Use & Care Guide
Bottom Freezer Refrigerator
Model: 795.7431* - PreView Grab-N-Go
TM
Model: 795.7430* - Standard Door
*
= color number
Sears Brands Management Corporation
www.kenmore.com
2
Warranty............................................................................. 3
Important Safety Instructions
........................... 5-7
..............7
Parts and Features
...................................................8-9
Refrigerator Installation .............................10-16
Unpacking Your Refrigerator ........................10
Installation
..................................................................... 11
Removing/Replacing Your Refrigerator and
Freezer Handles, Doors and Drawers
......12-16
Leveling and Door Alignment ......................17
Using Your Refrigerator ............................ 18-33
Setting the Controls .................................18-20
Smart Features ............................................... 21
Instructions for Smart Grid .......................... 22
FCC Notice .................................................... 23
In-Door Ice Bin
.......................................................... 24
Automatic Icemaker ............................... 25-26
Food Storage Guide ....................................27
Refrigerator Section
Water Dispenser ........................................... 28
Refrigerator Shelves
................................................29
Humidity Controlled Crisper ........................ 30
Temperature Controlled Pantry Drawer .......30
Door Bin ............................................................ 30
PreView Grab-N-Go ..................................... 31
Grab-N-Go Case ........................................... 31
Replacing the Air Filter ................................ 32
Freezer Section
Extra Ice Bin ................................................. 32
Pullout Drawer .............................................. 33
Durabase ........................................................ 33
Durabase Divider .......................................... 33
Water Filter ............................................... 34-36
................................... 37-38
General Cleaning Tips ................................ 37
Exterior .......................................................... 37
Inside Walls ................................................... 37
Door Liner And Gaskets ............................... 37
Plastic Parts .................................................... 37
Condenser Coils ............................................. 37
Light Bulb Replacement ............................... 38
Power Interruptions ....................................... 38
When You Go On Vacation ........................ 38
When You Move ............................................ 38
.......................39-41
Troubleshooting Guide ............................. 42-49
Diagnostics ............................................... 50
...............................................Back Cover
3
WITH PROOF OF SALE, the following warranty coverage applies when this appliance is correctly installed, operated and maintained
according to all supplied instructions.
FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship. A defective appliance
will receive free repair or replacement at option of seller. This warranty coverage applies for only 90 days from the sale date if the
appliance is ever used for other than private household purposes.
FOR FIVE YEARS from the date of sale, the sealed refrigerant system of this appliance is warranted against defects in material or
the appliance is ever used for other than private household purposes.
FOR TEN YEARS from the date of sale, the linear compressor of this appliance is warranted against defects in material or
sale date if the appliance is ever used for other than private household purposes.
FOR AS LONG AS IT IS USED from the date of sale, a free replacement will be supplied for a defective refrigerator or freezer
year from the date of sale. This warranty coverage applies for only 90 days from the date of sale if the appliance is ever used for
other than private household purposes.
For warranty coverage details to obtain free repair or replacement, visit the web page: www.kenmore.com/warranty
2. A service technician to clean or maintain this appliance, or to instruct the user in correct appliance installation, operation and
maintenance.
3. Service calls to correct appliance installation not performed by Sears authorized service agents, or to repair problems with house
fuses, circuit breakers, house wiring, and plumbing or gas supply systems resulting from such installation.
4. Damage to or failure of this appliance resulting from installation not performed by Sears authorized service agents, including
installation that was not in accord with electrical, gas or plumbing codes.
5. Damage to or failure of this appliance, including discoloration or surface rust, if it is not correctly operated and maintained
according to all supplied instructions.
6. Damage to or failure of this appliance, including discoloration or surface rust, resulting from accident, alteration, abuse, misuse or
use for other than its intended purpose.
7. Damage to or failure of this appliance, including discoloration or surface rust, caused by the use of detergents, cleaners, chemicals
or utensils other than those recommended in all instructions supplied with the product.
9. Service to an appliance if the model and serial plate is missing, altered, or cannot easily be determined to have the appropriate
Disclaimer of implied warranties; limitation of remedies
Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as provided herein. Implied
years on the sealed refrigerant system, ten years on the linear compressor, and for as long as used on the storage bins, or the shortest
period allowed by law. Seller shall not be liable for incidental or consequential damages. Some states do not allow the exclusion or
these exclusions or limitations may not apply to you.
This warranty applies only while this appliance is used in the United States.
4
items of information available whenever you contact Sears concerning your product.
Model No.___________________ Date of Purchase ___________________
Serial No.___________________
Save these instructions and attach your sales receipt for future reference.
5
injury when using your product, basic safety precautions
should be followed, including the following.
Read all instructions before using this appliance.
NEVER unplug your refrigerator by pulling on the
straight out from the outlet.
If the supply cord is damaged, it must be replaced
by the manufacturer or its service agent or a similarly
a cord that shows cracks or abrasion damage along its
length or at either the plug or connector end.
Do not modify or extend the power cord length. It
When moving your refrigerator away from the wall,
be careful not to roll over or damage the power cord.
This guide contains many important safety messages. Always read and obey all safety messages.
This is the safety alert symbol. It alerts you to safety messages that inform you of hazards that can kill
or hurt you or others, or cause damage to the product.
All safety messages will be preceded by the safety alert symbol and the hazard
signal word DANGER, WARNING or CAUTION. These words mean:
You will be killed or seriously injured if you do not follow instructions.
You can be killed or seriously injured if you do not follow instructions.
Indicates an imminently hazardous situation which, if not avoided,
may result in minor or moderate injury, or product damage.
All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what can happen
if the instructions are not followed.
vapors and liquids in the vicinity of this or any other
appliance.
DO NOT allow children to climb, stand, or hang on the
refrigerator doors or shelves in the refrigerator. They
could damage the refrigerator and seriously injure
themselves.
between the doors and cabinets are necessarily small.
Be careful closing doors when children are in the area.
Unplug your refrigerator before cleaning or making
any repairs.
It is strongly recommended that any service be
6
WARNING
DANGER:
RISK OF CHILD ENTRAPMENT
SAVE THESE INSTRUCTIONS
• Beforereplacingaburned-outorbrokenlightbulb,
unplugtherefrigeratororturnopoweratthecircuit
breakerorfuseboxinordertoavoidcontactwithalive
wirelament.(Aburned-outlightbulbmaybreakwhen
beingreplacedexposingthewirelament.)
NOTE:SomemodelshaveLEDinteriorlightingand
serviceshouldbeperformedbyaqualiedtechnician.
WARNING:SettingeitherorbothcontrolstotheOFF
positiondoesnotremovepowertothelightcircuit.
• Whenyouarenished,reconnecttherefrigeratorto
theelectricalsourceandresetthecontrols(Thermostat,
RefrigeratorControl,andorFreezerControl,depending
onthemodel)tothedesiredsetting.
• Thisrefrigeratormustbeproperlyinstalledin
accordancewiththeAttention Installer Instructionsthat
weretapedtothefrontoftherefrigerator.
• Afteryourrefrigeratorisinoperation,donottouchthe
coldsurfacesinthefreezercompartmentwhenhands
aredamporwet.Skinmayadheretotheextremelycold
surfaces.
• Ifconnectedtoacircuitprotectedbyfuses,usetime
delayfuse.
Junkedorabandonedrefrigeratorsaredangerous,even
iftheyaresittingforonlyafewdays.Ifyouaregetting
ridofyouroldrefrigerator,pleasefollowtheinstructions
atrighttohelppreventaccidents(childentrapmentand
suocation).
• DONOTtouchtheautomaticicemakingmechanism
whiletherefrigeratorispluggedin.
• DONOTrefreezefrozenfoodswhichhavethawed
completely.TheUnitedStatesDepartmentof
AgricultureinHomeandGardenBulletinNo.69says:
…Youmaysafelyrefreezefrozenfoodsthathave
thawediftheystillcontainicecrystalsoriftheyare
stillcold—below39°F(4°C).
…Thawedgroundmeats,poultryorshthathaveany
o-odororo-colorshouldnotberefrozenandshould
notbeeaten.Thawedicecreamshouldbediscarded.
Iftheodororcolorofanyfoodispoororquestionable,
disposeofit.Thefoodmaybedangeroustoeat.
Evenpartialthawingandrefreezingreducesthe
eatingqualityoffoods,particularlyfruits,vegetables
andpreparedfoods.Theeatingqualityofredmeats
isaectedlessthanthatofmanyotherfoods.Use
refrozenfoodsassoonaspossibletosaveasmuchof
theirqualityasyoucan.
• Thisproductisnottobeusedforspecialpurposessuch
asthestorageofmedicineortestmaterialsorforuse
onships,etc.
• Donotstrikeorapplyexcessiveforcetoanyglass
surface.Donottouchglasssurfacesiftheyarecracked
orbroken.
