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15
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Sand, pet hair, lint, etc.
on load after washing.
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Add 2 Rinses to the selected cycle.
Load is tangling. Washer not loaded as recommended. See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin. See the “Cycle Guide” to match your load with the best
cycle.
Load items in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Not cleaning or
removing stains.
Added more water to washer. Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move. It is normal
for the wash load to be not completely covered in water. Added
water lifts the laundry off the washplate, resulting in less effective
cleaning.
Washer not loaded as recommended. Washer is less efcient at cleaning when tightly packed.
Load items in loose heaps evenly around the washplate.
Add only 1 or 2 additional items after washer has started.
Adding detergent on top of load. Add detergent, Oxi products and color-safe bleach to the bottom
of the basket before adding the items.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide”
to match your load with the best cycle and fabric type.
Not using dispenser. Use dispenser for chlorine bleach and dispenser for fabric
softener to avoid staining.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Not selecting 1 Rinse with Softener
or 2 Rinses with Softener.
Always select 1 Rinse with Softener or 2 Rinses with Softener
when using fabric softener. Cycles that use spray rinsing will
add additional water for proper fabric softener dispensing when
selected.
Incorrect dispenser
operation.
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser.
First try the solutions suggested here or visit our website at www.whirlpool.com.tw.
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