Ubiquiti AFI-HD Networking User Manual

AmpliFi

™

Home Wi-Fi System

USER GUIDE

HOME WI-FI MESH TECHNOLOGY

™

Table of ContentsAmpliFi User Guide

Table of Contents

Chapter 1: Getting Started ............................................1

Introduction ....................................................................... 1

Setup and Configuration ...........................................................1

App Features ....................................................................... 7

Router’s Display .................................................................... 8

Chapter 2: Overview .................................................11

Router Settings .................................................................... 11

Mesh Point Settings ...............................................................18

Chapter 3: Performance .............................................21

Throughput .......................................................................21

ISP Test ............................................................................21

Chapter 4: Guest ....................................................23

Quick Setup .......................................................................23

Status and Settings ................................................................23

Chapter 5: Controls ..................................................25

Hostname .........................................................................25

Chapter 6: Diagnose .................................................27

Appendix A: FAQs ...................................................29

Getting Started ....................................................................29

Troubleshooting ..................................................................30

Advanced Features ................................................................31

Appendix B: Contact Information ....................................33

24/7 Live Chat Support ............................................................33

Support ...........................................................................33

Corporate Headquarters ...........................................................33

Table of Contents AmpliFi User Guide

Chapter 1: Getting StartedAmpliFi User Guide

Chapter 1: Getting Started

Introduction

Thank you for purchasing the AmpliFi

™

Home Wi-Fi

MeshTechnology

™

System. This User Guide covers each of

the following sections:

• Setup and Configuration

• Product Overview and App Features

• Router’s Display

• Troubleshooting and FAQs

Setup and Configuration

The AmpliFi Router can be set up and configured using one

of the following methods:

• AmpliFi app for iOS

• AmpliFi app for Android

™

• Connecting to the default AmpliFi Wi-Fi network (SSID)

from a computer or laptop.

Hardware Setup

Installing the Router

To set up the AmpliFi Router, follow these steps:

1. Power off your broadband modem.

2. Connect one end of the Ethernet Cable to your

broadband modem and the other end to the

Internetport on the AmpliFi Router.

3. Connect the small end of the Power Adapter to the

powerport on the AmpliFi Router.

4. Plug the other end of the Power Adapter into a power

outlet.

5. Power on your broadband modem.

Chapter 1: Getting Started AmpliFi User Guide

Installing the Mesh Points

For best performance, the Mesh Points should be placed

in opposite directions between the Router and the areas

farthest from the Router. Mesh multi-hop should only be

used when necessary, as performance will degrade with

eachhop.

Best Performance

Mesh Multi-Hop

Mesh Point installation is optional and may not be

necessary in smaller homes.

1. Plug the Mesh Point into a power outlet.

2. After approximately one minute, the LEDs will reflect

signal strength, illuminating upward once the Mesh Point

is connected to the Router.

3. The Mesh Point antenna can be adjusted to provide

optimal signal coverage for your location.

Tip: If a Mesh Point is powered on and has been

configured with the app but does not appear online,

try relocating the Mesh Point closer to the Router.

Chapter 1: Getting StartedAmpliFi User Guide

App Users

To set up the AmpliFi Router using the AmpliFi app, follow

these steps:

1. Download and install the AmpliFi app from the App Store

or Google Play

™

2. Launch the AmpliFi app.

Note: For iOS users, ensure that Bluetooth is enabled

on your phone or mobile device. For Android

™

users,

ensure that Wi-Fi is enabled on your phone or mobile

device.

3. Tap Set Up AmpliFi to begin configuring the Router.

4. Tap Skip to bypass the four hardware setup instructions

(which were performed in the previous section) or swipe

left to review these steps again. When you are finished,

tap Continue.

5. Tap the AmpliFi Router icon from the list of devices that

still require setup.

6. When the AmpliFi portal screen appears, name your

wireless network and create a wireless password. Then

tapContinue.

Chapter 1: Getting Started AmpliFi User Guide

7. The Router will emit a sound, indicating that the

configuration is complete.

WAN IP

10.0.2.192

ROUTER IP

192.168.124.1

8. From your phone or mobile device, join the wireless

network you created in step 6. Setup is complete.

Non-App Users

1. Tap the screen on the Router to see additional setup

options.

Please connect to this

Wi-Fi Network

AFI-R-1234567890XX

Setup

2. Use a computer to connect to the Wi-Fi network name

(SSID) displayed on the screen of the AmpliFi Router.

The characters in the network name represent the MAC

address of the Router.

3. Once connected, open an Internet browser and wait for

the AmpliFi portal to appear.

4. Enter a new name for your wireless network and create a

wireless password.

Note: Your password must be at least eight characters

long.

5. By default, the same password you created for your Wi-Fi

network will be used to administer the Router.

6. Click Save & Continue.

7. On your computer, join the wireless network name you

created in step 4.

Configuration

1. Open an Internet browser on your computer and type

the Router IPinto the address field. Then press Enter.

192.168.124.1http://

Note: The Router IP can be found by tapping the

display on the Router until you get to the WAN IP /

Router IP screen.

WAN IP

10.0.2.192

ROUTER IP

192.168.124.1

Chapter 1: Getting StartedAmpliFi User Guide

2. When the AmpliFi portal appears, click Settings.

3. Enter the administrator password and click Login.

Note: The administrator password is the same as

the wireless password you created in step 4 of the

Non‑App Users section.

Connection Type

1. Click the Connection Type drop-down menu and select

DHCP, Static, or PPPoE.

2. Proceed to the section in this chapter that corresponds

with your selection.

DHCP

DHCP (Dynamic Host Configuration Protocol) automatically

configures your AmpliFi Router.

