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Copyright © 2018 - 2020 LG Electronics Inc. All Rights Reserved
MFL69668854
Rev.03_051220
OWNER'S MANUAL
FRIDGE & FREEZER
Read this owner’s manual thoroughly before operating the appliance and keep it handy for reference
at all times.
EN ENGLISH
TABLE OF CONTENTS
This manual may contain images or content
different from the model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS ............................................................3
READ ALL INSTRUCTIONS BEFORE USE ..................................................... 3
WARNING ......................................................................................................... 3
CAUTION ..........................................................................................................9
INSTALLATION ........................................................................... 11
Before Installation ........................................................................................... 11
Dimensions and Clearances ........................................................................... 11
Ambient Temperature ......................................................................................11
Removing the Doors .......................................................................................12
Connecting the Water Line (Plumbed models Only) .......................................14
Levelling and Door Alignment .........................................................................16
Turning on the Power ...................................................................................... 17
Moving the Appliance for Relocation ............................................................... 17
OPERATION ................................................................................18
Before Use ......................................................................................................18
Parts and Functions ........................................................................................20
Using Control Panel ........................................................................................24
Water and Ice Dispenser .................................................................................25
Automatic Icemaker ........................................................................................26
Door in Door .................................................................................................... 27
InstaView Function ..........................................................................................28
Water Dispenser Tank (Non plumbed models only) ........................................29
Fresh Vegetable Drawer .................................................................................30
Vegetable Drawer............................................................................................30
Door Basket ....................................................................................................31
Shelf ................................................................................................................31
SMART FUNCTIONS ..................................................................32
LG ThinQ Application ......................................................................................32
Smart Diagnosis .............................................................................................. 34
MAINTENANCE ...........................................................................35
Notes for Cleaning ..........................................................................................35
Cleaning the Condenser Cover ....................................................................... 35
Replacing the Pure N Fresh Filter ................................................................... 35
Replacing the Water Filter (Plumbed models Only) ........................................36
TROUBLESHOOTING ................................................................37
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SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
The following safety guidelines are intended to prevent unforeseen risks
or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause
serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can cause the
minor injury or damage to the product.
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product, follow
basic precautions, including the following:
Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
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• If the power cord is damaged or the hole of the outlet socket is loose,
do not use the power cord and contact an authorized service centre.
• Do not damage the refrigerant circuit.
• Do not use mechanical devices or other means to accelerate the
defrosting process.
• Keep ventilation openings, in the appliance enclosure or in the built-in
structure, clear of obstruction.
• Do not use electrical appliances inside the refrigerator.
• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
• This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not locate multiple portable outlet-sockets or portable power
supplies at the rear of the appliance.
• Disconnect the power cord before cleaning the appliance or replacing
the inside lamp (where fitted).
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet socket.
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• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
• Do not use a hair drier to dry the inside of the appliance or place a
candle inside to remove the odours.
• Do not tilt the appliance to pull or push it when transporting.
• Make sure not to get a body part such as a hand or foot stuck while
moving the appliance.
Risk of Fire and Flammable Materials
• If a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the amount
of refrigerant used. The room must be 1 m² in size for every 8 g of
R600a refrigerant inside the appliance.
• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• The amount of refrigerant in your particular appliance is shown on the
identification plate inside the appliance.
Installation
• This appliance should only be transported by two or more people
holding the appliance securely.
• Install the appliance on a firm and level floor.
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• Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that is
subject to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
• Install the appliance in a place where is easy to unplug the power
plug of the appliance.
• Be careful not to let the appliance door fall during assembly or
disassembly.
• Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
• Do not use an extension cord or double adapter.
• Be careful not to point the power plug up or let the appliance lean
against the power plug.
• Do not connect a plug adapter or other accessories to the power
plug.
• Do not modify or extend the power cable.
• Ensure that the outlet socket is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
• This appliance is equipped with a power cord having an equipment-
grounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate outlet socket that is installed and
grounded in accordance with all local codes and ordinances.
• Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
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Operation
• Do not use the appliance for any purpose (storage of medical
or experimental materials or shipping) other than any domestic
household food storage use.
• If water penetrates electrical parts of the appliance, disconnect power
plug and contact an LG Electronics customer information centre.
• Unplug the power plug during a severe thunderstorm or lightening or
when not in use for a long period of time.
• Do not touch the power plug or the appliance controls with wet hands.
• Do not bend the power cable excessively or place a heavy object on
it.
• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
• Do not apply excessive force or impact to the back cover of the
appliance.
• Be careful of nearby children when you open or close the appliance
door. The door may bump the child and cause injury.
• Avoid the danger of children getting trapped inside the appliance. A
child trapped inside the appliance can cause suffocation.
• Do not put animals, such as pets into the appliance.
• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
• Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
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• If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
• Fill with potable water only into icemaker or dispenser water tank.
Maintenance
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
• Disconnect the power cord before cleaning the appliance or replacing
the inside lamp (where fitted).
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet socket.
• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
Disposal
• When discarding the appliance, remove the door gasket while leaving
the shelves and baskets in place and keep children away from the
appliance.
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CAUTION
CAUTION
To reduce the risk of minor injury to persons, malfunction, or
damage to the product or property when using this product,
follow basic precautions, including the following:
Operation
• Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
• Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves or
ice bin that will be exposed to temperatures below freezing.
• The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not touch it
with hands.
• Do not hang from the appliance doors, storage room, shelf or climb
up into it.
• Do not store an excessive amount of water bottles or containers for
side dishes on the door baskets.
• Do not open or close the appliance door with excessive force.
• If the hinge of the appliance door is damaged or operates improperly,
stop using the appliance and contact an authorized service centre.
• Prevent animals from nibbling on the power cable or water hose.
