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49-1000105 Rev. 030
Problem Possible Causes What To Do
Refrigerator does not operate Refrigerator in defrost cycle. Wait about 30 minutes for defrost cycle to end.
Freezer control in 0 (off) position. Move the freezer control to a lower temperature setting.
Refrigerator is unplugged. Push the plug completely into the outlet.
The fuse is blown/circuit breaker is
tripped.
Replace fuse or reset the breaker.
Refrigerator is in showroom mode. Unplug the refrigerator and plug it back in.
Vibration or rattling (slight
vibration is normal)
Rollers need adjusting. See Rollers.
Motor operates for long
periods or cycles on and
off frequently. (Modern
refrigerators with more storage
space and a larger freezer
require more operating time.
They start and stop often to
maintain even temperatures.)
Normal when refrigerator is first
plugged in.
Wait 24 hours for the refrigerator to completely cool down.
Often occurs when large amounts of
food are placed in refrigerator.
This is normal.
Door left open. Check to see if package is holding door open.
Hot weather or frequent door
openings.
This is normal.
Temperature controls set at the
coldest setting.
See Controls.
Refrigerator or freezer
compartment too warm
Temperature control not set cold
enough.
See Controls.
Warm weather or frequent door
openings.
Set the temperature control one step colder. See Controls.
Door left open. Check to see if package is holding door open.
Frost or ice crystals on frozen
food (frost within package is
normal)
Door left open. Check to see if package is holding door open.
Too frequent or too long door
openings.
Divider between refrigerator
and freezer compartments
feels warm
Automatic energy saver system
circulates warm liquid around front
edge of freezer compartment.
This helps prevent condensation on the outside.
Automatic icemaker does not
work
Icemaker power switch is in the OFF
position.
Slide the power switch to the ON position.
Water supply turned off or not
connected.
See Installing the water line.
Freezer compartment too warm. Wait 24 hours for the refrigerator to completely cool down.
Piled up cubes in the storage bin
cause icemaker to shut off.
Level cubes by hand.
Ice cubes stuck in icemaker. Turn off the icemaker, remove cubes and turn the icemaker
back on.
Ice cubes have odor/taste Ice storage bin needs cleaning. Empty and wash bin. Discard old cubes.
Food transmitting odor/taste to ice
cubes.
Wrap foods well.
Interior of refrigerator needs
cleaning.
See Care and cleaning.
Small or hollow cubes Water filter clogged. Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing Door left open. Check to see if package is holding door open.
Temperature control not set cold
enough.
See Controls.
Frequent“buzzingsound” Icemaker power switch is in the 1
(on) position, but the water supply
to the refrigerator has not been
connected.
Setthepowerswitchtothe0(off)position.Keepingitinthe1
(on) position will damage the water valve.
Orange glow in freezer Defrost heater is on. This is normal.
Cube dispenser does not work
(on some models)
Icemaker or water supply turned off. Turn on icemaker or water supply.
Ice cubes are frozen to icemaker
feeler arm.
Remove cubes.
An item is blocking or has fallen into
the ice chute inside the top bin of the
freezer.
Remove any item that might be blocking, or has fallen into the
chute.
Irregular ice clumps in storage
container.
Break up with fingertip pressure and discard remaining
clumps.
Freezer may be too warm. Adjust the freezer control to a
colder setting, one position at a time, until clumps do not form.
Dispenser is LOCKED. Press and hold the Lock pad for 3 seconds.
Water has poor taste/odor
(on some models)
Water dispenser has not been used
for a long time.
Dispense water until all water in system is replenished.
Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
TROUBLESHOOTING TIPS
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