1. Click Save & Continue.

The AmpliFi Router will emit a sound indicating that it has

been configured.

WAN IP

10.0.2.192

ROUTER IP

192.168.124.1

Configuration is complete.

Chapter 1: Getting Started AmpliFi User Guide

Static

The Static option allows you to manually enter information

given to you by your Internet Service Provider (ISP).

1. Enter the appropriate information into each of the

corresponding fields.

• IP Address Enter the Internet IP address of the Router.

• Network Mask Enter the network or subnet mask of the

Router.

• Gateway Address Enter the WAN IP address of the

service provider’s gateway router.

• Primary DNS Enter the IP address of the service

provider’s primary DNS server.

• Secondary DNS Enter the IP address of the service

provider’s secondary DNS server.

2. Click Save & Continue.

The AmpliFi Router will emit a sound indicating that it has

been configured.

WAN IP

10.0.2.192

ROUTER IP

192.168.124.1

Configuration is complete.

PPPoE

Point-to-Point Protocol over Ethernet (PPPoE) is a virtual

private and secure connection between two systems that

enables encapsulated data transport.

1. Enter the Username and Password given to you by your

Internet Service Provider (ISP).

2. Click Save & Continue.

The AmpliFi Router will emit a sound indicating that it has

been configured.

WAN IP

10.0.2.192

ROUTER IP

192.168.124.1

Configuration is complete.

Chapter 1: Getting StartedAmpliFi User Guide

App Features

From the main app screen, tap the menu icon

in the

upper left corner to reveal additional app functions.

A slide-out menu appears with the following options:

LiveSupport, About, Terms of Service, and Logout.

Live Support Starts a Chat window within the app. Live

chat support is available 24 hours a day, 7 days a week.

Live chat is also available at help.amplifi.com by

selecting Chat with us in the bottom right corner of

your browser.

About Redirects your browser to the AmpliFi website at:

www.amplifi.com

while using the AmpliFiapp.

Logout Logs you out of the current AmpliFi Router.

Chapter 1: Getting Started AmpliFi User Guide

Accessing Another AmpliFi Router

The app accesses one AmpliFi Router at a time. If you want to

set up or access a different Router, perform these steps:

1. Log out of the current AmpliFi Router.

2. When the Welcome screen appears, you will see

twooptions: Setup AmpliFi and Already have a configured

AmpliFi? Proceed to the section below that corresponds

with your selection.

Set Up AmpliFi

This option allows you to set up and configure a new AmpliFi

Router. Tap Set Up AmpliFi and repeat steps 3 through 8

from the “App Users” on page3.

Already have a configured AmpliFi?

This option allows you to log into an existing AmpliFi Router

by performing these steps:

1. Tap Already have a configured AmpliFi?

2. When the app presents a list of detected AmpliFi Routers

on the network, tap the Router you wish to log into.

Start Wizard You may also restart the AmpliFi setup wizard

by tapping the menu icon

in the upper left corner and

selecting Start Wizard. This option is only available if you

are not logged into an existing AmpliFi Router.

Router’s Display

The Router provides the following information as you tap the

front display:

• Time and Date

• Throughput

• IP Addresses

• Speed

For configuration, refer to the AmpliFi app.

Time and Date

JUL 18

AMPLIFI

1137

• Time Displays the time of day.

• Day of the Week Displays the day of the week.

• Date Displays the calendar date.

Chapter 1: Getting StartedAmpliFi User Guide

Throughput

JUL 15 — NOW

Total MB

317.9

126.4

• Date - Now Displays the date range for the current

throughput, for both uploads and downloads.

• Total MB, Upload Displays the amount of data

uploaded during the current date range.

• Total MB, Download Displays the amount of data

downloaded during the current date range.

IP Addresses

WAN IP

10.0.2.192

ROUTER IP

192.168.124.1

• WAN IP Displays the public or Internet IP address of the

WAN interface of the Router.

• Router IP Displays the private or local IP address of the

LAN interface of the Router.

Speed

• Speed, Upload Displays the current upload speed.

• Speed, Download Displays the current download

speed.

Chapter 1: Getting Started AmpliFi User Guide

AmpliFi User Guide Chapter 2: Overview

Chapter 2: Overview

The Overview screen of the AmpliFi App displays the system

dashboard. It provides an overview of the AmpliFi Wi-Fi

system including network status, number of connected

clients, and active download/upload speeds.

Tap the router icon to display or edit the Router’s settings.

Tap a Mesh Point to display signal quality, view/edit the

device name, view Mesh Point details, and locate or reboot

the Mesh Point.

Note: Please update your AmpliFi devices as firmware

updates become available. Keep in mind that Wi-Fi

functionality will be temporarily unavailable during

this time, so if an upload or download is in progress,

you may want to postpone the update until that

process has completed.

Router Settings

Settings

The Settings screen for the AmpliFi Router offers a variety of

configuration options and hardware information.

General

• Device Name Displays the name of the AmpliFi Router. To

change it, tap the name and type in a new name.

Time

• Time Zone Select the appropriate time zone for your

location.

• 24-Hour Time Select this option to display the time in

24-hour format, rather than 12-hour format.

Sound Effects

• Volume The Router emits a sound as you adjust the

volume using the slider control.

Actions

• Locate The LED in the base of the Router flashes several

times to help you identify the device. This is helpful if you

have more than one AmpliFi Router in a single location.

• Change Password You can change the administrator or

device password.

- Password Enter the new password.

- Verify Password Enter the new password again.

- Show Password Disabled by default. Select this option

to display the password in plain text.

Tap to save your changes.

• Reboot Restarts the Router.

• Factory Reset Resets the Router and all online Mesh

Points to factory default settings.