• Never eat frozen foods immediately after they have been taken out in
the freezer compartment.
• Do not use a thin crystal cup or chinaware when dispensing.
• Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
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Maintenance
• Do not clean glass shelves or covers with warm water when they are
cold. They may break if exposed to sudden temperature changes.
• Do not insert the shelves upside down. The shelves may fall.
• To remove frost from the appliance, contact an LG Electronics
customer information centre.
• Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
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INSTALLATION
Before Installation
Dimensions and
Clearances
Too small of a distance from adjacent items may
result in the degradation of freezing capability and
increased electricity costs. Allow over 50 mm of
clearance from each adjacent wall when installing
the appliance.
A
C
H
D E
F
G
B
- Type A (mm) Type B (mm)
A 912 912
B 1790 1790
C 927 738
D 797 615
E 877 690
F 922 733
G 1384 1180
H 1713 1750
Ambient Temperature
• The appliance is designed to operate within
a limited range of ambient temperatures,
depending on the climate zone.
• The internal temperature could be affected
by the location of the appliance, the ambient
temperature, the frequency of door opening and
so on.
• The climate class can be found on the rating
label.
Climate Class
Ambient Temperature
Range ºC
SN (Extended
Temperate)
+10 - +32
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38
T (Tropical) +16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
• The appliances rated from SN to T are intended
to be used at an ambient temperature between
10 ºC and 43 ºC.
Accessories
*1:This feature is only available on some models.
a
Spanner A*1
b
Spanner B*1
c
Water Filter*1
d
Water Tube*1
e
Tube Connector and Clip*1
f
Tube Connector and Valve*1
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Removing the Doors
If your entrance door is too narrow for the
appliance to pass through, remove the appliance
doors and pass the appliance laterally.
WARNING
• Disconnect the power cord, house fuse or
circuit breaker before installing or servicing the
appliance. Failure to follow these instructions
may result in death, fire or electric shock.
Removing the Freezer Door
1
The water supply line is connected to the
top right part in the back of the appliance.
Remove the connected water tube by
pressing the collet towards the tube
connector.
2
Remove the screw of the hinge cover
on top of the appliance by rotating it
counterclockwise.
3
Pull out the water supply line a. Disconnect
all wire harnesses b. Unscrew the ground
wire c.
4
Rotate the hinge lever d counterclockwise.
Lift the top hinge e free of the hinge lever
latch f.
CAUTION
When lifting the hinge free of the latch, be
careful that the door does not fall forward. It is
recommended that two or more people carry out
the door removal and refitting.
5
Remove the door by lifting it off the bottom
hinge pin.
CAUTION
Place the door on a non-scratching surface with
the inner side facing up.
Removing the Fridge Door
1
Disconnect all wire harnesses a.
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2
Rotate the hinge lever b clockwise. Lift the
top hinge c free of the hinge lever latch d.
CAUTION
When lifting the hinge free of the latch, be
careful that the door does not fall forward. It is
recommended that two or more people carry out
the door removal and refitting.
3
Remove the door by lifting it off the bottom
hinge pin.
CAUTION
Place the door on a non-scratching surface with
the inner side facing up.
Refitting the Fridge and Freezer
Doors
Mount the doors in the reverse sequence of their
removal once the appliance has been passed
through all access doors.
CAUTION
Install the right fridge door first.
NOTE
• Disassembling/Assembling the water lines.
a Collet b Water supply line c Insert line d Clip
• Gently insert the water supply line until only one
of the line’s insert lines is visible. Pull on the line
to make sure that it is tightly fastened.
Correct
Incorrect
• If the end of the water supply line is damaged,
it should be trimmed to ensure it does not leak
when refitted.
e Not straight f Damaged g Stretched
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Connecting the Water Line
(Plumbed models Only)
Water Supply Requirements
A cold water supply with water pressure
between 138 kPa and 827 kPa (1.4-8.4 kgf/
cm²) is required to operate the water dispenser.
If the refrigerator is installed in an area with low
water pressure (below 138 kPa), you can install
a booster pump to compensate for the low
pressure.
If a reverse osmosis water filtration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 138 kPa to 827 kPa (1.4-8.4
kgf/cm²)
WARNING
• Unplug the appliance before carrying out any
work on connecting the water line. Failure to do
so may cause electric shock.
• Only connect the water line to a cold water
supply. Failure to do so may cause the water
filter to malfunction. Water hammer (water
banging in the pipes) in house plumbing can
cause damage to appliance parts and can lead
to water leakage or flooding.
• Connecting the water line must only be installed
by a qualified plumber and in accordance with
local legislation and regulations governing water
quality.
• Connect the water supply line (for plumbed
models only) to a potable water source only.
Otherwise, impurities in the water may cause
illness.
NOTE
• This water line installation is not covered by the
appliance warranty.
Connecting to the Appliance
1
Unscrew the metal threaded collar nut at the
back of the appliance and place it over one
end of the water tube.
2
Firmly push the water tube onto the water
inlet valve and tighten up the collar nut.
Connecting to the Water Filter
This feature is only available on some models.
The methods of connection are different. One
has a threaded plastic nut fitting and the other
uses a self locking push fit connectors. The filter
is marked with the direction of the water flow from
the water tap to the appliance.
<Type 1>
1
Unscrew the threaded connector and place it
over the end of the cut section of pipe coming
from the appliance. Push the pipe over the
end of the filter that the flow arrow points to
and tighten up the threaded connector.
2
Repeat the same process on the other end
of the filter using the remainder of the water
tube.
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<Type 2>
1
Cut the tubing end squarely, then check for
and remove any burrs. Push the fitting onto
the end of tubing, making sure the end is fully
sealed.
