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ENGLISH
25
There is a problem with the touch response.
Problem Action
Touch does not respond. • Remove the USB cable and connect it again in 10 seconds.
• Check the USB cable connection.
- This may occur when the USB cable between PC and monitor is not
connected. Check the USB cable and make it firmly connected.
* Windows 7, 8, 8.1, 10, Android (Kernel version 3.5 over), Linux (Kernel
version 3.5 over), Mac OS X (10.9 over), Chrome (39 Over)
Control Panel → System and Security → System
- Check the number of touch-points supported under Pen and Touch.
• Check the PC power.
- This may occur when the PC is powered off. Make sure that your PC’s
power cord is firmly plugged into a power outlet.
• Restart your PC.
- Touch may not respond when the system is down due to the unstable
network. Reconnect the LAN cable or restart your PC.
• Check the signal cable connection.
- If your PC and monitor are not connected using a signal cable, touch does
not respond. Check the signal cable connection.
• Check the monitor power.
- Touch may not respond when the monitor is powered off.
• Always connect the power cord to a grounded outlet.
- If you do not use a grounded outlet, it may cause a break or touch error.
• Check if the screen is currently on.
The location of a touch does not
correspond to the touch coordinates.
• Change your tablet PC settings (Windows 7, 8, 8.1, 10, Android (Kernel
version 3.5 over), Linux (Kernel version 3.5 over), Mac OS X (10.9 over),
Chrome (39 Over)).
- This may occur when the touch screen is not calibrated properly. Control
Panel→ Hardware and Sound → Tablet PC Settings → Display → Display
options → Calibrate or Reset.
* For information about gestures and settings on Windows 7, 8, 8.1, 10,
Android (Kernel version 3.5 over), Linux (Kernel version 3.5 over), Mac OS X
(10.9 over), Chrome (39 Over), refer to the Operating System Help.
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