AmpliFi User GuideChapter 2: Overview

Internet

The Internet screen for the Router allows you to access

Internet connection settings, including service type: DHCP,

Static IP, or PPPoE. Tap to save your changes.

• Network Type Select the type of Internet connection you

use: Static, DHCP, or PPPoE.

Static

If your service provider supplies you with fixed network

settings to assign to the Router, use the Static option to

manually enter that information here.

• IP Address Enter the Internet IP address of the Router.

• Network Mask Enter the network or subnet mask of the

Router.

• Gateway Address Enter the IP address of the service

provider’s gateway router.

• Primary DNS Address Enter the IP address of the service

provider’s primary DNS server.

• Secondary DNS Address Enter the IP address of the

service provider’s secondary DNS server.

• UPnP Enabled by default. Universal Plug and Play

automatically configures port forwarding when you have

hardware that supports UPnP.

• Clone MAC Address Disabled by default. Select this

option to clone a computer’s MAC address to the Router.

Enter the MAC address in the field provided.

This may be helpful if your service provider registered

the MAC address of the computer you had previously

connected to the modem. MAC address cloning allows the

Router to be recognized instead.

• Bridge Mode Disabled by default, bridge mode can

help you grow your network and/or separate multiple

networks. It allows you to use more than one router on the

same network by placing one router in bridge mode and

connecting it to the client port on another.

Here are a few of the most common applications for

bridge mode:

• Connect two routers to share network resources.

• Use the Router as an additional access point on an

existing network.

• Use the Router with a fiber service.

DHCP

The use of the Dynamic Host Configuration Protocol (DHCP)

is the default. The Router automatically acquires network

settings from the service provider’s DHCP server.

• IP Address Displays the IP address assigned by your ISP

(Internet Service Provider).

• Network Mask Displays the network or subnet mask of

the Router.

• Gateway Address Displays the IP address of the service

provider’s gateway router.

• Primary DNS Address Displays the IP address of the

service provider’s primary DNS (Domain Name System)

server.

• Secondary DNS Address Displays the IP address of the

service provider’s secondary DNS server.

• UPnP Enabled by default. Universal Plug and Play

automatically configures port forwarding when you have

hardware that supports UPnP.

AmpliFi User Guide Chapter 2: Overview

• Clone MAC Address Disabled by default. Select this

option to clone a computer’s MAC address to the Router.

Enter the MAC address in the field provided.

This may be helpful if your service provider registered

the MAC address of the computer you had previously

connected to the modem. MAC address cloning allows the

Router to be recognized instead.

• Bridge Mode Disabled by default, bridge mode can

help you grow your network and/or separate multiple

networks. It allows you to use more than one router on the

same network by placing one router in bridge mode and

connecting it to the client port on another.

Here are a few of the most common applications for

bridge mode:

• Connect two routers to share network resources.

• Use the Router as an additional access point on an

existing network.

• Use the Router with a fiber service.

PPPoE

Point-to-Point Protocol over Ethernet (PPPoE) is a virtual

private and secure connection between two systems that

enables encapsulated data transport.

• PPPoE Username Enter the username used to connect to

the PPPoE server.

• PPPoE Password Enter the password used to connect to

the PPPoE server.

• Show Password Disabled by default. Select this option to

display the password in plain text.

• Primary DNS Address Enter the IP address of the service

provider’s primary DNS server.

• Secondary DNS Address Enter the IP address of the

service provider’s secondary DNS server.

• UPnP Enabled by default. Universal Plug and Play

automatically configures port forwarding when you have

hardware that supports UPnP.

• Clone MAC Address Disabled by default. Select this

option to clone a computer’s MAC address to the Router.

Enter the MAC address in the field provided.

This may be helpful if your service provider registered

the MAC address of the computer you had previously

connected to the modem. MAC address cloning allows the

Router to be recognized instead.

• Bridge Mode Disabled by default, bridge mode can

help you grow your network and/or separate multiple

networks. It allows you to use more than one router on the

same network by placing one router in bridge mode and

connecting it to the client port on another.

Here are a few of the most common applications for

bridge mode:

• Connect two routers to share network resources.

• Use the Router as an additional access point on an

existing network.

• Use the Router with a fiber service.

Wireless

The Wireless screen for the Router allows you to access

wireless network settings. Tap to save your changes.

General

• SSID Name The name of the wireless network is

displayed. Tap to change it.

• Password The password to the wireless network is

displayed. Tap to change it.

• Verify Password To change the password, enter the new

password again.

AmpliFi User GuideChapter 2: Overview

• Show Password Disabled by default. Select this option to

display the password in plain text.

• Security Select the type of wireless security you use:

None, WPA PSK, or WPA2 PSK (recommended). WPA2PSK

is the default.

• Hidden SSID Disabled by default. Select this option if

you don’t want the wireless network name or SSID to be

broadcast.

Guest

• SSID Name The name of the guest wireless network is

displayed. Tap to change it.

• Password The password to the guest wireless network is

displayed. Tap to change it.

• Verify Password To change the guest password, enter

the new password again.

• Show Password Disabled by default. Select this option to

display the guest password in plain text.

• Security Select the type of wireless security you use:

None, WPA PSK, or WPA2 PSK. None is the default.

• Hidden SSID Disabled by default. Select this option if you

don’t want the wireless network name or SSID to be visible

to any users within range of the Router.

Other

• Country Select your country.

• Band Steering Band steering directs your devices to the

5 GHz band for higher performance. If the Router’s signal

weakens, it redirects to the 2.4 GHz band (which has

more range). Enabled by default, you can disable it and

manually select 2.4 or 5 GHz.

• Router Steering Router steering directs devices to

connect to the Router instead of Mesh Points when

possible (even if the Router signal is weaker). Disabled

by default, this feature may provide faster speeds when

enabled in some instances.