(1)
(2)
Colored line in the water filter
2
Tighten the screw cap until the colored line in
the water filter is no longer visible.
<Type 3>
1
Firmly push the water tube connected from
the appliance into the end that has the arrow
pointing outward. Push the tube all the way in
(approx. 10-12 mm).
2
After inserting the tube securely into the filter,
fit the locking clip into position under the pull
up collar.
3
Repeat on the other end of the filter using the
remainder of the water tube.
Connecting to the Water Tap
This feature is only available on some models.
1
Push the water tube into the hole of the
tap connector supplied in the accessories.
The pipe should be held firmly whilst the
connector is pushed onto the pipe.
2
Ensure that the rubber washer is fitted inside
to the inside of the tap connector before
screwing it onto the tap.
Checking the Water Connection
1
Turn on the water supply and switch on the
appliance. Carefully check all fittings for
possible leaks due to poorly fitted hoses.
2
Press and hold the Water Filter button for
3 seconds. That resets the Replacement
Filter icon h. The new water filter has been
activated.
3
Place a cup under the water dispenser
to verify that water is flowing through the
appliance.
4
Check the connecting tube and joints for
leaks once again.
5
The water filter should be fixed at a
appropriate place where it is easy to reach for
replacement purposes.
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Levelling and Door
Alignment
Before Beginning
When the appliance doors appear to be uneven,
follow the instructions below to align the doors.
Levelling the Appliance
The appliance has two front levelling legs. Adjust
the legs to alter the tilt from front to back or side to
side. If the appliance seems unsteady, or the doors
do not close easily, adjust the appliance’s tilt using
the instructions below.
Using the spanner a to adjust the height by
turning the levelling leg to the left to raise it or to
the right to lower it.
Door Alignment
If the door of the appliance is not level, adjust the
difference in the height of appliance door.
1
Open the door and use the spanner a to
loosen the keeper nut by turning it to the left.
2
Use the spanner b to adjust the height by
turning the adjustment hinge pin to the left or
to the right.
CAUTION
• Do not adjust the height of the appliance door
more than 3 mm.
3
Use the spanner a to fasten the keeper nut
by turning it to the right.
NOTE
• Levelling the doors may not be possible when
the floor is not level, or is of weak or poor
construction.
• The refrigerator is heavy and should be installed
on a rigid and soild surface.
• Some timber flooring may cause levelling
difficulties if it flexes excessively.
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Turning on the Power
Connecting the Appliance
After installing the appliance, connect the power
plug into a socket outlet.
NOTE
• After connecting the power supply cord (or plug)
to the outlet, wait 2 or 3 hours before you put
food into the appliance. If you add food before
the appliance has cooled completely, your food
may spoil.
Moving the Appliance for
Relocation
Preparing for Relocation
1
Remove all food from inside the appliance.
2
Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top of
the appliance.
3
Tape parts such as shelves and the door
handle to prevent from falling off while moving
the appliance.
4
Move the appliance with more than two
people carefully. When transporting the
appliance over a long distance, keep the
appliance upright.
5
After installing the appliance, connect the
power plug into a socket out to switch on the
appliance.
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OPERATION
Before Use
Notes for Operation
• Do not use the ice water dispenser tank for
beverages other than drinking water.
• Users should keep in mind that frost can
form. If the door is not closed completely,
if the humidity is high during the summer,
or if the freezer door is opened frequently.
Condensation build up within food storage
wrappers is also caused by the same
conditions.
• Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
• Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise and condensation to form.
• If you are leaving the appliance turned off for
an extended period of time, remove all food
and unplug the power cord. Clean the interior,
and leave the doors slightly ajar to prevent
mold from growing in the appliance.
• If there are chill compartments in the appliance,
do not store vegetables and fruits with higher
moisture content in the chill compartments as
they may freeze due to the lower temperature.
Door Open Alarm
The alarm sounds 3 times in a 30 seconds
intervals if one of the doors is left open or not
completely closed for one minute.
• Contact the LG Electronics customer
information centre if the alarm sound continues
even after closing the door.
Failure Detection
The appliance can automatically detect problems
during the operation.
• If a problem is detected, the appliance may not
operate and an error code is displayed even
when any button is pressed.
• If an error code is indicated on the display, Do
not turn off the power. Immediately contact the
LG Electronics customer information centre
and report the error code. If you turn off the
power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
Suggestion for Energy Saving
• Ensure there is sufficient space between stored
foods. This allows cold air to be circulated
evenly and lowers electricity bills.
• Store hot food only after it has cooled in order
to prevent dew or frost.
• When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
• Do not put food near the temperature sensor of
the fridge compartment. Keep a distance of at
least 3 cm from the sensor.
• Note that a temperature rise after defrosting
has a permissible range in the appliance
specifications. If you wish to minimise the
impact this may have on the food storage due
to a temperature rise, seal or wrap the stored
food in several layers.
• The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice build up under normal
operating conditions.
Storing Foods Effectively
• Store frozen food or refrigerated food inside
sealed containers. It is normal for condensation
or frost to form inside sealed containers due
to the moisture already in the container or bag
prior to it being sealed.
• Check the expiration date and label (storage
instructions) before storing food in the
appliance.
• Do not store food for a long period of time
(more than 4 weeks) if it spoils easily at a low
temperature.
• Place the refrigerated food or frozen food
in each fridge or freezer compartment
immediately after purchasing.
• Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower its
taste and nutrition.
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• Do not wrap and store vegetables with
newspaper. Printing material of newspaper
or other foreign substances may smear and
contaminate food.
• Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
• If you set an excessively low temperature
for food, it may become frozen. Do not
set a temperature lower than the required
temperature for the food to be stored correctly.
• If there are chill compartments in the appliance,
do not store vegetables and fruits with higher
moisture content in the chill compartments as
they may freeze due to the lower temperature.