BEFORE YOU THROW AWAY
YOUR OLD REFRIGERATOR
OR FREEZER:
• Takeothedoors.
• Leavetheshelvesinplacesothat
childrenmaynoteasilyclimbinside
.
WARNING : ThisproductcontainschemicalsknowntotheStateofCaliforniatocausecancerand
birthdefectsorotherreproductiveharm.
Wash hands after handling.
7
Your old refrigerator may have a cooling system
believed to harm stratospheric ozone if released to the
atmosphere. Other refrigerants may also cause harm to
the environment if released to the atmosphere.
Please read carefully.
The refrigerator should always be plugged into its own
individual properly grounded electrical outlet rated for
115 Volts, 60 Hz, AC only, and fused at 15 or 20 amperes.
This provides the best performance and also prevents
hazard from overheated wires. It is recommended that a
separate circuit serving only this appliance be provided.
or pull chain. Do not use an extension cord.
Where a standard two-prong wall outlet is encountered,
it is your personal responsibility and obligation to have
it replaced with a properly grounded three-prong wall
outlet.
this appliance must be
properly grounded. Have the wall outlet and the circuit
outlet is properly grounded.
If you are throwing away your old refrigerator, make
sure the refrigerant is removed for proper disposal
under provisions of environmental legislation.
Because of potential safety hazards under certain
conditions, the use of an extension cord is not
recommended. However, if you still elect to use an
extension cord, it is absolutely necessary that it be a UL-
cord having a grounding type plug and outlet, and that
and 120 volts.
Use of an extension cord will increase the clearance
needed for the back of the refrigerator.
3-prong
grounding
plug
3-prong
grounding type
wall receptacle
Ensure proper
ground exists
before use.
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Standard Door
PreView Grab-N-Go
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Use this page to become more familiar with the parts and features of your refrigerator.
items listed below. The locations of the features shown below may not match your model.
M
Air Filter
N
Adjustable Dairy Bin
Refrigerator Shelves
P
Adjustable Door Bins
Air Tight Crisper
R
Convenience Bin
S
Top Pullout Drawer
T
Middle Pullout Drawer
U
Durabase
V
PreView Grab-N-Go
W
Grab-N-Go Case
Refrigerator Light
B
Water Filter
C
Fixed Door Bins
D
Ice Compartment (Icemaker and Ice Bin)
Refrigerator Light (side)
F
Articulating Mullion
G
Water Tank Cover
H
Humidity Controlled Crisper
I
Temperature Controlled Pantry Drawer
J
Durabase Divider
K
Control Panel
Diagnostics Speaker
Ice Bin
Icemaker
Ice Compartment
Door
10
Remove tape and any temporary labels from your
refrigerator before using. Do not remove any warning-
type labels, the model and serial number label, or
the Tech Sheet that is located under the front of the
refrigerator.
To remove any remaining tape or glue, rub the area
briskly with your thumb. Tape or glue residue can also be
easily removed by rubbing a small amount of liquid dish
water and dry.
products can damage the surface of your refrigerator.
Refrigerator shelves are installed in the shipping position.
Please reinstall shelves according to your individual
storage needs.
Use two or more people to move and install the
refrigerator. Failure to do so can result in back or
other injury.
Your refrigerator is heavy. When moving the
refrigerator for cleaning or service, be sure to protect
moving it. Do not wiggle or walk the refrigerator when
gasoline, away from the refrigerator. Failure to do so
Connect to potable water supply only.
11
1. To avoid noise and vibration, the unit must be leveled
adjust the leveling legs to compensate for unevenness
the rear to aid in door closing. Leveling legs can be
turned easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to the right to
LEVELING AND DOOR ALIGNMENT
Installing on carpeting, soft tile surfaces,
a platform or weakly supported structure is not
recommended.
Install this appliance in an area where the temperature
temperature around the appliance is too low or high,
3. Select a place where a water supply can be easily
connected for the automatic icemaker.
The water pressure must be from 20-120 psi or
138-827 kPa or 1.4-8.4 kgf/cm². If the refrigerator is
the low pressure.
4. Too small of a distance from adjacent items may
result in lowered freezing capability and increased
electricity consumption charges. Allow at least 24
back of the refrigerator and the wall.
1.
dust that accumulated during shipping.
Install accessories such as ice cube bin, drawers,
shelves, etc., in their proper places. They are packed
together to prevent possible damage during shipment.
3. Allow your refrigerator to run for at least two to three
cold air in the freezer compartment to ensure proper
cooling. Your refrigerator is now ready for use.
The refrigerator should always be plugged into its own
individual properly grounded electrical outlet rated for
115 Volts, 60 Hz, AC only, and fused at 15 or 20 amperes.
This provides the best performance and also prevents
hazard from overheated wires. It is recommended that a
separate circuit serving only this appliance be provided.
2" (5.08 cm)
Shock Hazard:
To reduce the risk of electric shock, do not install the
refrigerator in a wet or damp area.
12
Handle appearance may vary from the
illustrations on this page.
Loosen the set screws with a / in. Allen
wrench and remove the handle.
If the handle mounting fasteners need
to be tightened or removed, use a ¼ in. Allen
wrench.
Removing the doors is always recommended when it is necessary to move the refrigerator through a narrow
opening. If it is necessary to remove the handles, follow the directions below.
Mounting
Fasteners
Set Screw
Allen
Wrench
Handle appearance may vary from the
illustrations on this page.
Replacing Refrigerator Door Handle
the handle footprints over the mounting
fasteners and tightening the set screws
with a / in Allen wrench.
If the handle mounting fasteners
need to be tightened or removed, use a
¼ in. Allen wrench.
Mounting
Fasteners
13
Handle appearance may vary from the illustrations
on this page.
Replacing Freezer Drawer Handle
footprints over the mounting fasteners and tightening
If the handle mounting fasteners need to be
tightened or removed, use a ¼ in. Allen wrench.
Handle appearance may vary from the illustrations
on this page.
Loosen the set screws located on the lower side of
handle.
If the handle mounting fasteners need to be
tightened or removed, use a ¼ in. Allen wrench.
Removing the doors is always recommended when it is necessary to move the refrigerator through a narrow
opening. If it is necessary to remove the handles, follow the directions below.
When assembling or disassembling the handles:
cause injury.
Prevent the handle from swinging toward nearby
people or animals.
Insert the bracket hole of the handle into the stopper
bolt of the door exactly, then assemble the set screws
Check for any gap between the door and handle after
14
On the back of the refrigerator, pull the water tube out of
2. Remove the cover.
5. Re
When lifting the hinge free of the latch,
be careful that the door does not fall forward.
7. Lift the door from the middle hinge pin and remove the
door.
8. Place the door, inside facing up, on a non-scratching
surface.
2. Remove the cover. On the PreView model, disconnect
all wire harnesses.
When lifting the hinge free of the latch, be
careful that the door does not fall forward.
4. Lift the door from the middle hinge pin and remove
the door.
5. Place the door, inside facing up, on a non-scratching
surface.
Disconnect the electrical supply to the refrigerator
before installing. Failure to do so could result in
serious injury or death.
Do not put hands, feet or other objects into the air
vents or bottom of the refrigerator. You may be
injured or receive an electrical shock.
Before you begin, remove food and bins
from the doors.
Use two or more people to remove and install the
refrigerator doors. Failure to do so can result in back or
other injury.
(2)
(3)
(4)
(5)
(1)
(1)
(2)
(3)
(6)
(7)
(8)
(4)
(5)
15
Reinstalling the Refrigerator Door
hinge.
door into the hole beside the left hinge on the top of
the cabinet until it exits through the back.
you see only one scale mark. Fully insert the tube over
Right Door
secure the hinge.
After inserting, pull the tube to
make sure that it is secure and
reinsert the clip.
Tube
Scale Mark
Collet
Clip
(10)
(9)
(2)
(5)
(1)
(3)
(4)
(1)
(3)
(6)
(7)
(8)
(4)
(5)
(2)
16
Pull the drawer open to full extension. Remove the
lower basket
1
by lifting the basket from the rail
system.
Remove the screws
from the rail on both sides.
Grasp the drawer on each side and pull it up to
separate it from the rails.
With both hands, slide each bar in simultaneously.
Do not hold the handle when removing or
could cause personal injury.
2
Pull out each rail to full extension.
screws
3
located on both sides.
With the drawer pulled out to full extension, insert the
lower basket
4
in the rail assembly.
Grasp the drawer on each side and hook drawer
supports
1
into rail tabs
located on both sides.
If the Durabase divider is removed, there is
enough open space for children or pets to crawl inside.
To prevent accidental child and pet entrapment or
near the freezer drawer.
DO NOT step or sit down on the freezer
drawer.
3
2
1
Use two or more people to remove and
install the freezer drawer. Failure to do so can result in
back or other injury.
located above the freezer drawer is not shown for
clarity.
