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User Manual
- User Manual - (English)
- Quick Setup Guide - (English)
- Quick Setup Guide - (French)
- Quick Setup Guide - (Spanish)
- User Guide - (French)
- User Guide - (Spanish)
- Introduction
- TV components
- Connecting a cable or satellite box
- Connecting an antenna or cable TV (no box)
- Connecting a DVD or Blu-ray player
- Connecting a game console
- Connecting a computer
- Connecting to Ethernet
- Connecting a USB flash drive
- Connecting headphones
- Connecting external speakers or a sound bar
- Connecting power
- Programming a universal remote control
- Setting up your TV
- Maintaining
- Troubleshooting
Table of contents
Owner's Guide Television
Introduction
Congratulations on your purchase of a high-quality, Insignia TV. Your TV comes with the latest technology and state of-the-art features, including:
- Fire TV Experience Built-In
- Voice Remote with Alexa
Get the most out of your TV
- Access Your Favorite Content
Fire TV Edition seamlessly integrates live over-the-air TV and your favorite streaming content on the Home screen, with access to tens of thousands of channels, apps, and Alexa skills. - Unlimited Entertainment
Watch over 500,000 streaming movies and TV episodes from Netflix, Prime Video, Hulu, PlayStation Vue, HBO, and more. - Control It All With Your Voice—Voice Remote with Alexa
Use your voice to control live TV playback, launch apps, search for content, control smart home devices, and more.
IMPORTANT: To access all the described features, select Full (Recommended) during setup and make sure that you have a free Amazon account.
TV components
This section covers basic information for:
- TV front
- Jacks and controls
- Remote control
TV front
You can find these items on the front of your TV.
Jacks and controls
Your TV may have any of the following items:
CAUTIONS:
- Check the jacks for position and type before making any connections.
- Loose connections can cause poor audio or video quality. Make sure that all connections are tight and secure.
- The external audio/video equipment shown may be different from your equipment. If you have questions, refer to the documentation that came with your equipment.
- Always unplug the power cord when connecting external equipment.
Remote control
Connecting a cable or satellite box
Many cable or satellite TV boxes have more than one connection type. To get the best video, you should use the best connection type available. See Jacks and controls on page 9.
You can connect a cable or satellite box using:
- HDMI (best)
- AV (good)
- Coaxial (good)
HDMI (best)
- Make sure that your TV’s power cord is unplugged and all connected equipment is turned off.
- Connect a coaxial cable (not provided) to the cable wall jack and to the cable-in jack on the cable or satellite box.
- Connect an HDMI cable (not provided) to one of the HDMI jacks on your TV and to the HDMI out jack on the cable or satellite box.
- Plug your TV’s power cord into a power outlet, turn on your TV, then turn on the cable or satellite box.
- On the HOME screen, navigate to the INPUTS row, then select HDMI1, HDMI2, or HDMI3.
Note: An HDMI cable carries both audio and video. You do not need to use any audio cables.
AV (good)
Note: Cables are often color-coded to match color-coded jacks.
- Make sure that your TV’s power cord is unplugged and all connected equipment is turned off.
- Connect a coaxial cable (not provided) to the cable wall jack and to the cable-in jack on the cable or satellite box.
- Connect an AV cable (not provided) to the AV jacks on your TV and to the AV out jacks on the cable or satellite box. IMPORTANT: When you connect the audio using the AV jacks, the audio output is analog.
- Plug your TV’s power cord into a power outlet, turn on your TV, then turn on the cable or satellite box.
- On the HOME screen, navigate to the INPUTS row, then select Composite.
Coaxial (good)
- Make sure that your TV’s power cord is unplugged and all connected equipment is turned off.
- Connect a coaxial cable (not provided) to the cable wall jack and to the cable-in jack on the cable or satellite box.
- Connect another coaxial cable (not provided) to the antenna/cable jack on your TV and to the coaxial out jack on the cable or satellite box.
- Plug your TV’s power cord into a power outlet, turn on your TV, then turn on the cable or satellite box.
- On the HOME screen, navigate to the INPUTS row, then select Antenna.
- If you cannot tune to channels you know exist, scan for channels. Go to Settings > Live TV > Channel Scan.
Connecting an antenna or cable TV (no box)
- Make sure that your TV’s power cord is unplugged and all connected equipment is turned off.