Max Freezing Capacity
• The Express Freeze function will set the
freezer to its maximum freezing capacity.
• This generally takes up to 24 hours and
automatically switches off.
• If the maximum freezing capacity is to be used,
Express Freeze must be switched on for seven
hours before fresh produce is placed in the
freezer compartment.
Maximum Storage
• To get better air circulation, insert all drawers.
• If large quantities of food are to be stored,
all the freezer drawers shall be taken out of
the appliance and the food shall be stacked
directly on the freezer shelves are freezer
compartment.
NOTE
• To remove the drawers, first pick the food out of
drawers. Then use the handle of drawers, pull
out the drawers carefully. It may cause injury.
• The shape of each drawer may be different,
insert in the right position.
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Parts and Functions
* This feature is only available on some models.
Exterior
1
2
3
1 4
3
Control Panel
Displays the ice maker and dispenser modes the water filter status.
Door in Door*
The Door in Door is a double layered door system. It can be opened individually or together with the
main door. You can conveniently locate and access your favourite snacks or food items.
Door in Door Lever*
This lever opens Door in Door.
InstaView Door in Door*
The InstaView Door in Door compartment allows for easy access to commonly used food items.
NOTE
• The appearance or components of the appliance may differ from model to model.
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Interior
(1)
1
2
3
5
4
6
7
8
11
9
10
12
13
14
15
17
16
(1)
1
2
3
5
4
6
7
8
11
9
10
12
13
14
15
17
16
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LED Lamp
The LED lamps inside the appliance light up when you open the door.
Automatic Icemaker*
This is where ice is automatically produced and stored.
Freezer Shelf*
This is where frozen foods such as meat, fish, and ice cream can be stored.
Freezer Drawer*
This is for long-term storage of frozen items.
Freezer Door Basket
This is where small packages of frozen food can be stored.
• Do not store ice cream or food which will be stored for a long period of time within these baskets.
Smart Diagnosis Unit
Use this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
Door in Door*
This is where foods which are taken out frequently such as beverages and snacks are stored.
Bottle Rack*
This is where drinks tall bottles or containers are stored.
CAUTION
• Do not store short bottles or containers. The items may fall and cause an injury or appliance
damage.
Fridge Shelf
This is where refrigerated foods and other items are stored.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• Store the foods with higher moisture content at the front of the shelf.
• The actual number of shelves will differ from model to model.
Pure N Fresh*
• This function reduces and removes odors inside the fridge compartment.
Snack Drawer*
This is where small packages of refrigerated foods are stored.
Temperature Sensor
This sensor senses the temperature of the fridge compartment.
• Maintain the distance between the sensor and food to accurately sense the temperature.
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Water Dispenser Tank*
This is where water to supply the dispenser or the automatic icemaker is stored. It requires manual
filling. (Non plumbed models only)
Fresh Vegetable Drawer*
This is where fruits and vegetables are stored to help maintain freshness by adjusting the humidity
controller.
Movable Egg Box*
This is where eggs are stored.
• You can move it to and use it at a desired position as needed. However, do not use it as the ice bin
or place it on the shelf on top of the fridge or the vegetable drawer.
Vegetable Drawer
This is where fruits and vegetables are stored to remain fresh for as long as possible.
• The actual number of drawers will differ from model to model.
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
24
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Using Control Panel
* This feature is only available on some models.
Units and Functions
7
8
7
8
9
2 7 3 4
8
5 6
2 7 3 4
8
9 6
Pure N Fresh*
• This sets the Pure N Fresh function.
Express Freeze
• This sets Express Freeze functions.
Freezer Temperature
• This sets the freezer target temperature.
Fridge Temperature
• This sets the fridge target temperature.
Non Plumbing*
• This Non Plumbing icon is illuminated
when the water dispenser tank is installed
correctly.
Lock
• This locks the buttons on the control
panel.
Wi-Fi
• This sets the appliance to connect to your
home’s Wi-Fi network.
Water Dispenser
• This sets the function of Cubed ice, Water,
Crushed ice.
Water Filter*
• This shows the replacement period of the
water filter automatically (plumbed models
only).
NOTE
• The actual control panel may differ from model to model.
• The control panel will turn off automatically for energy saving.
• If there is any finger or skin contacts to the control panel while cleaning it, the button function may
operate.
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Setting the Temperature
This sets the fridge temperature or freezer
temperature.
• Press the Fridge button or Freezer button to
adjust the temperature.
• The temperature can be adjusted.
− Fridge : from 1 °C to 7 °C
− Freezer : from -14 °C to -24 °C
NOTE
• The default temperature setting may vary
depending on the appliance.
• Wait until two or three hours have passed after
connecting the appliance to the outlet before
storing food in the appliance.
• For ice making in normal climates, the freezer
temperature should be set to -19 °C or colder.
Setting Express Freeze
The function can quickly freeze a large amount of
ice or frozen foods.
• When you press the Express Freeze button,
the Express Freeze icon c lights on the control
panel.
• The function is enabled and disabled in turn
each time you press the button.
• The Express Freeze function automatically
terminates after a specific period has passed.
Setting and Resetting Lock
This locks the buttons on the control panel.
• Press and hold the Lock button for 3 seconds
. When the Lock function is set, all buttons are
locked.
• When you press the Lock button for 3 seconds,
the Lock/Unlock icon k/l on the control panel
lights. The function is enabled and disabled in
turn each time you press the button.
• If you press a button other than lock when the
lock is set, the button will not function.
• When you press a button other than lock when
the lock is set, the Lock/Unlock icon k/l on
the control panel will flash 3 times.
• To change a setting, first press the Lock button
for 3 seconds to disable the function.