15
2
1
3
4
Pull the drawer open to full extension. Remove the
lower basket
1
by lifting the basket from the rail
system.
Remove the screws
2
of the rail on both sides.
Grasp the drawer on each side and pull it up to
separate it from the rails.
With hands hold the each rail, slide and push it
In to slide.
CAUTION: Do not hold the handle when removing or
replacing the drawer. The handle may come o and it
could cause personal injury.
REFRIGERATOR INSTALLATION
Fully extend the rails by grasping each rail, slide with
hands and pulling straight out.
Lower the door into nal position and tighten the
screws
3
located on both sides.
With the drawer pulled out to full extension, insert the
lower basket
4
in the rail assembly.
Grasp the drawer on each side and hook door
supports
1
into rail tabs
2
located on both sides.
WARNING: If the Durabase divider is removed, there
is enough open space for children or pets to crawl
inside.
To prevent accidental child and pet entrapment or
suocation risk, DO NOT allow them to touch or go
near the freezer drawer.
WARNING: DO NOT step or sit down on freezer
drawer.
HOW TO REMOVE THE FREEZER DRAWER
HOW TO INSTALL THE FREEZER DRAWER
WARNING: Use two or more people to remove and
install the freezer drawer. Failure to do so can result in
back or other injury.
NOTE: In the following gures, the Pullout Drawer
located above the freezer drawer is not shown for
clarity.
1
2
15
2
1
3
4
Pull the drawer open to full extension. Remove the
lower basket
1
by lifting the basket from the rail
system.
Remove the screws
2
of the rail on both sides.
Grasp the drawer on each side and pull it up to
separate it from the rails.
With hands hold the each rail, slide and push it
In to slide.
CAUTION: Do not hold the handle when removing or
replacing the drawer. The handle may come o and it
could cause personal injury.
REFRIGERATOR INSTALLATION
Fully extend the rails by grasping each rail, slide with
hands and pulling straight out.
Lower the door into nal position and tighten the
screws
3
located on both sides.
With the drawer pulled out to full extension, insert the
lower basket
4
in the rail assembly.
Grasp the drawer on each side and hook door
supports
1
into rail tabs
2
located on both sides.
WARNING: If the Durabase divider is removed, there
is enough open space for children or pets to crawl
inside.
To prevent accidental child and pet entrapment or
suocation risk, DO NOT allow them to touch or go
near the freezer drawer.
WARNING: DO NOT step or sit down on freezer
drawer.
HOW TO REMOVE THE FREEZER DRAWER
HOW TO INSTALL THE FREEZER DRAWER
WARNING: Use two or more people to remove and
install the freezer drawer. Failure to do so can result in
back or other injury.
NOTE: In the following gures, the Pullout Drawer
located above the freezer drawer is not shown for
clarity.
1
2
4
1
17
After installing, plug the refrigerator’s power cord into a
3-prong grounded outlet and push the refrigerator into the
Your refrigerator has two front leveling legs—one on the
right and one on the left. Adjust the legs to alter the tilt
from front-to-back or side-to-side. If your refrigerator
seems unsteady, or you want the doors to close more
easily, adjust the refrigerator’s tilt using the instructions
below:
Tools Required: /
screwdriver.
1. Turn the leveling leg to the left to raise that side of
the refrigerator or to the right to lower it. It may take
several turns of the leveling leg to adjust the tilt of the
refrigerator.
Having someone push backward against the top of
This makes it easier to adjust the legs.
Open both doors again and check to make sure that
they close easily. If the doors do not close easily, tilt
the refrigerator slightly more to the rear by turning
both leveling legs to the left. It may take several more
turns, and you should turn both leveling legs the same
amount.
Your refrigerator is uniquely designed with
two fresh food doors. Either door can be opened or
closed independently of the other. You may have to
exert slight pressure on the doors to get them to close
completely.
Both the left and right refrigerator doors have an
adjustable nut, located on the bottom hinge, to raise and
lower them to align properly.
If the space between your doors is uneven, follow the
instructions below to align the doors evenly:
turn the nut in the door hinge to adjust the height. To the
right to raise or to the left to lower the height.
18
The dispenser will not work if any door is left open
or if the control lock is engaged.
If the Control Lock icon is illuminated, the
Dispenser will not work. Disable the Control Lock to use
the Dispenser again.
The control display is operated by touch.
Excessive moisture on the display may cause a
malfunction. Please keep the display clean and dry.
The Refrigerator Temp Control ranges from 33°F to
Press the Refrigerator Temp button
to cycle through the available temperature settings one
increment at a time.
Press the Freezer Temp button to cycle
through the available temperature settings one increment
at a time.
When changing control settings, wait 24 hours
before making additional adjustments. The controls are set
correctly when milk or juice is as cold as you would like
compartment is too cold or too warm, change the setting
one increment at a time. Wait 24 hours for the change to
stabilize before adjusting again.
Dispenser
The dispenser will dispense water, cubed ice or crushed
1
2
3
will illuminate.
Be sure not to block vents while packing your refrigerator.
refrigerator temperature to become too warm or cause
Temperature
1
2
3
19
To reduce the risk of scratching the door or breaking the
door mullion, make sure that the refrigerator door mullion
is always folded in.
the Dim option at night. The light will automatically
turn on at full brightness when the dispenser pad is
pushed.
This feature is a metal strip attached to the left door
door gaskets to seal against.
The Air Filter helps remove odors from the
refrigerator. The Air Filter has two settings, Auto and
MAX. In Auto mode, the Air Filter
in increments of ten minutes on and one hundred and
AX mode, the Air Filter
will stay on continuously for four hours, cycling on and
Air Filter will switch to Auto
mode.
Auto mode is the default mode.
Press the Air Filter button once for MAX mode.
When the CHANGE
hold the Air Filter button for three seconds to turn the
To switch the icemaker ON or OFF, press the Ice Maker
button.
When you press and hold the Ice Maker button for
three seconds, the graphic will illuminate in the display
and will continue for 24 hours.
While you are selecting the Accela Ice function,
return to ON. This is normal.
You can stop this function manually by pressing and
holding the button one more time.
This function increases both ice making and freezing
capabilities.
Water Filter Reset
When the CHANGE icon turns on, you need to
Water Filter button for
months.
20
When power is connected to the refrigerator, the door
alarm is initially set to ON. When you press the Door
Alarm button, the display will change to OFF and the
Door Alarm function will deactivate.
When either the refrigerator or the freezer door is left
open for more than 60 seconds, the alarm tone will
sound to let you know that the door is open.
When you close the door, the door alarm will stop.
When power is initially connected to the refrigerator,
the Lock
If you want to activate the Lock function to lock other
buttons, press and hold the Control Lock button for
three seconds or more. The Control Lock button will
illuminate and the Lock function is now enabled.
When the Lock function is activated, no other buttons
will work. The dispenser pad is also deactivated.
To disable the Lock function, press and hold the Control
Lock button for approximately three seconds.
If you want to convert °F to °C or vice versa, press and
hold the Freezer Temp and Refrigerator Temp buttons at
The Demo Mode disables all cooling in the refrigerator
and freezer sections to conserve energy while on display
in a retail store. When activated, OFF will display on the
control panel.
With either refrigerator door opened, press and hold the
Refrigerator Temp and Ice Maker buttons at the same
Demo
Mode is deactivated. Use the same procedure to activate
the Demo Mode.
21
internet.
receiving a signal, known as a Demand Response event,
from a utility company’s energy management system.
delaying energy use based on the signal received from
a utility company energy management system. The LED
electricity.
You need the following devices and application to use the
Smart Grid and other smart features on your refrigerator.
Required Devices: A wireless router, Kenmore Elite Smart
Refrigerator, and a mobile device.
Required Application: Kenmore Smart App.
Refer to the Quick Start Guide that came with your smart
appliance for detailed instructions on creating a Kenmore
account and setting up the appliance for connected
operation from your mobile device. For additional
assistance, visit http://www.kenmore.com/smart
When successfully connected to the internet, the
SMART icon LED on the unit control panel will turn ON.
Kenmore Smart connectivity transforms your relationship
with your home. You can personalize the way Kenmore
Smart products operate based on your schedule and daily
routines, making life easier and providing greater peace
of mind. It does this by letting you link with and manage
your Kenmore Smart products on one app, all from trusted
brands, from a smart phone, tablet or computer.
This appliance is a connected-ready appliance, allowing
you to remotely monitor and control it from your smart
phone via the Kenmore® Smart app.
To get started, you will need the following:
For more information about your Kenmore Elite® Smart
appliance, please visit www.Kenmore.com/smart.
The Smart Grid function controls energy usage which
helps you save energy during peak usage periods. You can
utility company to run high energy-consuming tasks only
the utility company, the refrigerator will turn on the GRID
MODE LED on the refrigerator control panel and regulate
power consumption according to the signal received. The
refrigerator will respond to the signals received from the
utility company as long as the appliance is connected to
the internet and Smart Grid is enabled.