• Separate Wi-Fi SSID Disabled by default. Select this

option to create separate wireless networks for the

2.4GHz and 5 GHz radio bands.

This may be helpful if you want more control over which

radio band a client device uses. For example, if your device

can use the 5 GHz radio band and it is within range, then

the best option is to connect to the 5 GHz network.

Tap to save your changes.

• Advanced Select this option to customize the wireless

settings for the 2.4GHz and 5 GHz radio bands.

Brightness

LCD Move the slider control left or right to adjust the

brightness of the touchscreen display.

LED Move the slider control left or right to adjust the

brightness of the LED that illuminates the base of the Router.

Night Mode Toggle the switch on or off to enable or

disable power-saving mode for the touchscreen display. This

option is enabled by default.

Begins Set the time you would like the touchscreen display

to turn off. This setting is only available when Night Mode is

enabled.

Ends Set the time you would like the touchscreen display to

turn back on. This setting is only available when Night Mode

is enabled.

Note: Scroll down on the Settings screen to view

additional configuration options.

Additional Settings

Advanced

DHCP Server

The DHCP Server screen allows you to access the DHCP

settings, which determine how IP addresses are assigned

in your network. By default, the Router acts as a local DHCP

server to assign IP addresses to DHCP clients (devices such

as computers and smartphones) on the network. If you

modify any of these fields, tap to save your changes.

AmpliFi User Guide Chapter 2: Overview

Address

The range of available IP addresses is displayed. The DHCP

server assigns IP addresses from the pool (or group) of IP

addresses.

DHCP Settings

• Range The current range is displayed. Select the range

you want to use.

• Subnet The current subnet is displayed. Select the subnet

you want to use.

• Start The current starting IP address of the range is

displayed. Select the starting IP address you want to use.

• End The current ending IP address of the range is

displayed. Select the ending IP address you want to use.

• Lease Validity The IP addresses assigned by the DHCP

server are valid only for the duration specified by the lease

time. Increasing the time ensures client operation without

interruption, but could introduce potential conflicts.

Decreasing the lease time avoids potential address

conflicts, but could lead to minor interruptions for the

client while it acquires a new IP address from the DHCP

server. Select the appropriate option: 1 hour, 2 hours,

4hours, 8 hours, 12 hours, 1 day, 1 week, or 1 month

(30 days), or 1 year (365days).

Tap to save your changes.

• Static Leases Select this option to display a list of static IP

addresses assigned to specific devices.

Port Forwarding Tap this option to create a virtual port

that allows you to forward traffic from one port to another.

Information

About Tap this option to display router information, version

numbers, and MAC addresses for each of the hardware

interfaces.

Firmware Update Tap this option to check for firmware

updates for your AmpliFi devices.

General

The General screen allows you to access device settings. Tap

to save your changes.

2.4 GHz

- Automatic Enabled by default. Disable this option to

specify a channel setting.

- Channel Select the appropriate channel to use.

- Bandwidth Select the appropriate channel width,

20MHz or 20/40 MHz.

5 GHz

- Automatic Enabled by default. Disable this option to

specify a channel setting.

- Channel Select the appropriate channel to use.

- Bandwidth Select the appropriate channel width,

20MHz, 40MHz, or 80 MHz.

Tap to save your changes.

To map a static IP address to a specific MAC address, tap +.

- Name Enter a descriptive name for the device that will

be assigned a static IP address.

- MAC Address Enter the MAC address of the device.

- IP Address Select the IP address you want to assign.

Tap to save your changes.

AmpliFi User GuideChapter 2: Overview

Port Forwarding

The Port Forwarding screen in the app allows you to set

up port forwarding rules. Typically you configure a port

forwarding rule so a host on the external network can access

a server on the internal network by using the public IP

address (or hostname) of the Router.

To create a port forwarding rule, tap +.

- Name Enter a descriptive name for this rule.

- IP Address Enter the LAN IP address that will receive

the forwarded port traffic.

- Source Port Enter the port or ports that will be

forwarded to the LAN. You can identify the port or ports

by name, number, and/or range. To specify multiple

ports, use a comma-separated list.

Example: https,20-23,554

- Dest. Port Enter the port or ports that will receive the

forwarded port traffic. You can identify the port or ports

by name, number, and/or range. If you do not specify

this port, then the original destination port of the traffic

will be used.

- Protocol Select the appropriate protocol: TCP, UDP, or

TCP & UDP.

Tap to save your changes.

Information

About

The About screen for the Router displays the model name

and version numbers of the device and software, as well as

the MAC addresses of the hardware interfaces.

Device

• Model Name Displays the model of the Router.

• Hardware Revision Displays the revision number of the

Router hardware.

Software

• Version Displays the version number of the Router

software.

• Revision Displays the revision number of the Router

software.

AmpliFi User Guide Chapter 2: Overview

MAC Addresses

• WAN Network Displays the MAC address of the WAN

(Internet or public) interface.

• LAN Network Displays the MAC address of the LAN

(local) interface.

• Wi-Fi 2.4 GHz Displays the MAC address of the 2.4 GHz

wireless interface.

• Wi-Fi 5 GHz Displays the MAC address of the 5GHz

wireless interface.

• Guest Wi-Fi 2.4 GHz Displays the MAC address of the

guest 2.4 GHz wireless interface.

• Guest Wi-Fi 5 GHz Displays the MAC address of the guest

5 GHz wireless interface.

• Bluetooth Displays the MAC address of the Bluetooth

interface.

Firmware Update

The Firmware Update screen allows you to check for updates

to the device firmware for the Router and Mesh Points.