Water and Ice Dispenser
You can dispense cubed ice, water and crushed
ice by pressing the respective button for the
desired mode.
• When you press the Cubed, Water or Crushed
button on the control panel, the lamp on the
control panel will turn on and the desired mode
will be set. At this time, when you press the
dispenser lever, the selected function (cubed
ice, water and crushed ice) will be dispensed.
• The function is enabled and disabled in turn
each time you press the button on the control
panel.
CAUTION
• Keep children away from the dispenser to
prevent children playing with or damaging the
controls.
• Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also
necessary if the appliance has not been used
for a long time.
NOTE
• If you open the freezer door while water is being
dispensed, the water supply will stop and the
control panel will return to the initial screen.
• If you open the fridge door while water,
cubed ice or crushed ice is being dispensed,
dispensing will be paused. When you close the
door, the selected item for the previously set
mode will continue to be dispensed.
• If the cup rim is small, water may splash out of
the glass or miss it completely.
• Use a cup with a rim of over 68 mm in diameter
when dispensing water, cubed ice or crushed
ice.
• When the ice maker produces smaller ice
cubes, or the cubes become lumped together,
the amount of water supplied to the ice maker
may be low due to insufficient water in the water
tank. If ice is not used frequently, it may also
lump together.
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Cleaning the Dispenser Tray
The dispenser tray may become wet easily due
to spilled ice or water. Wipe the entire area with a
damp cloth.
Cleaning the Water and Ice Outlet
Wipe the water or ice outlet frequently with a clean
cloth as it may get dirty easily. Please note that lint
from a cloth may adhere to the outlet.
Water Outlet
Ice Outlet
Automatic Icemaker
The automatic icemaker can automatically make
6 cubes at a time, 50-60 pieces within a 24hr
period if conditions are favorable. This amount
may vary according to the environment (ambient
temperature around the appliance, frequency of
the door being opened, amount of food stored in
the appliance, etc.).
• If the ice bin is completely filled with ice, ice
production will stop.
• While the automatic icemaker is operating, do
not touch it with your hands directly.
• If ice cubes are stored in the ice bin for a long
period of time, they may clump together and
may not be separated easily. In such a case,
clean the ice bin before using it.
• Discard ice produced for the first time without
using it.
• While the automatic icemaker is operating, do
not touch it with your hands directly.
• If ice cubes are stored in the ice bin for a long
period of time, they may clump together and
may not be separated easily. In such a case,
clean the ice bin before using it.
Switching the Automatic
Icemaker On and Off
1
Hold and remove the cover of the automatic
icemaker by lifting it upward.
2
When the automatic icemaker is not used,
the ice bin can be used as a freezer basket
after selecting the icemaker switch to the off
position.
Removing the Ice Bin
This feature is only available on some models.
Hold the ice bin with both hands and pull it out
while lifting it upward.
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• When the automatic icemaker is not used, the
ice bin can be used as a freezer basket.
• If the ice bin is completely filled with ice, it may
be heavy. Remove it using both hands.
WARNING
• Do not touch the automatic icemaker
mechanical parts with your hand or a tool.
Otherwise, appliance damage or injury may
occur.
• Caution should be taken, as the automatic
icemaker operates continuously after the freezer
door is opened when the automatic icemaker
switch is set to the on position.
• Do not disassemble, repair or alter the
automatic ice maker. These tasks should only
be done by a service technician.
• Do not remove the cover of the automatic
icemaker. Touching any mechanical part of the
automatic icemaker. It may result in injury.
CAUTION
• Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also
necessary if the appliance has not been used
for a long time.
• The first ice and water dispensed may include
particles or odor from the water supply line or
the water tank.
• Keep children away from the dispenser.
Children may play with or damage the controls.
• The ice passage may become blocked with
frost if only crushed ice is used. Remove the
frost that accumulates by removing the ice bin
and clearing the passage with a rubber spatula.
Dispensing cubed ice periodically can also help
prevent frost buildup.
• If discolored ice is dispensed, check the water
tank and the water supply for a possible
source. If the problem continues, contact the
LG Electronics customer information centre.
Do not use the ice or water until the problem is
corrected.
• Never use thin crystal glass or crockery to
collect ice. Such containers may chip or break
resulting in glass fragments in the ice.
• Dispense ice into a glass before filling it with
water or other beverages. Splashing may occur
if ice is dispensed into a glass that already
contains liquid.
• Do not touch the ice outlet or the automatic
icemaker with your hand or a tool. Otherwise,
appliance damage or injury may occur.
• When refitting the ice bin, ensure it is placed
correctly. If it is tilted or unleveled, it may not
continue to make ice due to sensor disruption.
• Never use a glass that is exceptionally narrow
or deep. Ice may jam in the ice passage and
appliance performance may be affected.
• Keep the glass at a proper distance from the ice
outlet. A glass held too close to the outlet may
prevent ice from dispensing.
• Dispose of the ice inside the ice bin in the
freezer compartment if you go out on vacation
or an extended power outage occurs. Water
from melting ice may drop from the dispenser
onto the floor.
• Do not insert your hands into the mechanical
part of the automatic icemaker such as the ice
bin or the ice dispenser.
Door in Door
This feature is only available on some models.
Pull the lever at the bottom of the door upwards
until the door in door opens.
There is plenty of storage space inside the door in
door and its surrounding baskets, allowing you to
store food in an organized manner.
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Removing and Refitting the Door
in Door case
1
Hold the case from inside the door in door
with both hands and remove it by lifting it
upward.
2
Mount it in the reverse order of the removal
process.
Removing and Refitting the Door
in Door basket
1
Hold both edges of the basket and remove it
by lifting it upward.
2
Lift the fixed basket up as shown in (1) and
remove it by pulling it out as shown in (2).