22
You must connect your Kenmore Smart appliance to the
internet and then register the appliance to your account in
order to use the Smart Grid function.
Consult the Quick Start Guide supplied with the appliance
for instructions on how to register your appliance using the
The Smart Grid button serves two purposes:
disable/override the appliance Demand Response
capability.
NOTE: This appliance is a connected-ready appliance,
allowing you to remotely monitor and control it from your
smart phone via the Kenmore® Smart app.
To connect the refrigerator to the Internet:
Refer to the Quick Start Guide that came with your smart
appliance for detailed instructions on creating a Kenmore
account and setting up your appliance for connected
contains information and instructions for operating
your appliance from the appliance control panel. For
additional assistance, visit http://www.kenmore.com/
smart
Smart Grid Operation:
Once connected and registered, the appliance is
capable of accepting a signal from your electric
company. The signal, known as a Demand Response
consumption for a period of time ranging from a few
minutes up to a maximum of 4 hours. Ice making will be
delayed during this time. Opening the refrigerator door
may cancel certain DR signals.
further signal acceptance, press and release the Smart
Grid button. Both the Grid Mode and Smart Grid LED
again to enable DR signal acceptance capability. The
Smart Grid button LED will relight. The Grid Mode LED
will light when another DR signal is sent.
23
This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment. This
transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
This equipment should be installed and operated with
the antenna and your body. Users must follow the
compliance.
Model 2AHU4-KMTD17
Frequency Range 2412 to 2462 MHz
IEEE 802.11b: 18.26 dBm
IEEE 802.11g: 20.10 dBm
IEEE 802.11n: 20.07 dBm
FCC Notice
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception,
which can be determined by turning the equipment
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the
receiver.
from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
including interference that may cause undesired
operation of the device.
device which are not expressly approved by the party
responsible for compliance could void the user’s authority
to operate the equipment.
To obtain the source code that is contained in this product
under LGPL and other open source licenses, visit http://
kenmore.com/opensource. In addition to the source code,
all referred license terms, warranty disclaimers, and
copyright notices are available for download.
24
Keep hands and tools out of the ice compartment door
and dispenser chute. Failure to do so may result in
damage or personal injury.
The icemaker will stop producing ice when the in-door ice
bin is full. If you need more ice, empty the ice bin into the
extra ice bin in the freezer compartment. During use, the
ice can become uneven causing the icemaker to misread
the amount of ice cubes and stop producing ice. Shaking
the ice bin to level the ice within it can reduce this problem.
Storing cans or other items in the ice bin will
damage the icemaker.
Keep the ice compartment door closed tightly. If the ice
compartment door is not closed tightly, the cold air in the
ice bin will freeze food in the refrigerator compartment.
This could also cause the icemaker to stop producing ice.
Emptying the ice bin is recommended if the
icemaker ON/OFF button on the control panel is set to
OFF for an extended period of time.
1. Pull or push the door handle to open or close the ice
compartment.
To remove the in-door ice bin, grip the front handle,
slightly lift the lower part, and slowly pull out the bin
as shown.
3. To reinstall the in-door ice bin, slightly slant the
bin during replacement to avoid contact with the
icemaker.
4.
replacing the ice bin. See the label on the ice
compartment door for details.
When handling the
ice bin, keep hands
away from the
icemaker tray area to
avoid personal injury.
25
Ice is made in the automatic icemaker and sent to the
dispenser. The icemaker will produce 70-182 cubes in
a 24-hour period, depending on freezer compartment
temperature, room temperature, number of door openings
and other operating conditions.
It takes about 12 to 24 hours for a newly installed
refrigerator to begin making ice. Wait 72 hours for full
ice production to occur.
Ice making stops when the in-door ice bin is full.
When full, the in-door ice bin holds approximately 6 to
arm is clean at all times for proper operation.
To increase ice production, use the Accela Ice function.
This function increases both ice making and freezing
capabilities.
Personal Injury Hazard
making mechanism while the refrigerator is plugged in.
lcemaker
Auto shuto (feeler arm)
26
or odor from the water supply line or the water tank.
necessary if the refrigerator has not been used for a
long time.
Never store beverage cans or other items in the ice
bin for the purpose of rapid cooling. Doing so may
damage the icemaker or the containers may burst.
and water supply. If the problem continues, contact a
ice or water until the problem is corrected.
Keep children away from the dispenser. Children may
play with or damage the controls.
The ice passage may become blocked with frost if only
crushed ice is used. Remove the frost that accumulates
by removing the ice bin and clearing the passage with
a rubber spatula. Dispensing cubed ice can also help
prevent frost buildup.
Never use thin crystal glass or crockery to collect ice.
Such containers may chip or break resulting in glass
fragments in the ice.
or other beverages. Splashing may occur if ice is
dispensed into a glass that already contains liquid.
Never use a glass that is exceptionally narrow or
deep. Ice may jam in the ice passage and refrigerator
Keep the glass at a proper distance from the ice outlet.
A glass held too close to the outlet may prevent ice
from dispensing.
To avoid personal injury, keep hands out of the ice
door and passage.
Never remove the dispenser cover.
water supply and contact Sears Home Service at
1-844-553-6667.
hours.
When the ice bin is removed for more than one or two
minutes.
When the refrigerator will not be used for several days.
The ice bin should be emptied when the
icemaker ON/OFF button is turned to the mode.
If the icemaker ON/OFF button is set to ON, the valve
will buzz even if the icemaker has not het been hooked
up to water. To stop the buzzing, switch the button to
OFF.
Keeping the icemaker ON/OFF button set to
ON before the water is connected can damage the
icemaker.
You will hear the sound of cubes dropping into the bin
Set the icemaker ON/OFF button to
water supply to the refrigerator.
The ice bin should be emptied any time the
icemaker ON/OFF button is turned OFF.
If the ambient temperature will drop below freezing, have
by ruptured water lines or connections.
27
Wrap or store food in the refrigerator in airtight and
moisture-proof material unless otherwise noted. This
prevents food odor and taste transfer throughout the
refrigerator. For dated products, check date code to
ensure freshness.
Check a freezer guide or a reliable cookbook
for further information about preparing food for
freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity of
food. Do not put more unfrozen food into the freezer
enough space in the freezer for air to circulate around
packages. Be careful to leave enough room at the
front so the door can close tightly.
Storage times will vary according to the quality and
type of food, the type of packaging or wrap used
temperature. Ice crystals inside a sealed package are
normal. This simply means that moisture in the food
and air inside the package have condensed, creating
ice crystals.
Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze. Cooling hot
foods before freezing saves energy.
Packaging
Successful freezing depends on correct packaging.
When you close and seal the package, it must not
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the
refrigerator and could also dry out frozen food.
Packaging recommendations:
Straight-sided canning/freezing jars
Heavy-duty aluminum foil
Plastic-coated paper
Non-permeable plastic wraps
Follow package or container instructions for proper
freezing methods.
Do not use
Bread wrappers
Non-polyethylene plastic containers
Containers without tight lids
Wax paper or wax-coated freezer wrap
Thin, semi-permeable wrap
Do not keep beverage cans or plastic
food containers in the freezer compartment. They
may break or burst if they freeze.
Items How to
Butter or
margarine
Cheese
Milk
Fruit
Vegetables
with skins
Fish
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Store in the original wrapping
until you are ready to use it. Once
opened, rewrap tightly in plastic
wrap or aluminum foil.
Wipe milk cartons. For best
storage, place milk on interior
shelf, not on door shelf.
Store in original carton on interior
shelf, not on door shelf.
Do not wash or hull the fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store in a
completely closed paper bag on a
refrigerator shelf.
Remove store wrapping and trim
areas. Wash in cold water and
drain. Place in plastic bag or
plastic container and store in
crisper.
Place in plastic bags or plastic
container and store in crisper.
the freezer section if they are not
being consumed the same day of
purchase. It is recommended to
same day purchased.
Cover leftovers with plastic wrap
or aluminum foil, or store in plastic
containers with tight lids.
28
To dispense cold water, push on the dispenser switch
with a glass.
The dispenser is equipped with a light that
turns on when the dispenser pad is engaged.
opening. Doing so can result in severe injury.
crystal glasses. China or crystal can break.
Some dripping may occur after dispensing. Hold your
cup beneath the dispenser for a few seconds after
dispensing to catch all of the drops.
Push
Dispenser Switch
29
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
also reduce the amount of time the refrigerator door is
open which will save energy.
Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
Glass shelves are heavy. Use special care
when removing them.
Remove shelves from the shipping position and replace
shelves in the position you want.
—Tilt up the front of the shelf in the
direction of
1
and lift it in the direction of
. Pull
the shelf out.
To reinstall a shelf—Tilt the front of the shelf up and
guide the shelf hooks into the slots at a desired height.
Then, lower the front of the shelf so that the hooks
drop into the slots.