• Up to date If there are no firmware updates available,

then “Up to date” is displayed.

• Updates Available If firmware updates are available,

then the current and update version numbers for the

firmware are listed for each applicable device. Tap Update

All to proceed with all available firmware updates.

Note: Your Wi-Fi will be temporarily down while you

update the AmpliFi devices. If you have significant

network activity, such as a download or upload in

progress, you can postpone the update until an

appropriate time.

Support Info

The Support Info option generates an encrypted file to send

to our support team. This file contains AmpliFi configuration

and runtime information that can be used to answer any

questions or troubleshoot an issue.

Note: No passwords are stored in the file.

To generate the file, tap Proceed. To ignore creating the

support file, tap Cancel.

AmpliFi User GuideChapter 2: Overview

When the file is ready to transmit, tap Send. If you want to

discard the file, tap Cancel.

app_user@ampli.com

Mesh Point Settings

The General screen for the Mesh Point allows you to access

device settings. Tap to save your changes.

Signal Quality

• Signal Strength Displays the percentage of signal

strength.

• Mesh Point Band Displays the radio band used by the

Mesh Point. Select 2.4 GHz or 5 GHz. The default is 5GHz.

General

• Device Name Displays the descriptive name of the Mesh

Point. Tap to change it.

• LED Enabled by default. Tap the toggle switch to turn off

the LEDs on the Mesh Point.

• About Select this option for more information about the

Mesh Point.

• General

- Model Name Displays the model of the Mesh Point.

- Hardware ID Displays the revision number of the Mesh

Point hardware.

• Software

- Version Displays the version number of the Mesh Point

software.

- Revision Displays the revision number of the Mesh

Point software.

• MAC Addresses

- Wi-Fi 2.4 GHz Displays the MAC address of the 2.4 GHz

wireless interface.

- Wi-Fi 5 GHz Displays the MAC address of the 5GHz

wireless interface.

- Guest Wi-Fi 2.4 GHz Displays the MAC address of the

guest 2.4 GHz wireless interface.

- Guest Wi-Fi 5 GHz Displays the MAC address of the

guest 5 GHz wireless interface.

- Bluetooth Displays the MAC address of the Bluetooth

interface.

Actions

• Locate The Mesh Point emits a sound beacon for several

seconds.

• Reboot Restarts the Mesh Point.

• Support Info The Support Info option generates an

encrypted file to send to our support team. This file

contains AmpliFi configuration and runtime information

that can be used to answer any questions or troubleshoot

an issue.

Note: No passwords are stored in the file.

AmpliFi User Guide Chapter 2: Overview

To generate the file, tap Proceed. To ignore creating the

support file, tap Cancel.

When the file is ready to transmit, tap Send. If you want to

discard the file, tap Cancel.

app_user@ampli.com

About

The About screen for the Mesh Point displays the model

name and version numbers of the device and software, as

well as the MAC addresses of the hardware interfaces.

AmpliFi User GuideChapter 2: Overview

Chapter 3: PerformanceAmpliFi User Guide

Chapter 3: Performance

The Performance screen allows you to access the throughput

statistics and run a speed test. You can examine up‑to‑date,

second‑by‑second performance so you know how the Router

and Mesh Points are communicating with your devices.

Throughput

The initial view displays the Throughput bar graph. It shows

a recent history of upload and download throughput. The

maximum upload and download values are labeled in the

graph, and the current upload and download values are

displayed on the right.

Swipe the bar graph to the left to display the Throughput

pie chart. It shows the percentages of current download and

upload data usage. The Total Usage column displays the total

amount of data uploaded and downloaded.

ISP Test

You can run a speed test that will provide your download

speed, upload speed, and connection ping time. A history of

recent tests is displayed at the bottom.

Tap Start Test to run the ISP test. When the test is complete,

the following results will be displayed:

Time Displays the date and time of the speed test.

Download Displays the download speed.

Upload Displays the upload speed.

Ping Displays the duration of the average Ping round‑trip

time.

Chapter 3: Performance AmpliFi User Guide

AmpliFi User Guide Chapter 4: Guest

Chapter 4: Guest

The Guest screen allows you to enable guest access to the

wireless network.

Quick Setup

To enable the guest network:

1. Select how many guests you want to allow, up to a

maximum of 10.

2. Set a time limit for how long you want them to have

access to it.

Note: If you want the guest network to remain

active without a time limit, tap Indefinitely

and the guest network will be immediately

enabled.

3. Tap Start

Start

to activate the guest network.

Guests simply connect to your wireless network named with

the -guest label. No password is required unless you enable

a guest password in the Wireless settings (tap Settings for

access).

As guests connect, the number of users connected will be

displayed in the app. Tap Stop at any time to turn off the

guest network.

Status and Settings

Active/Inactive Displays the status of the guest network.

Guests Connected Displays how many guests are currently

connected to the guest network.

Max. Guest Count Displays the maximum number of

guests allowed to connect at the same time.

Timer (Counting Down) Displays the amount of time

remaining before the guest network is disabled. The

countdown starts as soon as you tap Start.

Share Tap to share the guest network name or SSID. Tap

the appropriate option, or tap Cancel to exit.

AmpliFi User GuideChapter 4: Guest

Start Tap to enable the guest network.

Stop Tap to disable the guest network.

Settings Tap to access the wireless settings for more

configuration options, including wireless security options.

Indefinitely Tap to remove the time limit for guest

access. If the guest network was inactive, you can tap this

option to immediately enable the guest network.

AmpliFi User Guide Chapter 5: Controls

Chapter 5: Controls

The Controls screen displays the list of clients currently

connected to the Router and Mesh Points.

The following is displayed:

Pause Internet on all devices Tap to pause the Internet

connection for all client devices.