3
Mount them in the reverse order of the
removal process.
CAUTION
• Do not open the door of the appliance with the
door in door open, or do not open the door in
door while the door of the appliance is open.
The door in door may be struck by the edge of
the appliance and damaged.
InstaView Function
This feature is only available on some models.
The InstaView function on the Door in Door lets
you see if you’re running low on frequently used
items like beverages and snacks, without
opening the refrigerator door.
1
Knock twice on the glass to turn the LED light
inside the Door in Door on or off.
2
The LED light turns off automatically after 10
seconds.
• The InstaView Door in Door function is disabled
when the right refrigerator door and the left
freezer door are open, for 2 seconds after
closing the door, and when the ice dispenser is
in use.
• Knock near the center of the glass. Knocking
near the edges of the glass may not activate the
InstaView Door in Door function properly.
• Knock hard enough that the knocking sound is
audible.
• The InstaView Door in Door function may
activate if a loud noise occurs near the
refrigerator.
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Water Dispenser Tank (Non
plumbed models only)
The water tank holds the water in which is to be
dispensed or used by the automatic ice maker to
make ice. Do not fill this tank with any other liquid
other than water. Doing so can damage the water
dispensing system.
1
Remove the water dispenser tank by pulling it
out while holding the handle.
2
Open the cover or cap of the water dispenser
tank.
3
Fill with bottle filtered or clean filtered water
up to the reference line indicated inside the
water dispenser tank. (Total capacity: 4 ℓ)
4
After filling with water, close the cover or cap
of the water dispenser tank.
5
Refit the water dispenser tank on the fridge
shelf.
WARNING
• Children should not be allowed near the
dispenser tank.
• Do not fill the water tank with drinks other than
water or fill with hot water.
• Fill with potable water only into icemaker or
dispenser water tank.
CAUTION
• Do not apply excessive force or impact when
removing or assembling the water dispenser
tank. Doing so can cause appliance damage or
injury.
NOTE
• Before using the water dispenser tank after
installing the appliance, it should be washed
before filling it with water.
• Check if the water dispenser tank has been
placed on the appliance correctly. If it is not
assembled correctly, water may leak from the
tank into the appliance.
• If there is an insufficient amount of water in the
water dispenser tank, ice cube size and quantity
may be affected and may result in no ice being
made.
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EN
• If there is no water in the water dispenser tank,
the cold water and ice dispensing function of
the dispenser cannot be used. Check if there is
water in the water dispenser tank and then fill it
with water if there is not.
• Wait at least 15 seconds before removing the
water tank after having dispensed water or ice
from the dispenser.
• Sound from the water tank will be normal
when supplying water to the dispenser and
the Automatic Ice Maker. It is not a sign of
malfunction.
Fresh Vegetable Drawer
This feature is only available on some models.
The Humidity in the vegetable crisper drawer can
be controlled by sliding the lever in either direction.
If moved to the left side, the air guide will be open
and allow air to circulate through the drawer for
reduced humidity. And if moved to the right side,
the air guide will be closed and will maintain any
humidity that is currently in the crisper drawer.
The closed state is recommended for storing
vegetables, and open state is recommended for
storing fruit.
Type 1 Type 2
Vegetable Drawer
Removing and Refitting the
Vegetable Drawer
1
Remove the contents of the drawer. Hold the
handle of the vegetable drawer and pull it out
completely until it outward gently until it stops.
2
Lift the vegetable drawer up and remove it by
pulling it out.
3
Insert the bottom of the vegetable drawer into
its original position and gently push it back in
while lowering it.
CAUTION
• Please note that injuries can be caused by
the weight of stored foods when removing the
vegetable drawer.
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Door Basket
Removing and Refitting the Door
Basket
1
Hold both edges of the basket and remove it
by lifting it upward.
2
Hold both edges of the door basket, gently
push one edge to assemble, and then in the
same manner assemble the other edge.
3
After assembling, tap the door basket gently
to fix it horizontally.
Shelf
Removing and Refitting the Shelf
1
Remove the shelf by pulling it out.
2
Mount them in the reverse order of the
removal process.
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SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a smart
phone using the convenient smart features.
Smart Diagnosis
• If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
Settings
• Allows you to set various options on the
appliance and in the application.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG ThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without
notice to users.
• Functions may vary by model.
Before Using LG ThinQ
Application
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
3
Connect your smartphone to the wireless
router.
NOTE
• To verify the Wi-Fi connection, check that Wi-
Fi f icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router manual.
• LG ThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
• If the security protocol of the router is set
to WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
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Installing LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install
the application.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG ThinQ
application, allows the appliance to connect to a
home Wi-Fi network. The f icon shows the status
of the appliance’s network connection. The icon
illuminates when the appliance is connected to the
Wi-Fi network.
Initial Appliance Registration
Run the LG ThinQ application and follow the
instructions in the application to register the
appliance.
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG ThinQ
application and follow the instructions in the
application to register the appliance.
NOTE
• To disable the Wi-Fi function, press and hold
the Wi-Fi button for 3 seconds.The f icon will
be turned off.
RF Radiation Exposure Statement
• This equipment shall be installed and used at
a minimum distance of 20 cm from the human
body.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://opensource.lge.
com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to [email protected]. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.
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Smart Diagnosis
This feature is only available on models with the c
or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-
Fi unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the LG ThinQ
application.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions provided in the LG
ThinQ application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis
provided in the LG ThinQ application.
1
Press the Lock button to activate the lock
function.
• If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
2
Open the fridge door and then hold the phone
on the upper right speaker hole.
3
Press and hold the Freezer button for 3
seconds or longer while continuing to hold
your phone to the speaker.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
35
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MAINTENANCE
Notes for Cleaning
• When removing a shelf or drawer from inside
the appliance, remove all stored foods from the
shelf or drawer to prevent injury or damage to
the appliance.