- Connect a coaxial cable (not provided) to the antenna/cable jack on your TV and to the antenna or cable TV wall jack.
- Plug your TV’s power cord into a power outlet, then turn on your TV.
- On the HOME screen, navigate to the INPUTS row, then select Antenna.
- If you cannot tune to channels you know exist, scan for channels. Go to Settings > Live TV > Channel Scan.
Notes:
- Use a coaxial cable to eliminate interference and noise from radio waves.
- If the antenna is not installed correctly, contact qualified service personnel to correct the problem.
- If the signal level for a channel is weak, the picture may be distorted. Adjust the antenna or use a highly directional outdoor or set-top antenna with a built-in amplifier.
- If the picture quality is good on some channels and poor on others, the problem may be caused by a poor or weak signal from the broadcaster or cable TV provider.
- If you connect to cable TV without a set-top box and experience poor picture quality, you may need to install a set top box to improve signal reception and picture quality. Contact your cable TV provider about upgrading to a set-top box.
- Many high-definition (HD) channels upscale standard-definition (SD) content. The picture displayed on your TV is still displayed as SD, thus the picture quality will not be as clear or crisp as it would be if the content was originally recorded in HD.
Connecting a DVD or Blu-ray player
Many DVD or Blu-ray players have more than one connection type. To get the best video, you should use the best connection type available. See Jacks and controls on page 9.
You can connect a DVD or Blu-ray player using:
- HDMI (best)
- AV (good)
HDMI (best)
- Make sure that your TV’s power cord is unplugged and the DVD or Blu-ray player is turned off.
- Connect an HDMI cable (not provided) to one of the HDMI jacks on your TV and to the HDMI out jack on the DVD or Blu-ray player.
- Plug your TV’s power cord into a power outlet, then turn on your TV and DVD or Blu-ray player.
- On the HOME screen, navigate to the INPUTS row, then select HDMI1, HDMI2, or HDMI3.
Note: An HDMI cable carries both audio and video. You do not need to use any audio cables.
AV (good)
Note: Cables are often color-coded to match color-coded jacks.
- Make sure that your TV’s power cord is unplugged and the DVD or Blu-ray player is turned off.
- Connect an AV cable (not provided) to the AV jacks on your TV and to the AV out jacks on the DVD or Blu-ray player.
See other models: NS-32D220NA18 NS-55D510NA19 NS-39DF510NA19 NS-55DF710NA19 NS-50D510NA19
IMPORTANT: When you connect the audio using the AV jacks, the audio output is analog. - Plug your TV’s power cord into a power outlet, then turn on your TV and DVD or Blu-ray player.
- If needed, set the player to the correct output mode. See the documentation that came with the player.
- On the HOME screen, navigate to the INPUTS row, then select Composite.
Connecting a game console
You can connect a game console using:
- HDMI (best)
- AV (good)
HDMI (best)
- Make sure that your TV’s power cord is unplugged and the game console is turned off.
- Connect an HDMI cable (not provided) to one of the HDMI jacks on your TV and to the HDMI out jack on the game console.
- Plug your TV’s power cord into a power outlet, then turn on your TV.
- Turn on the game console, then set it to the correct output mode. See the documentation that came with the console.
- On the HOME screen, navigate to the INPUTS row, then select HDMI1, HDMI2, or HDMI3.
Note: An HDMI cable carries both audio and video. You do not need to use any audio cables.
AV (good)
Note: Cables are often color-coded to match color-coded jacks.
- Make sure that your TV’s power cord is unplugged and the game console is turned off.
- Connect the console-specific AV cable to the AV jacks on your TV and to the AV jack(s) on the game console. IMPORTANT: Some older game consoles come with a special AV cable. See the documentation that came with your game console or check the manufacturer’s website. When you connect the audio using the AV jacks, the audio output is analog.
- Plug your TV’s power cord into a power outlet, then turn on your TV.
- Turn on the game console, then set it to the correct output mode. See the documentation that came with the console.
- On the HOME screen, navigate to the INPUTS row, then select Composite.
Connecting a computer
- Make sure that your TV’s power cord is unplugged and the computer is turned off.
- Connect an HDMI cable (not provided) to one of the HDMI jacks on your TV and to the HDMI out jack on the computer.