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
25
REFRIGERATOR SHELVES
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
Adjusting the shelves to t dierent heights of items will
make nding the exact item you want easier. Doing so will
also reduce the amount of time the refrigerator door is
open which will save energy.
IMPORTANT: Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
NOTE: Glass shelves are heavy. Use special care when
removing them.
Adjusting Shelves (Cantilever)
Remove shelves from the shipping position and replace
shelves in the position you want.
To remove a shelf—Tilt up the front of the shelf in the
direction of
1
and lift it in the direction of
2
. Pull
the shelf out.
To reinstall a shelf—Tilt the front of the shelf up and
guide the shelf hooks into the slots at a desired height.
Then, lower the front of the shelf so that the hooks
drop into the slots.
Folding Shelf (on some models)
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
CAUTION: Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
USING YOUR REFRIGERATOR
25
REFRIGERATOR SHELVES
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
Adjusting the shelves to t dierent heights of items will
make nding the exact item you want easier. Doing so will
also reduce the amount of time the refrigerator door is
open which will save energy.
IMPORTANT: Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
NOTE: Glass shelves are heavy. Use special care when
removing them.
Adjusting Shelves (Cantilever)
Remove shelves from the shipping position and replace
shelves in the position you want.
To remove a shelf—Tilt up the front of the shelf in the
direction of
1
and lift it in the direction of
2
. Pull
the shelf out.
To reinstall a shelf—Tilt the front of the shelf up and
guide the shelf hooks into the slots at a desired height.
Then, lower the front of the shelf so that the hooks
drop into the slots.
Folding Shelf (on some models)
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
CAUTION: Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
USING YOUR REFRIGERATOR
25
REFRIGERATOR SHELVES
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
Adjusting the shelves to t dierent heights of items will
make nding the exact item you want easier. Doing so will
also reduce the amount of time the refrigerator door is
open which will save energy.
IMPORTANT: Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
NOTE: Glass shelves are heavy. Use special care when
removing them.
Adjusting Shelves (Cantilever)
Remove shelves from the shipping position and replace
shelves in the position you want.
To remove a shelf—Tilt up the front of the shelf in the
direction of
1
and lift it in the direction of
2
. Pull
the shelf out.
To reinstall a shelf—Tilt the front of the shelf up and
guide the shelf hooks into the slots at a desired height.
Then, lower the front of the shelf so that the hooks
drop into the slots.
Folding Shelf (on some models)
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
CAUTION: Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
USING YOUR REFRIGERATOR
30
The crispers provide fresher tasting fruit and vegetables by
letting you easily control humidity inside the drawer.
You can control the amount of humidity in the moisture-
sealed crispers by adjusting the control to any setting
between and FRUIT.
keeps moist air in the crisper for best
storage of fresh, leafy vegetables.
FRUIT lets moist air out of the crisper for best storage
of fruit.
1. Lift up the glass under
the crisper cover.
Pull the glass up and
out.
: Pantry drawer not
shown for clarity.
1. To remove, pull the
drawer out to full
extension.
Lift the front of the
crisper up, then pull
it straight out.
3. To install, slightly tilt
up the front, insert
the drawer into the
frame and push it
back into place.
The Temperature Controlled Pantry Drawer provides
storage space with a variable temperature control
temperature than the refrigerator section. This
drawer can be used for large party trays, deli items
Do not store glass bottles in the pantry. If
they freeze, they can break and cause personal injury.
into door bins. Doing so may cause damage to the bin
or personal injury if items are removed with excessive
force.
The door bins are removable for easy cleaning and
adjustment.
1. To remove the bin, simply lift the bin up and pull
straight out.
2. To replace the bin, slide it in above the desired support
and push down until it snaps into place.
Some bins may vary in appearance and will
31
The PreView Grab-N-Go
compartment allows for easy access
to commonly used food items.
To access the PreView Grab-N-
Go compartment, lightly press the
button on the right refrigerator door
handle to open the door.
To open the Grab-N-Go case, slightly push the marked
area to pop it open. The Grab-N-Go Case is removable
for easy cleaning and adjustment.
1. To remove the Grab-N-Go case, lift up and pull out.
2. To replace the Grab-N-Go case, line the tabs on
the Grab-N-Go case with the slots on the door and
push down until the case snaps into place.
The PreView function on the Grab-
N-Go lets you see if you’re running
low on frequently used items like
beverages and snacks, without
opening the refrigerator door.
1. Knock twice on the glass to turn
the LED light inside the Grab-N-
automatically after ten seconds.
The PreView Grab-N-Go function
is disabled when the right
refrigerator door is open, for
two seconds after closing the door, and when the ice
dispenser is in use.
Knock near the center of the glass. Knocking near the
edges of the glass may not activate the PreView Grab-
N-Go function properly.
Knock hard enough that the knocking sound is audible.
The PreView Grab-N-Go function may activate if a
loud noise occurs near the refrigerator.
1
2
3
The Grab-N-Go lower shelf is removable for easy
cleaning.
1. To remove the lower shelf, lift the shelf retainer up
and out.
2. Remove the two screws from the shelf and pull it
straight out.
3. Reverse procedure to replace.
32
Approximately every six months.
When the CHANGE AIR FILTER
light turns on.
to the right to attach it to the refrigerator wall.
1. Pull the Freezer Drawer and the top Pullout Drawer out
as far as possible to remove the Extra Ice Bin.
2. Gently lift and pull out the ice bin.
3. To replace, pull both drawers out as far as possible,
and set the bin in its correct position in the Pullout
Drawer. Close the Pullout Drawer and then the Freezer
Drawer.
Pinch hazard! Keep hands and feet
clear of the bottom of the freezer drawer when
opening and closing.
Sears store, or call 1-844-553-6667.
You may also purchase online at www.kenmore.com
Extra Ice Bin
Pullout Drawer
33
1. To remove the Durabase, push it to the back as much
as possible. Tilt up the front of the Durabase and pull
straight out.
To replace, insert the Durabase in the rail assembly.
Top Drawer
1. To remove, pull the drawer out to full extension. On
the tab to release the drawer from the rail, as shown
below. Once the left side is loose, push the tab on the
the front of the drawer up, then pull it straight out.
To replace, slightly tilt up the front of the drawer, insert
the drawer into the frame, and push the drawer back
into place until you hear a click.
The Durabase divider allows you to organize the
Durabase area into sections. It can be adjusted from side
Middle Drawer
1. To remove, pull the drawer out to full extension. Lift the
front of the drawer up, then pull it straight out.
To replace, slightly tilt up the front of the drawer,
insert the drawer into the frame, and push it back into
place.
28
USING YOUR REFRIGERATOR
Middle Drawer
1. To remove the middle drawer.
Pull the drawer out to full extension. Lift the front of
the drawer up, then pull it straight out.
2. To Install, slightly tilt up the front and insert the drawer
into the frame and push it back into push it back
place.
DURABASE
1. Remove all pullout drawer.
2. To remove the Durabase, push it to the back as much
as possible. Tilt up the front of the Durabase and pull
straight out.
3. To replace, insert the Durabase in rail assembly.
DURABASE DIVIDER
The Durabase divider allows you to organize the
Durabase area into sections. It can be adjusted from side
to side to accommodate items of different sizes.
WARNING: If the Durabase divider is removed, there is
enough open space for children or pets to crawl inside.
To prevent accidental child and pet entrapment or
suffocation risk, DO NOT allow children or pets to
touch or go near the drawer.
1
2
PULLOUT DRAWER
Top Drawer
1. To remove, pull the drawer out to full extension. In
case of left side, push hook aside as you see below
using the tool such as flat screwdriver. In case of right
side, push hook aside using your finger.
And then lift the front of the drawer up. pull it straight
out.
2. To replace, insert drawer into frame as you see. And
push drawer below until to hear some sound like cllick.
28
USING YOUR REFRIGERATOR
Middle Drawer
1. To remove the middle drawer.
Pull the drawer out to full extension. Lift the front of
the drawer up, then pull it straight out.
2. To Install, slightly tilt up the front and insert the drawer
into the frame and push it back into push it back
place.
DURABASE
1. Remove all pullout drawer.
2. To remove the Durabase, push it to the back as much
as possible. Tilt up the front of the Durabase and pull
straight out.
3. To replace, insert the Durabase in rail assembly.
DURABASE DIVIDER
The Durabase divider allows you to organize the
Durabase area into sections. It can be adjusted from side
to side to accommodate items of different sizes.
WARNING: If the Durabase divider is removed, there is
enough open space for children or pets to crawl inside.
To prevent accidental child and pet entrapment or
suffocation risk, DO NOT allow children or pets to
touch or go near the drawer.
1
2
PULLOUT DRAWER
Top Drawer
1. To remove, pull the drawer out to full extension. In
case of left side, push hook aside as you see below
using the tool such as flat screwdriver. In case of right
side, push hook aside using your finger.