− Otherwise, injury may occur due to the
weight of stored foods.
• If cleaning the outside air vents of the appliance
by means of vacuuming, then the power cord
should be unplugged from the outlet to avoid
any static discharge that can damage the
electronics or cause an electric shock.
• Detach the shelves and drawers and clean them
with water, and then dry them sufficiently, before
replacing them.
• Regularly wipe the door gaskets with a wet soft
towel.
• Door basket spills and stains should be cleaned
as they can compromise storage ability of the
basket and could even be damaged.
• After cleaning, check if the power cable is
damaged, warm or improperly plugged.
• Keep the air vents on the exterior of the
appliance clean.
− Blocked air vents can cause fire or appliance
damage.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
− This may cause discoloration or damage to
the appliance.
− Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
• For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry
thoroughly with a soft cloth.
• Never clean the shelves or containers in the
dishwasher.
− The parts may become deformed due to the
heat.
• If the appliance is equipped with an LED lamp,
do not remove lamp cover and LED lamp in any
attempt to repair or service it. Please, contact an
LG Electronics customer information centre.
Cleaning the Condenser
Cover
Use a vacuum cleaner with a brush to clean the
condenser cover and vents. Do not remove the
panel covering the condenser coil area.
Replacing the Pure N
Fresh Filter
To maintain the performance of the Pure N Fresh
filter, if a message indicating the filter replacement
is displayed, replace the filter as soon as possible.
1
If Replace icon b lights on the control panel,
replace the Pure N Fresh filter.
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EN
2
Hold and remove the Pure N Fresh filter
cover by rotating it counterclockwise.
3
Remove the filter inside the Pure N Fresh
filter cover and replace it with a new filter.
4
After replacing the filter, insert the Pure N
Fresh filter cover by rotating it clockwise.
5
To reset the filter replacement period, press
the Pure N Fresh button on the control panel
for more than 3 seconds. The Replace icon
on the control panel will turn off.
NOTE
• Do not insert your finger or other foreign objects
inside or its mounting. Doing so may result in
injuries or malfunctions.
• If the replacement period has passed, the
bacteria and odor removal performance may
deteriorate.
• Please note that if you wash the filter with water,
the filter performance may also deteriorate.
• Caution should be taken not to change the
direction of the filter to be inserted into the filter
cover.
• When setting the appliance to On or Power
mode after replacing the filter, check if the LED
lamp near the filter is on.
• The filter can be purchased from an LG
Electronics customer information centre.
Replacing the Water Filter
(Plumbed models Only)
Replace the disposable water filter when indicated
on the Replacement Filter icon or at least every
6 months.
To give you enough time to get a new filter, the
light will come on just before the capacity of the
current filter runs out. Changing the filter on time
ensures that you always get fresh and clean water
from the appliance.
1
Unplug the appliance.
2
Turn off the water supply to the appliance.
3
Remove the disposable water filter.
4
Install the replacement water filter by
following the ‘Connecting to the Water Filter’
section.
5
Turn on the water supply and switch on the
appliance.
6
Press and hold the Water Filter button for 3
seconds. That resets the Replacement Filter
icon. The new water filter has been activated.
37
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Symptoms Reason & Solution
There is no
refrigeration or
freezing.
Is there a power interruption?
• Check the power of other appliances.
If the power plug unplugged from the outlet?
• Plug the power plug in the outlet properly.
There is poor
refrigeration or
freezing.
Is the fridge or freezer temperature set to its warmest setting?
• Set the fridge or freezer temperature to 'Medium'.
Is the appliance in direct sunlight, or is it near a heat generating object
such as cooking oven or heater?
• Check the installation area and reinstall it away from heat generating
objects.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
Did you put in too much food?
• Maintain an appropriate space between food.
Are the appliance doors completely closed?
• Completely close the door and make sure that stored food is not obstructing
in the door.
Is there enough space around the appliance?
• Adjust the installation position to make enough space around the appliance.
The appliance contains
a bad smell.
Is the fridge or freezer temperature set to 'Warm'?
• Set the fridge or freezer temperature to 'Medium'.
Did you put in food with a strong smell?
• Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
• Throw away rotten vegetables and clean the vegetable drawer. Do not store
vegetables too long in the vegetable drawer.
The inside lamp in the
appliance does not
turn on.
Does the inside lamp in the appliance turn off?
• It is not possible for customers to replace the inside lamp in the appliance as
they are not serviceable. If the inside lamp does not turn on, please contact
the LG Electronics customer information centre.
The appliance door is
not closed tightly.
Is the appliance leaning forward?
• Adjust the front feet to raise the front side slightly.
Were the shelves properly assembled?
• Refit the shelves if needed.
Did you close the door with excessive force?
• If you apply too much force or speed when closing the door, it may remain
briefly open before closing. Make sure that you do not slam the door closed.
Close without force.
TROUBLESHOOTING
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Symptoms Reason & Solution
It is difficult to open
the appliance door.
Did you open the door right after you closed it?
• If you try to open the appliance door within one minute after you closed
it, you may have difficulties because of the pressure inside the appliance.
Try to open the appliance door again in a few minutes so that the internal
pressure stabilizes.
There is condensation
inside the appliance
or on the bottom of
the vegetable drawer
cover.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
Did you leave the appliance door open?
• Although the condensation will disappear soon after you close the appliance
door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
• Condensation can form due to the temperature difference from the outside.
Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
• Store food in a covered or sealed container.
Frost has formed in the
freezer compartment.
Doors may not be closed properly?
• Check if the food item inside the appliance is blocking the door and make
sure that the door is tightly closed.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
Frost has formed in the
freezer compartment.
