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10
TROUBLESHOOTING
First, try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page or visit producthelp.jennair.com. InCanada, visit www.jennair.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada
JennAir Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Problem Possible Causes and/or Solutions
Nothing will operate Is the cooktop wired properly? See the Installation Instructions for more information.
Has a household fuse blown or has a circuit breaker tripped? Replace the fuse or reset the circuit
breaker. If the problem continues, call for service. See the “Warranty” section for contact information.
Cooktop will not
operate
Is the cooktop control set correctly? Touch the display area on the control panel to select a cooking
surface before selecting a function.
Is the “Control Lock” Cooktop Lockout set? See the “Control Lock” section.
Has the cooktop turned off by itself? The Power keypad was unintentionally touched or both cooking
areas were off for 10 seconds. Touch the Power keypad again. Reset the cooktop.
Excessive heat around
cookware on cooktop
Is the cookware the proper size? See the “Flexible Size Cooking Area” section.
Cooktop cooking results
not what expected
Is the proper cookware being used? See the “Cookware” section.
Is the cooktop control set to the proper heat level? See the “Cooktop Controls” section.
Is the cooktop level? Level the cooktop. See the Installation Instructions.
Display shows
messages
Is the display ashing when you place a saucepan on an induction surface cooking area? Check
that the saucepan is electromagnetic. Check that the diameter of the saucepan is large enough. Center
the saucepan on the surface cooking area. Allow the saucepan to cool down in the event that it has
become hot when used. Switch the surface cooking area Off, then On again. If the display still does not
light up, turn power off at the circuit breaker. Wait 20 seconds and turn power back on. If the display
still does not work, call for service. See the “Warranty” section for contact information.
Is the Performance Boost function display ashing and switching off? The Performance Boost
function will operate only one cooking area in a cooktop zone. If both areas in a cooktop zone are set
for Performance Boost, the area set last will continue at the Performance Boost power level and the
other cooking area will reset to power level 5. It is possible that the function will switch the surface
cooking area to a lower setting to keep the cooktop from overheating. You can continue to use the
cooktop if the display is not ashing.
Is “E” in the display? The electronics system may be defective. Turn off power at the circuit breaker,
wait 20 seconds, and then turn the circuit breaker back on. If the display continues to show “E,” turn off
the cooktop and call for service. See the “Warranty” section for contact information.
Operational cooktop
sounds
Is there a low humming? This occurs when cooking at high power. The cause of this is the amount of
energy that is transmitted from the appliance to the cookware. This sound will quiet or go away when
the power is turned down.
Is there a crackling? This sound occurs when cookware is used that consists of different materials.
The noise is caused by vibrations in the joint faces between the different layers. It may change
depending on the amount and type of food being cooked.
Is there a fan noise? The electronics require a controlled temperature in order to function reliably. The
cooktop is tted with a fan that runs at various speeds according to the temperature detected. The fan
may also continue to run even after the cooktop has been switched off if the temperature it detects is
too high.
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