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12
Vibration or Off-Balance
First try the solutions suggested here or visit our website at www.maytag.com/product_help -
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor and washer
must be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around washplate. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky/Sheets cycle for oversized, non-absorbent items such as
comforters or poly-filled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
Noises - For normal operating sounds, goto www.maytag.com/product_help
It is normal to hear metal items on clothing such as snaps, buckles,
or zippers touch against the basket.
Objects could get caught
in washer drain system.
Clicking or metallic
noises.
Gurgling or humming. It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the Drain & Spin cycles.
Washer may be draining water.
TROUBLESHOOTING
Check the following for
proper installation or see
“Using Your Washer”
section.
Washer may not be level.
Washer not level. Water may splash off basket if washer is not level.
Check that load is not unbalanced or tightly packed.
Fill hoses not attached tightly. Tighten fill-hose connection.
Make sure all four fill-hose flat washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drain-
pipe or laundry tub.
Check household plumbing for leaks or
clogged sink or drain.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Fill hose washers.
Water Leaks
Check the following for
proper installation:
Do not place tape over drain opening.
Unbalanced loading can cause basket to be out of alignment and
cause water to splash off tub. See “Using Your Washer” for loading
instructions.
Washer not loaded as
recommended.
Not enough water
in washer.
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See “What’s
New under the Lid.”
IMPORTANT: Do not add more water to washer.
Washer not performing as expected
Humming. You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Load sensing may be occurring.
Whirring. You may hear the whirring sound of the basket decelerating. This is
normal.
Basket deceleration may be
occurring.
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