Is the air entry or exit of the freezer compartment blocked?
• Make sure that air entry or exit is not blocked so that the air can circulate
inside.
Is the freezer compartment overfilled?
• Maintain an appropriate space between items.
Frost or condensation
has formed inside or
outside the appliance.
Did you open and close the appliance door frequently or is the appliance
door improperly closed?
• Frost or condensation can form if the outside air penetrates inside the
appliance.
Is the installation environment humid?
• Condensation can appear on the exterior of the appliance if the installation
area is too humid or on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
39
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Symptoms Reason & Solution
The appliance is
noisy and generates
abnormal sounds.
Is the appliance installed on a weak floor or improperly leveled?
• Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
• Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
• Remove the object on top of the appliance.
The side or front of the
appliance is warm.
There are anti condensation pipes fitted to these areas of the appliance
to reduce condensation forming from around the door area.
• The heat releasing pipe to prevent condensation is installed on the front and
side of the appliance. You may feel it particularly hot right after the appliance
is installed or during the summer. You can be assured that this is not a
problem and is quite normal.
There is water inside
or outside of the
appliance.
Is there water leakage around the appliance?
• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
• Check if the water is from the thawed frozen food or a broken or dropped
container.
40
EN
Symptoms Reason & Solution
The automatic
icemaker does
not produce ice or
produces a small
amount of ice.
Did you install the appliance recently?
• The ice maker produces ice normally when approximately 48 hours have
passed after the appliance is installed.
Did you connect the water supply pipe to the appliance and open the
supply valve?
• Connect the water supply pipe to the appliance and open the supply valve
completely.
Is the water supply hose bent?
• If the water supply hose is bent, the water flow could be compromised.
Have you dispensed a large amount of ice recently?
• It takes approximately 24 hours to produce more ice in the automatic
icemaker. Please wait.
Did you set the ice maker switch or the automatic icemaker button on the
control panel to ON?
• Press I on the automatic icemaker switch or set ON for the automatic
icemaker button on the control panel. (For more details on how to use, visit
LG electronics website or use your smart device.)
Is the temperature of the freezer compartment set too high?
• If the set temperature is too warm, ice will be produced slowly or not at all.
Set the Freezer temperature to -18 °C for normal operation of the automatic
icemaker.
Have you been opening the appliance door frequently?
• If you open the appliance door frequently, cold air will escape, lowering
the speed of ice production. Do not open and close the appliance door
frequently.
Is the appliance door completely closed?
• If the appliance door is not completely closed, the temperature of the freezer
compartment will increase, slowing down the ice production speed. Close
the appliance door completely.
Ice is not dispensed.
Is there ice in the ice bin?
• Check whether there is ice in the ice bin.
Is the ice clumped in the ice bin?
• Separate the ice bin and shake it. Discard the remaining clumped ice after
shaking the ice bin.
Ice is not dispensed.
Unable to hear the sound of ice coming out?
• In the control panel, select the modes for cubed ice and crushed ice
alternately to dispense the ice.
Is the ice path blocked? (You can check the ice passage by separating
the ice bin.)
• Ice may not be dispensed properly if the ice passage is blocked. Check the
ice and clean the ice path regularly.
41
EN
Symptoms Reason & Solution
Water does not come
out.
Are you using unfiltered water?
• Unfiltered water can contain a large amount of various heavy metals
or foreign substances, so the filter may be clogged in the early stage
regardless of the life of the filter.
The water dispenser tank may be empty? (For non plumbed models only)
• Fill the water dispenser tank.
Water does not come out when the water tube is filled with air. (For non
plumbed models only)
• Remove the water dispenser tank by pulling it out while holding the handle.
Fill the water dispenser tank with water and refit it on the fridge shelf.
Is the water supply valve closed? (For plumbed models only)
• Open the water supply valve.
Water tastes strange.
Is the taste of water different when comparing it with the taste of water
from the previous water purifier?
• Has the purified water or cold water not been used for an extended period
of time?
Has it been a long time since you installed and replaced the filter?
• If an expired filter is used, the purification performance may decline. It is
recommended to replace the filter according to the filter replacement period.
Have you flushed out the filter properly in the initial stage after installing
it?
• When you install or replace the filter for the first time, you need to remove
air and activated carbon residue from inside the filter. Use the appliance
after dispensing and discharging approximately 5 litres of purified water from
the dispenser by pressing the water dispensing lever. (Activated carbon is
harmless to humans.)
Has the purified water or cold water not been used for an extended
period of time?
• The taste of old water may change due to bacterial growth. Use the product
after dispensing and discharging approximately 5 litres (approximately 3
minutes) from the water dispenser.
Clicking noises
The defrost control will click when the automatic defrost cycle begins
and ends. The thermostat control (or appliance control on some models)
will also click when cycling on and off.
• Normal Operation
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EN
Symptoms Reason & Solution
Rattling noises
Rattling noises may come from the flow of appliance, the water line on
the back of the unit (for plumbed models only), or items stored on top of
or around the appliance.
• Normal Operation
Appliance is not resting evenly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Door
Alignment section.
Appliance with linear compressor was moved while operating.
• Normal operation. If the compressor does not stop rattling after 3 minutes,
turn the power to the appliance off and then on again.
Whooshing noises
Evaporator fan motor is circulating air through the fridge and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling noises
Appliance flowing through the cooling system
• Normal Operation
Popping noises
Contraction and expansion of the inside walls due to changes in
temperature.
• Normal Operation
Vibrating
If the side or back of the appliance is touching a cabinet or wall, some of
the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back do not make any
contact with any wall or cabinet.
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG SmartThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance using
the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move the
location of the router so that it is closer to the appliance.
Memo