- Plug your TV’s power cord into a power outlet, then turn on your TV and the computer.
- On the HOME screen, navigate to the INPUTS row, then select HDMI1, HDMI2, or HDMI3.
- Adjust the display properties on the computer, if necessary.
Connecting to Ethernet
To access the internet, you must connect to a LAN (Ethernet) network or use Wi-Fi to access the Internet.
- Connect an Ethernet cable (not provided) to the LAN jack on your TV and to your Ethernet connection.
Connecting a USB flash drive
- Plug a USB flash drive into the USB port on your TV.
CAUTION: Do not remove the USB flash drive or turn off the TV while using the USB flash drive. You may lose data or damage the USB flash drive. - When the “View Pictures” message appears, press MENU. The photos viewer opens.
Note: The Photos viewer only supports JPEG format images (with “.jpg” file extensions) and not all JPEG files are compatible with your TV.
Connecting headphones
When you connect headphones, the TV speakers are muted.
WARNING: Loud noise can damage your hearing. When using headphones, use the lowest volume setting on your headphones that still lets you hear the sound.
- Connect the headphones to the headphone jack on your TV.
Notes:
- If you connect headphones when your TV is turned off, then you turn on your TV, the TV speakers are muted and the audio plays through the headphones.
- You can also connect a home theater system, sound bar, or external speaker system to the headphone jack.
Connecting external speakers or a sound bar
You can connect external speakers or a sound bar using:
- Digital audio using the digital optical audio jack
- Digital audio using the HDMI/ARC jack
- Analog audio
Digital audio using the digital optical audio jack
- Make sure that your TV’s power cord is unplugged and the digital speaker system or sound bar is turned off.
- Connect a digital optical audio cable (not provided) to the digital output jack on your TV and to the audio in jack on the digital speaker system or sound bar.
- Plug your TV’s power cord into a power outlet, then turn on your TV.
- Turn on the digital speaker system or sound bar, then set it to the correct source. See the documentation that came with the digital speaker system or sound bar. Note: Depending on the audio device you are connecting, you may need to change the digital audio format for your TV. The default setting is Auto.
- If you need to change the digital audio format, go to the Home menu, select Settings, then select Display & Sounds. Select Audio Output, then select Digital Audio Format and change the setting to PCM or Dolby Digital.
- If you want to turn off your TV speakers, go the Home menu, select Settings, then select Display & Sounds. Select Audio Output, then select TV Speakers and change the setting to OFF.
Digital audio using the HDMI/ARC jack
Your TV can send sound to an ARC device, like an AV receiver, to create a home theater that uses two or more speakers. When you connect external speakers or a soundbar, sound plays through your TV speakers and the external speakers or soundbar.
- Make sure that your TV’s power cord is unplugged and the digital speaker system or sound bar is turned off.
- Connect an HDMI cable (not provided) to the HDMI/ARC jack on your TV and to the audio in jack on the digital speaker system or sound bar.
- Plug your TV’s power cord into a power outlet, then turn on your TV.
- Turn on the digital speaker system or sound bar, then set it to the correct source. See the documentation that came with the digital speaker system or sound bar. Note: Depending on the audio device you are connecting, you may need to change the digital audio format for your TV. The default setting is Auto.
- If you need to change the digital audio format, go to the Home menu, select Settings, then select Display & Sounds. Select Audio Output, then select Digital Audio Format and change the setting to PCM or Dolby Digital.
- If you want to turn off your TV speakers, go the Home menu, select Settings, then select Display & Sounds. Select Audio Output, then select TV Speakers and change the setting to OFF.
Analog audio
When you connect an analog speaker system or sound bar to the audio out jack, the TV speakers are muted.
- Make sure that your TV’s power cord is unplugged and the analog speaker system or sound bar is turned off.
- Connect an audio cable (not provided) to the audio out jack on your TV and to the audio in jacks on the analog speaker system or sound bar.
- Plug your TV’s power cord into a power outlet, then turn on your TV.
- Turn on the analog speaker system or sound bar, then set it to the correct source. See the documentation that came with the analog speaker system or sound bar.
Connecting power
- If your power cord is not permanently connected to your TV, connect it to the power connector on your TV.
- Connect the power cord to a power outlet.
CAUTION:
- Your TV should only be operated from the power source indicated on the label.