And then lift the front of the drawer up. pull it straight
out.
2. To replace, insert drawer into frame as you see. And
push drawer below until to hear some sound like cllick.
1
2
If the Durabase divider is removed, there is
enough open space for children or pets to crawl inside.
To prevent accidental child and pet entrapment or
touch or go near the drawer.
34
Approximately every six months.
turns on.
When the water dispenser output
decreases.
When the ice cubes are smaller
than normal.
cover. The cover will click when closed correctly.
3.
to remove trapped air and contaminants from
the system. Do not dispense the entire 2.5 gallon
amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Sears store, or call 1-844-553-6667. You may also
purchase online at www.kenmore.com
Lower or remove the top left shelf
all the way down.
Pinch the sides to open the
causes a small amount of water
removed, to prevent any remaining water from spilling out of
pulling it out of the manifold hole.
counterclockwise.
Before Replacing the Water Filter:
highest position, it will need to be removed prior to
To remove any shelf–Tilt up the
front of the shelf
1
and lift it
.
Pull the shelf out.
Take the new
of its packing
and remove the
protective cover
from the o-rings.
the horizontal position, push
manifold hole and turn it
clockwise.
25
REFRIGERATOR SHELVES
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
Adjusting the shelves to t dierent heights of items will
make nding the exact item you want easier. Doing so will
also reduce the amount of time the refrigerator door is
open which will save energy.
IMPORTANT: Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
NOTE: Glass shelves are heavy. Use special care when
removing them.
Adjusting Shelves (Cantilever)
Remove shelves from the shipping position and replace
shelves in the position you want.
To remove a shelf—Tilt up the front of the shelf in the
direction of
1
and lift it in the direction of
2
. Pull
the shelf out.
To reinstall a shelf—Tilt the front of the shelf up and
guide the shelf hooks into the slots at a desired height.
Then, lower the front of the shelf so that the hooks
drop into the slots.
Folding Shelf (on some models)
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
CAUTION: Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
USING YOUR REFRIGERATOR
35
Performance Data Sheet
The concentration of the indicated substances in water entering the system was reduced to a concentration less than or
Standard 401.
Standard 401. For the reduction of substances listed below.
Contaminant Reduction
Challenge
Concentration
Reduction
Product Water
Concentration
Max Permissible
Product Water
Concentration
NSF Reduction
Chlorine Taste and Odor 2.0 mg/L ± 10% >97.5% N/A
Nominal Particulate Class I, ,
12,000,000 pts/mL At least 10,000 particles/mL 99.80% 24,000 pts/ml N/A
Asbestos 180 MFL
10 to 10
>99.00% N/A
Atrazine >94.10% N/A
Benzene >96.60% N/A
Carbofuran 98.30% N/A
Lindane >99.00% N/A
P-Dichlorobenzene >99.80% N/A
2,4-D >99.90% N/A
Lead @ pH 6.5 99.60% N/A
Lead @ pH 8.5 >90% N/A
Mercury @ pH 6.5 91.00% N/A
Mercury @ pH 8.5 92.50% N/A
Cyst* 100,000 cysts/L Minimum 50,000 cysts/L >99.99% 10 N/A
Atenolol 240 ng/L 200 ± 40% ng/L > 95.50% 10.80 ng/L 30 ng/L NA
Carbamazepine 1600 ng/L 1400 ± 40% ng/L 98.40% 25.60 ng/L 200 ng/L NA
DEET 1600 ng/L 1400 ± 40% ng/L 97.10% 46.40 ng/L 200 ng/L NA
Trimethoprim 170 ng/L 140 ± 40% ng/L >96.80% 5.44 ng/L 20 ng/L NA
Linuron 160 ng/L 140 ± 40% ng/L >96.60% 5.44 ng/L 20 ng/L NA
Phenytoin 200 ng/L 200 ± 40% ng/L >94.80% 10.40 ng/L 30 ng/L NA
Ibuprofen 400 ng/L 400 ± 40% ng/L >94.50% 22.00 ng/L 60 ng/L NA
Naproxen 140 ng/L 140 ± 40% ng/L >96.10% 5.46 ng/L 20 ng/L NA
Estrone 120 ng/L 140 ± 40% ng/L >96.10% 4.68 ng/L 20 ng/L NA
Bisphenol A 2000 ng/L 2000 ± 40% ng/L >98.90% 22.00 ng/L 300 ng/L NA
Nonyl Phenol 1600 ng/L 1400 ± 40% ng/L >97.10% 46.40 ng/L 200 ng/L NA
* Based on the use of Cryptosporidium parvum oocysts
36
It is essential that the manufacturer’s recommended
requirements be carried out for the product to perform as
advertised.
: While the testing was performed under standard
laboratory conditions, actual performance may vary.
Sears store, or call 1-844-553-6667. You may also
purchase online at www.kenmore.com
Product distributed in the United States by Sears Brands
NSF is a trademark of NSF International.
To reduce the risk associated with ingestion of
contaminants: Do not use with water that is
system.
cysts. EPA Establishment Number 10350-MN-005
To reduce the risk associated with property damage
due to water leakage:
Read and follow the Water Filter instructions before
installation and use of this system.
Installation and use MUST comply with all state and
local plumbing codes.
Do not
uncertain of how to check your water pressure.
Do not install where water hammer conditions may
occur. If water hammer conditions exist, you must
install a water hammer arrester. Contact a plumbing
professional if you are uncertain of how to check for
this condition.
Do not install on hot water supply lines.
The maximum operating water temperature of this
Do not operate
refrigerator in ambient conditions below 55°F
six months, at the rated capacity, or if a noticeable
Application Guidelines/Water Supply Parameters
Service Flow
Water Supply Potable Water
Water Pressure
Water Temperature
37
Both the refrigerator and freezer sections defrost
month to prevent odors. Wipe up spills immediately.
Unplug refrigerator or disconnect power.
Remove all removable parts, such as shelves, crispers,
etc. Refer to sections in Using Your Refrigerator for
removal instructions.
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use abrasive or harsh cleaners.
Hand wash, rinse and dry all surfaces thoroughly.
Plug in refrigerator or reconnect power.
Waxing external painted metal surfaces helps provide
rust protection. Do not wax plastic parts. Wax painted
metal surfaces at least twice a year using appliance wax
For products with a stainless steel exterior, use a clean
sponge or soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry thoroughly
with a soft cloth.
To help remove odors, you can wash the inside of the
refrigerator with a mixture of baking soda and warm
water. Mix 2 tablespoons of baking soda to 1 quart of
is completely dissolved so it does not scratch the surfaces
of the refrigerator.
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use cleaning waxes, concentrated
detergents, bleaches, or cleaners containing petroleum on
plastic refrigerator parts.
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use window sprays, abrasive
damage the material.
Use a vacuum cleaner with
an attachment to clean the
condenser cover and vents.
Do not remove the panel
covering the condenser
coil area.
While cleaning the inside, do not spray
water.
38
The refrigerator and freezer compartment
lights have LED interior lighting, and service should be
1. If the power will be out for 24 hours or less, keep all
refrigerator doors closed to help foods stay cold and
frozen.
If the power will be out for more than 24 hours, remove
all frozen food and store it in a frozen food locker.
away, follow these steps to prepare your refrigerator
before you leave.
1. Use up any perishables and freeze other items.
follow these steps.
1. Remove all food from the refrigerator.
Depending on your model, set the thermostat control
Setting the
Controls section.
3. Clean the refrigerator, wipe it and dry well.
4. Tape rubber or wood blocks to the tops of both doors
to prop them open far enough for air to get in. This
stops odor and mold from building up.
Before replacing a Compartment Lamp, either unplug
or fuse box.
When you are moving your refrigerator to a new home,
follow these steps to prepare it for the move.
1. Remove all food from the refrigerator and pack all
frozen food in dry ice.
Unplug the refrigerator.
3. Clean, wipe and dry thoroughly.
4. Take out all removable parts, wrap them well and
tape them together so they do not shift and rattle
during the move. Refer to the Using your Refrigerator
section for removable instructions.
5. Depending on the model, raise the front of the
refrigerator so it rolls easier OR screw in the leveling
the Door Closing section.
Tape the doors shut and tape the power cord to the
refrigerator cabinet.
When you get to your new home, put everything back and
refer to the Refrigerator Installation section for preparation
instructions.
39
This water line installation is not covered by the refrigerator
warranty. Follow these instructions carefully to minimize the
risk of expensive water damage.
plumbing can cause damage to refrigerator parts and can
to correct water hammer before installing the water supply
line to the refrigerator.
To prevent burns and product damage, only
connect the refrigerator water line to a cold water supply.
If you use your refrigerator before connecting the water
line, make sure the icemaker is turned OFF at the control
panel.
Do not install the icemaker tubing in areas
where temperatures fall below freezing.
