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CWarranty
ON PARTS AND LABOR
Covers units purchased as new in United States and
Puerto Rico Only. VIZIO provides a warranty to the original
purchaser of a new Product against defects in materials and
workmanship for a period of one (1) year of non-commercial
usage and ninety (90) days of commercial use. If a Product
covered by this warranty is determined to be defective
within the warranty period, VIZIO will either repair or replace
the Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support
via e-mail: TechSupport@VIZIO.com or via phone at 877
MY VIZIO (877.698.4946) from 5:00AM to 9:00PM Monday
through Friday and 8:00AM to 4:00PM Saturday and Sunday,
Pacific Time, or visit www.VIZIO.com. PRE-AUTHORIZATION
MUST BE OBTAINED BEFORE SENDING ANY PRODUCT TO A
VIZIO SERVICE CENTER. Proof of purchase in the form of a
purchase receipt or copy thereof is required to show that a
Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the
warranty period. Replacement parts and Products may
be new or recertified at VIZIO’s option and sole discretion.
Replacement parts and Products are warranted for the
remaining portion of the original warranty or for ninety (90)
days from warranty service or replacement, whichever is
greater.
Type of Service
Defective Products must be sent to a VIZIO service center
to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will
cover return shipping to the customer. PRE-AUTHORIZATION
IS REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO
SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either
the original carton box and shipping material or packaging
that affords an equal degree of protection. VIZIO Technical
Support will provide instructions for packing and shipping
the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in
materials and workmanship. This warranty does not cover,
for example: cosmetic damage, normal wear and tear,
improper operation, improper voltage supply or power
surges, signal issues, damages from shipping, acts of God,
any type of customer misuse, modifications or adjustments,
as well as installation and set-up issues or any repairs
attempted by anyone other than by a VIZIO authorized
service center. Products with unreadable or removed serial
numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products
sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized
reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE
LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN
DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S
TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES
RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING
VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE
GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR
LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF
THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF
USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS,
LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS
OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH
VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT TO
CHANGE WITHOUT NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data
and other information, ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL
SHIP-IN WARRANTY SERVICE. If this occurs, your product will
be restored to you configured as originally purchased. You
will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not
covered under this Limited Warranty. In order to protect your
personal information, VIZIO recommends that you always
clear all personal information from the unit before it is
serviced, regardless of the servicer.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration
of the limited “ONE YEAR WARRANTY” on select new product
purchases. To determine if this guarantee applies to your
product, refer to the “DETAILS” tab of the model’s product
information page (www.VIZIO.com) or look for the “zero
bright pixel” guarantee on the box.
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