- Always unplug the power cord from the power outlet when you will not be using your TV for an extended period of time.
- If the power cord is permanently attached to your TV, do not try to unplug it from your TV.
Programming a universal remote control
You can operate your Insignia TV with a new or existing universal remote control.
- See the table in Common universal remote control codes on page 19 for common codes.
If you have problems programming your remote or need a different remote control code:
Contact the universal remote control or cable/satellite company of the remote control you are trying to program.
Call the Insignia Customer Care Center at 1-877-467-4289. - Follow your universal remote control’s instructions to enter the TV code you found in Step 1.
Tips:
- If your universal remote control has a code search feature, run a code search to identify a code that matches your TV. See your universal remote control’s instructions for details.
- If your universal remote control has a “Learn” feature, you can manually program it using the Insignia TV remote to “teach” the commands one at a time. See your universal remote control’s instructions for details.
Common universal remote control codes
The following is a list of the most common remote control codes.
Tips:
- The brand name is often visible on the front of the universal remote control, and the model number is often visible on the back.
- If your universal remote control isn’t listed in the table, refer to your universal remote control’s instructions and try codes for the brands Orion, Emerson, Memorex, Sansui, Sylvania, or Zenith. You may need to try several codes before finding a match.
Setting up your TV
If you use an Ethernet cable to connect to the internet, see Connecting to Ethernet on page 15.
- Make sure that you have connected the power cord to your TV and that you turned on your TV.
- Make sure that you have installed the batteries in your new Voice Remote with Alexa.
- Make sure that your remote is paired with your TV. Pairing should occur automatically. If you have issues, press (Home). If you continue to have issues, try re-inserting your batteries or replacing them, then repeat this step again.
- Select your Wi-Fi network from the networks displayed on the screen. Note: If your Wi-Fi network is password protected, have your Wi-Fi network password handy to connect your TV to the Internet. If your network is hidden, select the Join Other Network tile from the list. If required, enter your network password using the on-screen keyboard.
- Select your experience: Full (Recommended) or Basic.
Full: Get the most out of your experience with access to live TV, over 500,000 streaming movies and TV episodes, thousands of apps, and Alexa skills. To get started, sign in or sign up for a free Amazon account.
Basic: This experience is limited to live TV and only six streaming apps. Alexa and the full Appstore are not included.
Maintaining
- Do not use your TV in areas that are too hot or too cold, because the cabinet may warp or the screen may malfunction. Your TV works best in temperatures that are comfortable to you.
- Do not place your TV in direct sunlight or near a heat source.
Cleaning the TV cabinet
Clean the cabinet with a soft, lint-free cloth. If the cabinet is especially dirty, moisten a soft, lint-free cloth in a weak detergent solution, squeeze the excess moisture from the cloth, then wipe the cabinet with the cloth. Use a clean cloth to dry the cabinet.
Cleaning the TV screen
Clean the screen with a soft, lint-free cloth.
Troubleshooting
Video and audio
PROBLEM |
SOLUTION |
Picture does not fill the screen. There are black bars around the picture. |
|
No picture (screen is not lit) and no sound. |
|
Dark, poor, or no picture (screen is lit), but sound is good. |
|
No color, dark picture, or color is not correct. |
|
TV or cable channel reception is not good or consistent. |
|
Dotted lines or stripes appear on the screen. |
|
Video description or voice guide does not work. |
|
Good picture, but no sound. |
|
Good sound, but poor color. |
|
Audio noise. |
|
No output from one of the speakers. |
|
After images appear. |
|
Remote control
PROBLEM |
SOLUTION |
Remote control does not work. |
|
General
PROBLEM |
SOLUTION |
No power. |
|
A no signal error message is displayed. |
|
After Auto Channel Search, there are no channels. |
|
One or more channels do not display. |
|
Password is lost. |
|
Some settings cannot be accessed. |
|
The /INPUT button does not work. |
|
TV keeps turning off. |
|
CEC-compatible devices
PROBLEM |
SOLUTION |
My TV is not displaying the video from the connected CEC device. |
|
My TV is not playing the audio from the connected CEC device. |
|
My TV’s remote control does not control the device. |
|
My connected CEC device does not turn off when I turn off my TV. |
|
My TV does not turn on when I turn on my connected CEC device. |
|
Note: If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again.