(number of) clients Displays the number of client devices

connected to the Router or Mesh Point.

(pause/play) Tap to pause the Internet connection for

the client device. Tap to resume the Internet connection.

(icon) Represents the client device connected to your

AmpliFi network.

Hostname Displays the descriptive name of the client

connected to your AmpliFi network.

(2.4 or 5) GHz Displays the radio band being used by the

client connected to your AmpliFi network.

(throughput) Displays the current amount of data being

uploaded and downloaded by the client connected to your

AmpliFi network.

Tap a client to display additional details.

Hostname

The Hostname screen displays basic information about the

client device.

Client

• Name Displays the device name of the client currently

connected to your AmpliFi network.

• MAC Address Displays the MAC address of the client

currently connected to your AmpliFi network.

AmpliFi User GuideChapter 5: Controls

Advanced

Client Details

The Client Details screen displays device and status

information about the client conected to your network.

• Details Tap to display additional device and status

information about the client device.

- Hostname Displays the descriptive name of the client

device.

- Manufacturer Displays the name of the client device

manufacturer.

- Access Point Displays the name and icon of the Router

or Mesh Point, depending on which is connected to the

client device.

- Signal Displays the percentage of signal strength

between the client device and its access point (Router

or Mesh Point), as well as signal strength bars.

- Band Displays the radio band being used.

- RX Bitrate Displays the amount of receive (RX) data

transmitted per second.

- TX Bitrate Displays the amount of transmit (TX) data

transmitted per second.

- MIMO Displays the number of TX and RX MIMO

(Multiple Input, Multiple Output) streams used by the

client.

- IP Address Displays the IP address assigned to the

client device.

- MAC Address Displays the hardware identifier of the

client device.

- Lease valid Displays the duration of time its IP address

is valid for.

• Create static lease Tap to map a static IP address to the

client device.

- Name The hostname of the client device is

automatically displayed. If you want to change it, tap to

edit the name.

- MAC Address The MAC address of the client device is

automatically displayed. If you want to change it, tap to

edit the MAC address.

- IP Address The currently assigned IP address is

automatically displayed. If you want to change it, tap to

select another IP address.

Tap to save your changes.

AmpliFi User Guide Chapter 6: Diagnose

Chapter 6: Diagnose

The Diagnose screen will check your WAN link, IP settings,

Internet connection, and Mesh Point status. A green check

mark indicates success.

WAN Link The connection between the Router and modem

is checked.

IP Address Displays the public IP address of the Router.

Gateway Address Displays the IP address of the service

provider’s gateway router.

DNS Address Displays the IP address(es) of the service

provider’s DNS server(s).

Internet Connection The connection to the service

provider is checked.

Mesh Points Online Displays the number of active Mesh

Points. If there is an issue, please ensure that each Mesh

Point is properly plugged into a power source.

Diagnose Tap to run the diagnostic checks again.

AmpliFi User GuideChapter 6: Diagnose

AmpliFi User Guide Appendix A: FAQs

Appendix A: FAQs

This appendix includes three types of frequently asked

questions:

• Getting Started

• Troubleshooting

• Advanced Features

Getting Started

How do I set up my Wi-Fi password?

By default, the AmpliFi administrator password (or device

password) and the Wi-Fi password match. During the initial

setup of the Router, you have the option to change your

administrator password. To change the Wi-Fi password,

follow these steps:

1. Open the AmpliFi app.

2. Tap the picture of the Router.

3. Tap Wireless.

4. Change your password and SSID (wireless network

name).

5. Tap to save your settings.

How do I set up and configure a guest

network?

1. Open the AmpliFi app.

2. Tap Guest.

3. Select how many guests, up to a maximum of 10, you

want to allow.

4. Set a time limit for how long you want them to have

access.

Note: If you do not want a time limit, tap

Indefinitely and the guest network will be

immediately enabled.

5. Tap Start. Your guest network is now active.

How do I configure my Mesh Points?

Your Mesh Points automatically pair (auto-pair) to your

Router. If you are having issues connecting your Mesh

Points, plug the Mesh Points into outlets that are physically

closer to the Router. After they have paired, change the radio

band from 5 GHz to 2.4 GHz by following these steps:

1. Open the AmpliFi app.

2. Tap the picture of a Mesh Point.

3. Tap Wireless.

4. Tap 2.4 GHz. This allows the signal to travel farther.

5. Repeat steps 2-4 for your other Mesh Points.

6. Move the Mesh Points and plug them into outlets at the

desired locations.

Where should I place my Router and Mesh

Points for best performance?

If possible, place the Router at the center of the home or

as close to the center as possible. We recommend placing

a Mesh Point on each side of the Router, halfway between

the Router and an area in the home where you have poor

connectivity.

Tip: The LEDs on the Mesh Points indicate signal

strength. All of the LEDs on a Mesh Point will light up

when it is receiving a strong signal.

How do I change my admin password?

To change the admin password, follow these steps:

1. Open the AmpliFi app.

2. Tap the picture of the Router.

3. Tap General.

4. Change your password.

5. Tap to save your settings.

What do the LEDs indicate?

• Initial configuration state When the Router is not

configured (not paired), the Router LED will be lit at the

maximum brightness setting, and the bottom LED of the

Mesh Points will flash.

• Initial configuration in progress While you are

configuring your Router, its LED will flash slowly, and the

bottom LED of the Mesh Points will flash.

• Wi-Fi not ready or connected / booting While the

Router is booting up, the Router LED will be lit at the

minimum brightness setting, and the bottom LED of the

Mesh Points will flash.

• Ready state The Router LED will be lit solid white at the

maximum setting or at the brightness level you choose in

the AmpliFi app. The Mesh Points will be lit based on the

signal strength that they are receiving from the Router.

