat cup with hot water from the tap.
➔ Descale if necessary.
4� Unusual coee flow.
➔ Check that the water tank is well positioned.
➔ Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
➔ Descale if necessary.
5� Water leakage.
➔ Check that the water tank is well positioned.
➔ Empty and clean the capsule container.
➔ If problem persists, call the Nespresso Club.
6� Capsule is not ejecting correctly.
➔ Open the machine head. Remove the power cord from the grid. Clean the metallic
clamps with precaution. Be careful of the sharp edges in the machine head.
➔ If problem persists, call the Nespresso Club.
7� Coee leakage.
➔ Open the machine head and let the capsule be ejected. Then perform a cleaning.
➔ Empty and clean the cup support.
➔ Descale if necessary.
➔ If problem persists, call the Nespresso Club.
8� Machine turns to “OFF” mode.
➔ To save energy the machine will turn o aer 9 minutes of non-use.
➔ See paragraph on “Energy Saving Concept”.
9� Coee grounds in the cup.
➔ Start the cleaning procedure. See paragraph on “Cleaning”.
GREEN LIGHT
10� The machine does not start and has GREEN steady lights.
➔ Check the machine head is properly closed.
➔ If you want to brew an Alto, Coee or Espresso, check that a fresh capsule is inserted in correct position, that the machine
head is properly closed and push the buon to start.
11�
GREEN light blinking continuously and machine not
running.
➔ The machine is heating up and it will take maximum one minute to be ready.
12� GREEN light turning while machine is running.
➔ This indicates the machine is working properly.
RED LIGHT
13� Half GREEN and Half RED steady light.
➔ Descaling needed: Machine can be operated when alert appears only a few times aer this alert before descaling becomes
necessary.
➔ See paragraph on “Descaling”.
14� RED light blinking continuously and the machine head
stops moving.
➔ Remove any obstacle, empty the capsule container if necessary, and then open or close the machine head depending on
position.
15� The machine does not start and RED light blinking 2 times
and goes back to Steady GREEN.
➔ Fill the water tank and push buon to start.
➔ Open the machine head to eject capsule.
➔ Check that a fresh capsule is inserted in correct position, that the machine head is closed and push the buon to start.
16� The machine does not start and RED light blinking 3 times
every 2 seconds and goes back to Steady RED.
➔ Press the lever up and wait until the machine head stops, release any obstacle if applicable, empty the capsule container if
necessary, and then press the lever down to close the machine head.
17� RED steady light and the machine is NOT running.
➔ Turn the machine OFF, unplug the power cord, wait for 15 minutes for the machine to cool down.
➔ Plug the power cord and turn the machine ON by pressing the lever down. Machine is heating up and will go to steady
GREEN when ready.
➔ If problem persists, call the Nespresso Club.
18� RED light fading out.
➔ Machine is cooling down and will go to steady green when ready.
19� RED light flashing twice and goes back to ORANGE
blinking.
➔ Special function running; open the machine head and let the capsule be ejected. Then restart the function by pressing the
buon.
➔ If in the "Emptying the system" mode, remove the water tank.
20� RED light flashing twice and goes back to steady ORANGE.
➔ Special Functions menu: Choose desired special function by pressing lever down.
ORANGE LIGHT
21� ORANGE light blinking continuously.
➔ Special function is running.
➔ Refer to applicable section; Descaling/ Cleaning/ Emptying the system/ Reset to factory seings.
22� Flashing ORANGE lights.
➔ Special function is in selection mode. Refer to applicable paragraph; Descaling/ Cleaning/ Emptying the system/ Reset to
factory seings.
TROUBLESHOOTING
ASSISTANCE VIDEOS ARE AVAILABLE ON
WWW.NESPRESSO.COM VISIT THE “MACHINES” SECTION
9465_UM_ARES_PLUS_D_Dellonghi_US.indd 26-27 14.07.16 10:37
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