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Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Zoneline does
The unit is • Make sure the Zoneline plug is pushed completely
not start
unplugged. into the outlet.
The fuse is blown/circuit • Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.
The unit is waiting for • This is normal. The Zoneline will start again after
the compressor overload it resets.
protector to reset.
Power failure. • If power failure occurs, set the mode control to
STOP.
When power is restored, set the mode control to the
desired setting.
• There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normal heating or cooling
for 3 minutes after it is turned back on.
Zoneline does not cool
Indoor airflow • Make sure there are no curtains, blinds or furniture
or heat as it should
is restricted. blocking the front of the Zoneline.
Outdoor airflow is • Make sure the rear grille is not restricted. This can cause
restricted or recirculated. the unit to cycle off due to the compressor overload.
• Outdoor grille must have a minimum of 65% free area.
Non-GE grilles may be too restrictive for proper
performance. Consult your salesperson for assistance.
The temp control may • Turn the control to a lower or higher setting.
not be set high enough.
NOTE: The temperature limiter may be limiting the temperature range.
The air filter is dirty. • Clean the filter at least every 30 days.
See the
Operating Instructions
section.
The room may have • When the Zoneline is first turned on you need to
been hot or cold. allow time for the room to cool down or warm up.
Outdoor air is • Set the vent control to the
CLOSE
position.
entering the room.
Burning odor at the start
Dust is on the surface • This can cause a “burning” odor at the beginning of
of heating operation
of the heating element. the heating operation. This odor should quickly fade.
The air is not always
The heat pump is not • This is normal. The heat pump will produce warm air
cool or hot during
producing hot air. but not as hot as air produced when the higher-cost
operation
electric heat is used.
The fan switch may be • This causes the fan to blow room temperature air
set at continuous fan even when the compressor or heater cycles off.
The continuous air movement provides better
overall temperature control.
The air does not feel
The heat pump alone • Use the Electric Heat Option. This turns off the
warm enough during
produces air that feels heat pump and warms with electric heat only.
heating operation
cooler than desired.
NOTE: Use of this option will result in increased energy
consumption.
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