• Locate state If you use the Locate feature in the AmpliFi

app, the Router LED will flash quickly, and all of the Mesh

Points’ LEDs will also flash quickly.

• Upgrading state While the Router is being upgraded,

the Router LED will increase in brightness and the Mesh

Points’ LEDs will light up one by one.

How do I adjust or turn off the lights on my

Router?

1. Open the AmpliFi app.

2. Tap the picture of the Router.

3. Tap General.

4. Use the Brightness sliders to adjust or turn off the LCD

screen and LED on the Router.

AmpliFi User GuideAppendix A: FAQs

Can I use my current Internet service

provider?

Yes, the Router works with most ISPs (Internet Service

Providers) because it connects directly to the modem you

already have.

Does AmpliFi support fiber services, such

as Google Fiber or Fios?

Yes, you can use AmpliFi with a fiber service if you set up

the Router to use bridge mode. See the FAQ: “Does AmpliFi

support bridge mode?”

Does AmpliFi have a web interface?

Yes, you will be able to monitor and configure your AmpliFi

network using a web browser on your PC or Mac, as well as

any iOS or Android device.

Does AmpliFi support bridge mode?

Yes, AmpliFi supports bridge mode. Bridge mode is a

useful feature that can help you grow your network and/or

separate networks. Bridge mode allows you to use multiple

Routers on the same network by placing one of the Routers

in bridge mode and connecting it to a port on the other

Router.

Here are a few of the most common uses for bridge mode:

• Connect two Routers/AmpliFi to share network resources.

• Use AmpliFi as an additional access point on an existing

network.

• Use AmpliFi with a fiber service.

To set up bridge mode, perform these steps:

1. Open the AmpliFi app.

2. Tap the picture of the Router.

3. Tap Internet.

4. Tap Bridge Mode to enable it.

5. Confirm the use of bridge mode.

The Router will restart and apply the updated settings.

The Router is now in bridge mode.

Troubleshooting

My Internet is down; what do I do?

Follow these steps:

1. Ensure that the Router is properly plugged into a power

source.

2. Ensure that the modem and the Router are both

connected to each other via an Ethernet cable.

3. Disconnect power from the modem and Router.

4. Wait one minute and then connect power to the modem.

5. Wait one more minute and then connect power to the

Router.

6. If there is no Internet connection, contact your ISP

(Internet Service Provider) to find out if there are any

outages on their end or if your account information has

changed.

If the issue still persists, please click Chat with us at the

bottom of the help.amplifi.com screen for help.

The Router display doesn’t respond; what

do I do?

The Router features a smart LCD touchscreen display.

If the display becomes unresponsive or freezes in any way,

follow these steps:

1. Disconnect power from the Router.

2. Wait 10 seconds.

3. Connect power to the Router.

If the issue still persists, please click Chat with us at the

bottom of the help.amplifi.com screen for help.

The Router display has a lighting issue;

what do I do?

Perform these steps:

1. Check the lighting settings and your brightness level in

your AmpliFi app.

2. If the lighting issue persists, reset your Router to its

factory default settings. See the FAQ: “How do I reset my

Router to the factory default settings?”

If the issue still persists, please click Chat with us at the

bottom of the help.amplifi.com screen for help.

What do I do if I can’t see the Router in the

AmpliFi app?

Ensure that your device is connected to the correct Wi-Fi

network. (The Router can only be configured in the local

network; there is no cloud or remote access.)

How do I retrieve my password if I forgot it?

Currently there is no way to retrieve a custom password. You

can reset the password to the default by resetting the Router

to the factory default settings. See the FAQ below: How do I

reset my Router to the factory default settings?

How do I reset my Router to the factory

default settings?

Use the AmpliFi app on your smartphone or tablet device to

perform the following steps:

1. Open the AmpliFi app.

2. Tap the picture of the Router.

3. Tap General.

4. Scroll down to the bottom of the screen and tap Factory

Reset.

The AmpliFi app resets the Router and all online Mesh

Points.

AmpliFi User Guide Appendix A: FAQs

Alternative method: You can manually reset each device to

factory defaults.

1. On the Router, use a straightened paperclip or similar

object to press the Reset button for approximately

10seconds until the LED turns off.

2. On each Mesh Point, use a straightened paperclip or

similar object to press the Reset button for approximately

10seconds until you hear a long beep. Repeat this with

each device, one by one.

Tip: If you manually reset the Router, then you must

reset the Mesh Points, too.

Advanced Features

Band and Channel Selection

As the number of devices in the connected home continues

to grow, understanding band and channel selection can

help you maximize your connected experience. To learn how

to set up your network to provide each device with the best

signal, you need to know how band and channel selection

works and how your Wi-Fi signal operates.

Band and channel selection are important when you want to

have the most efficient network possible. Your wireless data

communicates using a band of frequencies. Frequency is

measured in Hertz (Hz).

Our Routers and Mesh Points use two of these frequencies;

2.4 GHz and 5 GHz. Most devices can use either 2.4 GHz

or 5GHz. The difference between these frequencies varies

depending on your location and distance to the Router. The

2.4GHz frequency has a longer range but slower speeds;

its signal can penetrate many walls. The 5 GHz has a shorter

range but faster speeds; its signal is strong but is better

suited to open spaces.

Here are a couple of examples:

• In-home use If your home has many walls, then you

should use the 2.4 GHz frequency to cover the entire

home.

• Open-office use If you have no walls between the Router

and your devices, then use the 5 GHz frequency, which

is more efficient and provides a stronger signal with less

range.