The water pressure must be between
20 and 120 psi. If the refrigerator is installed in an area
booster pump to compensate for the low pressure.
If a is connected
to your cold water supply, this water line installation is not
covered by the refrigerator warranty. Follow the following
instructions carefully to minimize the risk of expensive water
damage.
If a is connected
to your cold water supply, the water pressure to the
reverse osmosis system needs to be a minimum of 40 to
If the water pressure from the reverse osmosis system is less
Allow the storage tank on the reverse osmosis system to
If the issue concerning water pressure from reverse
All installations must be in accordance with local
plumbing code requirements.
Wear eye protection during installation to
prevent injury.
Copper Tubing, ¼ in. outer
diameter, to connect the refrigerator
to the water supply. Be sure both
ends of the tubing are cut square.
To determine how much tubing you
need: measure the distance from the water valve on the
back of the refrigerator to the water supply pipe. Then,
from the wall after installation.
Power drill.
½ in. or adjustable wrench.
Two ¼ in. outer diameter
compression nuts and
to
connect the copper tubing
refrigerator water valve.
If your existing copper water
end, you will need an adapter
to the refrigerator OR you can
a tube cutter and then use a
to the cold water line. The
inside diameter of / in. at the point of connection
to the COLD WATER LINE.
are included in many water
supply kits. Before purchasing,
make sure a saddle-type
valve complies with your local
plumbing codes.
A Self Piercing Saddle Type Water Valve should
not be used.
powered, double insulated or grounded in a manner that
will prevent the hazard of electric shock.
40
drinking water line.
Turn on the nearest faucet to relieve the pressure on the
line.
Choose a location for the valve that is
easily accessible. It is best to connect
into the side of a vertical water pipe.
When it is necessary to connect into
a horizontal water pipe, make the
connection to the top or side, rather
than at the bottom, to avoid drawing
Drill a ¼ in. hole in the water pipe using a sharp bit.
Remove any burrs resulting from
drilling the hole in the pipe. Be
careful not to allow water to
drain into the drill. Failure to
drill a ¼ in. hole may result
in reduced ice production or
smaller cubes.
The hookup line cannot be white, plastic
tubing. Licensed plumbers must use only copper
the pipe clamp.
Commonwealth of Massachusetts Plumbing
Codes 248CMR shall be adhered to. Saddle valves are
illegal and use is not permitted in Massachusetts.
Consult with your licensed plumber.
Tighten the clamp screws until the sealing washer
begins to swell.
Do not overtighten clamp or you may crush the
tubing.
Route the tubing between the cold water line and the
refrigerator.
Route the tubing through a hole drilled in the wall or
as close to the wall as possible.
allow the refrigerator to move out from the wall after
installation.
copper tubing onto the end of the tubing and connect
inserted into the valve. Tighten the compression nut
securely.
Commonwealth of Massachusetts Plumbing
Codes 248CMR shall be adhered to. Saddle valves are
illegal and their use is not permitted in
Massachusetts. Consult with your licensed plumber.
Pipe Clamp
Saddle-Type
Vertical Cold
Water Pipe
Pipe Clamp
Clamp Screw
Washer
Inlet End
Saddle-Type
Packing Nut
Outlet Valve
Compression Nut
41
Tighten any connections that leak.
Arrange the coil of tubing so that it does not vibrate
against the back of the refrigerator or against the wall.
Push the refrigerator back to the wall.
Turn the icemaker ON at the control panel.
The icemaker will not begin to operate until it reaches
will then begin operation automatically if the icemaker
button has been turned ON.
Check to see if leaks occur at the water line
connections.
Turn the main water supply on and
is clear.
valve after about one quart of
tubing.
9
1.
end of the tubing as shown.
3. Insert the end of the copper tubing into the connection
as far as possible. While holding the tubing, tighten the
Tubing Clamp
¼ in. Tubing
¼ in.
Compression
Nut
Refrigerator
Connection
Ferrule
Before making the connection to the refrigerator, be sure
that the refrigerator power cord is not plugged into the
wall outlet.
42
Problem Possible Causes Solutions
Refrigerator and
Freezer section are
not cooling.
The refrigerator control is set to OFF
Turn the control ON. Refer to the Setting the Controls
section for proper temperature settings.
Refrigerator is set to demo mode. Demo Mode allows the lights and control display to
work normally while disabling cooling to save energy
Setting the
Controls section for instructions on how to disable
Demo Mode.
Refrigerator is in the defrost cycle. During the defrost cycle, the temperature of each
compartment may raise slightly. Wait 30 minutes and
once the defrost cycle has completed.
Refrigerator was recently installed. It may take up to 24 hours for each compartment to
reach the desired temperature.
Refrigerator was recently relocated. If the refrigerator was stored for a long period of time
or moved on its side, it is necessary for the refrigerator
to stand upright for 24 hours before connecting it to
power.
Cooling System runs
too much.
Refrigerator is replacing an older
model.
Modern refrigerators require more operating time but
Refrigerator was recently plugged in
or power restored.
The refrigerator will take up to 24 hours to cool
completely.
Door opened often or a large amount
of food / hot food was added.
Adding food and opening the door warms the
refrigerator, requiring the compressor to run longer in
order to cool the refrigerator back down. In order to
conserve energy, try to get everything you need out of
the refrigerator at once, keep food organized so it is
Food Storage Guide
Doors are not closed completely. Firmly push the doors shut. If they will not shut all the
way, see the Doors will not close completely or pop
open
Refrigerator is installed in a hot
location.
The compressor will run longer under warm conditions.
compressor to run about 40% to 80% of the time.
Under warmer conditions, expect it to run even more
often. The refrigerator should not be operated above
110°F.
Condenser / back cover is clogged. Use a vacuum cleaner with an attachment to clean the
condenser cover and vents. Do not remove the panel
covering the condenser coil area.
Before conducting troubleshooting, make sure that the following basic requirements are met:
Service Flow
Water Supply Potable Water
Water Pressure
Operating Ambient
Temperature Limits
55°F - 110°F
Electrical Ratings
115 Volts, 60 Hz, AC only, and fused
at 15 or 20 amperes.
43
Problem Possible Causes Solutions
Refrigerator or
Freezer section is too
warm.
Refrigerator was recently installed. It may take up to 24 hours for each compartment to
reach the desired temperature.
Air vents are blocked.
Using Your Refrigerator section.
Doors are opened often or for long
periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment.
This raises the temperature and moisture level within
frequency and duration of door openings.
Unit is installed in a hot location. The refrigerator should not be operated in
temperatures above 110F.
A large amount of food or hot food
was added to either compartment.
Adding food warms the compartment requiring the
cooling system to run. Allowing hot food to cool to
room temperature before putting it in the refrigerator
Doors not closed correctly. See the Doors will not close correctly or pop open
Temperature control is not set
correctly.
If the temperature is too warm, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
Defrost cycle has recently completed. During the defrost cycle, the temperature of each
compartment may raise slightly and condensation may
the proper temperature has been restored once the
defrost cycle has completed.
Interior moisture
buildup.
Doors are opened often or for long
periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment.
This raises the temperature and moisture level within
frequency and duration of door openings.
Doors not closed correctly. See the Doors will not close correctly section in the
Troubleshooting section.
Weather is humid. Humid weather allows additional moisture to enter the
compartments when the doors are opened leading to
condensation or frost. Maintaining a reasonable level
of humidity in the home will help to control the amount
of moisture that can enter the compartments.
Defrost cycle recently completed. During the defrost cycle, the temperature of each
compartment may raise slightly and condensation may
that the proper temperature has been restored once
the defrost cycle has completed.
Food is not packaged correctly. Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation within
each compartment. Wipe all containers dry and store
food in sealed packaging to prevent condensation and
frost.
44
Problem Possible Causes Solutions
Food is freezing
in the refrigerator
compartment.
Food with high water content was
placed near an air vent.
Rearrange items with high water content away from air
vents.
Refrigerator temperature control is set
incorrectly.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
Refrigerator is installed in a cold
location.
When the refrigerator is operated in temperature
compartment. The refrigerator should not be operated in
Frost or ice crystals
form on frozen food
Door is opened frequently or for long
periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost and
and duration of door openings.
Door is not closing properly. Refer to the Doors will not close correctly or pop open
section in the Troubleshooting section.
Refrigerator or
Freezer section is too
cold.
Incorrect temperature control settings. If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
Frost or ice crystals
on frozen food
Condensation from food with a high
water content has frozen inside of the
food package.
This is normal for food items with a high water content.
Food has been left in the freezer for a
long period of time.
Do not store food items with high water content in the
freezer for a long period of time.
Icemaker is not
making enough ice.
Demand exceeds ice storage capacity. The icemaker will produce approximately 70-182 cubes in
a 24 hour period.
House water supply is not connected,
valve is not turned on fully, or valve is
clogged.
Connect the refrigerator to a cold water supply with
open.
