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25
ENG
● TROubLESHOOTING
Before requesting service, please check the following.
Symptom Check Remedy
The unit will not turn on.
• Is the power cord plugged
into the outlet?
• Connect the power plug to
the outlet.
A function does not work when
the button is pressed.
•HastheWireless Audio with
Dock or the remote been
exposed to static electricity?
• Disconnect the power plug
and connect it again.
Sound is not produced.
• Is the unit properly
connected to device?
• Is the Mute function on?
• Is the volume set to
minimum?
• Connect it correctly.
• Press the Mute button to
cancel the function.
• Adjust the volume.
The remote control does not
work.
• Are the batteries drained?
• Is the distance between
remote control and main
unit too far?
• Replace with new batteries.
• Operate closer to the main
unit.
The SoundShare (TV pairing)
failed.
• Is your TV a supporting
model?
• Is your TV firmware the
latest version?
• Does an error occur in
connection?
• Check whether your TV is a
supporting model or not.
(http://www.samsung.com)
• Update your TV with the
latest firmware.
• Reset the unit.
Press Play/Pause Button for
5 seconds on the remote
control.
• Contact the call center.
troubleshooting
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