There is no need to select a frequency for your Router in

the AmpliFi app because your Router uses both frequencies

automatically. Both 2.4 GHz and 5 GHz will be available

for your devices. On each of your devices, access the Wi-Fi

settings if you want to select the frequency to use. (This

is available only if your device supports both 2.4 GHz and

5GHz; some devices may support only one frequency.)

You can select the frequency used by your Mesh Points in

the AmpliFi app. The Mesh Points use the default frequency,

5 GHz, but can use 2.4 GHz instead if longer range is needed.

We highly recommend keeping the Mesh Points close

enough to the Router so the Mesh Points use the 5 GHz

frequency with more power.

Data Monitoring and Performance

Use the AmpliFi app to examine up-to-date,

second-by-second performance so you know how your

Router and Mesh Points are communicating with your

devices.

Data monitoring is the ability to keep track of the statistics

of your Router, moment by moment. The Router never stops

conveying this data unless it is interrupted by a reset or if

the Router is unplugged. You will be able to view how your

Router is currently performing.

Having access to your Router’s data is useful if your network

has issues or if you make changes to your network.

There are two ways to access your Router’s data.

Once your Router has been set up, use its touchscreen

display to view the following:

• Download and upload speeds

• Daily data download and upload totals

• Internet (WAN or Wide Area Network) and Router IP

addresses

• Date and time

You can also view this data using the AmpliFi app on your

smartphone or tablet. Perform these steps:

1. Open the AmpliFi app.

2. Tap Performance at the bottom of the screen.

3. The following are displayed:

• Throughput The dynamic graphs convey the

download and upload speeds.

• Speed Test You can click Start Test to initiate a speed

test that will analyze download and upload speeds and

ping test results. Every time you initiate a speed test, it

will record the date, time, and results for your network.

Port Forwarding

Port forwarding allows a device to get through your firewall

to reach a specific port on your computer. This allows a

device outside your network to connect to a device inside

your network. For example, port forwarding can be used to

connect two computers together for gaming or allow you to

check on a camera in the home while you are away.

To set up port forwarding, perform these steps:

1. Open the AmpliFi app.

2. Tap the picture of the Router.

3. Tap Port Forwarding.

4. Tap + to create a new service.

5. Enter a descriptive name for the service.

6. Enter the IP address of your gateway device, which can

be found here: Internet > Gateway Address.

7. Enter the appropriate port number in the Source Port

field.

8. Enter the appropriate port number in the Destination Port

field.

AmpliFi User GuideAppendix A: FAQs

9. Select the appropriate protocol. This is typically TCP

(Transmission Control Protocol); however, some services

may require UDP (User Datagram Protocol).

10. Tap to save your settings.

Tip: You can usually find the port number

and protocol for your service in your device

documentation or during an online search.

DHCP Server

To manage the DHCP server settings, perform these steps:

1. Open the AmpliFi app.

2. Tap the picture of the Router.

3. Tap DHCP Server.

4. Configure the following:

• Range Select the IP address range to use.

• Subnet Select the subnet mask to use.

• Start Enter the starting IP address of the available

range.

• End Enter the ending IP address of the available

range.

• Lease Validity Select the duration of time for which IP

addresses are valid.

• Static Leases You can assign a fixed IP address to a

specific device. Select this option and then tap +.

• Enter a descriptive name.

• Enter the MAC address of the device.

• Select the IP address that you want to assign.

• Tap to save your static lease settings.

5. Tap Apply to save your settings.

Configuring a Guest Network: Advanced

Settings

When you set up your new Router, you may also want to

set up a guest network for friends and family. See the FAQ:

“How do I set up and configure a guest network?” on

page29.

If you want to configure advanced settings for your guest

network, then perform these steps:

1. Open the AmpliFi app.

2. Tap Guest at the bottom of the screen.

3. On the Guest screen, you can configure the following:

• Guest Wi-Fi You can enable or disable the guest

network.

• Guest Number You can change the number of guests

to allow at one time.

• Time Limit You can set a time limit for guest access, or

you can tap Indefinitely for no time limit.

4. Tap Settings.

5. The Wireless screen appears. Scroll down to the Guest

section. You can configure the following:

• SSID Name You can change the name of your guest

network.

• Security Select the type of wireless security you use:

None, WPA PSK, or WPA2 PSK. None is the default.

• Password If you selected WPA PSK or WPA2 PSK

security, then you can change the password.

• Verify Password If you change the password, enter it

again to verify it.

• Show Password Tap the control to display or hide the

password on this screen.

• Hidden SSID Tap the control to display or hide the

SSID (name of the guest network).

6. Tap to save your settings.

Band and Router Steering

Understanding band and Router steering may help you

understand how to configure your network for the best

possible speeds and connectivity.

Router steering directs devices to connect to the Router

instead of Mesh Points when possible (even if the Router

signal is weaker). Disabled by default, this feature may

provide faster speeds when enabled in some instances.

To enable or disable band and Router steering on the Router,

follow these steps:

1. Open the AmpliFi app.

2. Tap the picture of the Router.

3. Tap Wireless.

4. Scroll down. You can tap the Band Steering or Router

Steering control to enable or disable the option.

5. Tap to save your settings.

AmpliFi User Guide Appendix B: Contact Information

Appendix B: Contact

Information

24/7 Live Chat Support

Live chat support is available within the app, 24 hours a day,

7 days a week. Tap the icon in the upper left of the app

and then tap Live Support.

Live chat is also available at help.amplifi.com by

selecting Chat with us in the bottom right.

Support

Online

help.amplifi.com

[email protected]

Call Us

9am - 5pm (MST)

Monday - Friday

+1 (855) 906-8585

Corporate Headquarters

U Labs

2880 Stevens Creek Blvd.

San Jose, CA 95128

www.amplifi.com

AJ101316

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