If the problem persists, it may be necessary to contact a
plumber.
Approximately every six months.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Low house water supply pressure. The water pressure must be between 20 and 120 psi on
If the problem persists, it may be necessary to contact a
plumber or install a booster pump to compensate for the
low pressure.
used.
pressure below the minimum amount and result in
Water Pressure
Tubing connecting refrigerator to house
supply valve is kinked.
The tubing can kink when the refrigerator is moved during
Straighten or repair the water supply line and arrange it
to prevent future kinks.
45
Problem Possible Causes Solutions
Icemaker is not
making enough ice
Doors are opened often or for long
periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
Doors are not closed completely. If the doors are not properly closed, ice production
Doors will not close
completely or pop open
Troubleshooting for more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
Dispensing water
slowly.
Approximately every six months.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
used.
pressure below the minimum amount and result in
icemaker issues.
If the problem persists, it may be necessary to contact
a plumber or install a booster pump to compensate
for the low pressure.
Low house water supply pressure. The water pressure must be between 20 and 120 psi on
If the problem persists, it may be necessary to contact
a plumber or install a booster pump to compensate
for the low pressure.
Not dispensing ice. Doors are not closed completely. Ice will not dispense if any of the refrigerator doors
are left open.
Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause the cubes
to stick together over time, which will prevent them
from properly dispensing. Check the ice bin for ice
cubes clumping/sticking together. If they are, break up
the ice cubes to allow for proper operation.
The delivery chute is clogged with
frost or ice fragments.
Eliminate the frost or ice fragments by removing the
ice bin and clearing the chute with a plastic utensil.
Dispensing cubed ice can also help prevent frost or ice
fragment buildup.
The dispenser display is locked. Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
Ice bin is empty. It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker
Once the ice supply in the bin has been completely
exhausted, it my take up to 90 minutes before
additional ice is available, and approximately 24
46
Problem Possible Causes Solutions
Icemaker is not
making ice.
Refrigerator was recently installed or
icemaker recently connected.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
Icemaker not turned on. Locate the icemaker ON/OFF
it is turned ON.
The refrigerator is not connected to
valve is not turned on.
Connect refrigerator to the water supply and turn the
obstructed.
make sure that the arm moves freely.
system is connected to your cold
water supply.
water pressure below the minimum amount and result
Water Pressure
Not dispensing water. New installation or water line recently
connected.
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
The dispenser panel is locked. Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
The dispenser is not set for water
dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control panel
to dispense water.
Refrigerator or freezer doors are not
closed properly.
Water will not dispense if any of the refrigerator
doors are left open.
removed or replaced.
trapped air and contaminates from the system. Do not
dispense the entire 2.5 gallon amount continuously.
Depress and release the dispenser pad for cycles of
30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator to
house supply valve is kinked.
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced
and arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not turned on
fully, or the valve is clogged.
Connect refrigerator to the water supply and turn the
If the problem persists, it may be necessary to contact
a plumber.
47
Problem Possible Causes Solutions
Ice has bad taste or
odor.
Water supply contains minerals such
as sulfur.
taste and odor problems.
be possible to remove all minerals / odor / taste in all
water supplies.
Icemaker was recently installed.
or bad tasting ice.
Ice has been stored for too long. Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste. Throw
away old ice and make a new supply.
The food has not been stored
properly in either compartment.
Rewrap the food. Odors may migrate to the ice if
food is not wrapped properly.
The interior of the refrigerator needs
to be cleaned.
See the Care and Cleaning section for more
information.
The ice storage bin needs to be
cleaned.
sure that the bin is completely dry before reinstalling
it.
Dispensing warm
water.
Refrigerator was recently installed. Allow 24 hours after installation for the water storage
tank to cool completely.
The water dispenser has been used
recently and the storage tank was
exhausted.
capacity will range from approximately 20 to 30 oz.
Dispenser has not been used for
several hours.
If the dispenser has not been used for several hours,
Refrigerator is connected to the hot
water supply.
Make sure that the refrigerator is connected to a cold
water pipe.
WARNING: Connecting the refrigerator to a hot
water line may damage the icemaker.
Water has bad taste
or odor.
Water supply contains minerals such
as sulfur.
taste and odor problems.
Approximately every 6 months.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Refrigerator was recently installed.
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Icemaker is making
too much ice.
obstructed.
Empty the ice bin. If your icemaker is equipped with
freely. Reinstall the ice bin and wait 24 hours to
48
Problem Possible Causes Solutions
Clicking The defrost control will click when
the automatic defrost cycle begins
will also click when cycling on and
Normal Operation
Rattling Rattling noises may come from the
the back of the unit, or items stored
on top of or around the refrigerator.
Normal Operation
Refrigerator is not resting solidly on
Floor is weak or uneven or leveling legs need to be
adjusted. See the Door Alignment section.
Refrigerator with linear compressor
was jarred while running.
Normal Operation
Whooshing Evaporator fan motor is circulating
air through the refrigerator and
freezer compartments.
Normal Operation
Air is being forced over the condenser
by the condenser fan.
Normal Operation
Gurgling
cooling system.
Normal Operation
Popping Contraction and expansion of the
inside walls due to changes in
temperature.
Normal Operation
Sizzling Water dripping on the defrost heater
during a defrost cycle.
Normal Operation
Vibrating If the side or back of the refrigerator
is touching a cabinet or wall, some of
the normal vibrations may make an
audible sound.
To eliminate the noise, make sure that the sides and
back cannot vibrate against any wall or cabinet.
Dripping Water running into the drain pan
during the defrost cycle.
Normal Operation
Pulsating or High-
Pitched Sound
Your refrigerator is designed to run
items at the desired temperature. The
your new refrigerator to run longer
than your old one, but it is still more
While the refrigerator is running, it is
normal to hear a pulsating or high-
pitched sound.
Normal Operation
49
Problem Possible Causes Solutions
Doors will not close
correctly or pop
open.
Food packages are blocking the door
open.
Rearrange food containers to clear the door and door
shelves.
Ice bin, crisper cover, pans, shelves,
door bins, or baskets are out of
position.
Push bins all the way in and put crisper cover, pans,
shelves and baskets into their correct positions. See the
Using Your Refrigerator section for more information.
The doors were removed during
product installation and not properly
replaced.
Remove and replace the doors according to the
Removing and Replacing Refrigerator Handles and
Doors section.
Refrigerator is not leveled properly. See Door Alignment in the Refrigeration Installation
section to level refrigerator.
open.
The gaskets are dirty or sticky. Clean the gaskets and the surfaces that they touch.
Rub a thin coat of appliance polish or kitchen wax on
the gaskets after cleaning.
Door was recently closed. When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one minute
to allow the air pressure to equalize, then see if it
opens more easily.
Refrigerator wobbles
or seems unstable.
Leveling legs are not adjusted
properly.
Refer to the Leveling and Door Alignment section.
Floor is not level. It may be necessary to add shims under the leveling
legs or rollers to complete installation.
Lights do not work. LED interior lighting failure. The refrigerator compartment lamp is LED interior
lighting, and service should be performed by
Light Bulb
Replacement section.
Refrigerator has an
unusual odor.
The Air Filter may need to be set to
the MAX setting or replaced.
Set the Air Filter to the MAX setting. If the odor does
replaced. See the Replacing the Air Filter section for
replacement instructions.
The interior of
the refrigerator is
covered with dust or
soot.
or candle.
Make sure that the refrigerator is not located near a
50
Should you experience any problems with your
refrigerator, it has the capability of transmitting data via
your telephone to the Diagnostics Team. This gives you the
capability of speaking directly to our trained specialists.
The specialist records the data transmitted from your
machine and uses it to analyze the issue, providing a fast
ective diagnosis.
If you experience problems with your refrigerator, call
1-844-553-6667. Only use the Diagnostics feature when
instructed to do so by the Diagnostics Team agent. The
transmission sounds that you will hear are normal and
sound similar to a fax machine.
Diagnostics cannot be activated unless your refrigerator
is connected to power. If your refrigerator is unable to
turn on, then troubleshooting must be done without using
Diagnostics.
Using Diagnostics
First, call 1-844-553-6667. If the number of the phone you
you will be quickly relayed to a Diagnostics team agent.
Only use the Diagnostics feature when instructed to do so
by the Diagnostics Team agent.
1. Lock the display. To lock the display, press and hold
3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
4. Press and hold the Freezer Temp button for three
seconds while continuing to hold your phone to the
speaker.
5. After you hear three beeps, release the Freezer Temp
button.
Keep the phone in place until the tone transmission has
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
- For best results, do not move the phone while the tones
are being transmitted.
- If the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
Open the right refrigerator door.
Kenmore
®
Customer Care Hotline
To schedule in-home repair service
or order replacement parts
Para pedir servicio de reparación
a domicilio, y ordenar piezas
1-844-553-6667
www.
kenmore.
com
®
