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WARRANTY VALID ONLY IN COUNTRY OF PRODUCT PURCHASE
Pioneer Electronics (USA) Inc. (PUSA), and Pioneer Electronics Of Canada, Inc. (POC), warrant that products distributed by PUSA in the U.S.A., and by POC
in Canada that fail to function properly under normal use due to a manufacturing defect when installed and operated according to the owner’s manual enclosed
with the unit will be repaired or replaced with a unit of comparable value, at the option of PUSA or POC, without charge to you for parts or actual repair work.
Parts supplied under this warranty may be new or rebuilt at the option of PUSA or POC.
Shorter limited warranty periods apply to some models. Please refer to the limited warranty document enclosed with the product for a denitive statement of
the warranty period. The warranty period for retail customers who rent the product commences upon the date product is rst put into use (a) during the rental
period or (b) retail sale, whichever occurs rst.
PUSA and POC have appointed a number of Authorized Service Companies throughout the U.S.A. and Canada should your product require service. To receive
warranty service you need to present your sales receipt or, if rented, your rental contract showing place and date of original owner’s transaction. If shipping
the unit you will need to package it carefully and send it, transportation prepaid by a traceable, insured method, to an Authorized Service Company. Package
the product using adequate padding material to prevent damage in transit. The original container is ideal for this purpose. Include your name, address and
telephone number where you can be reached during business hours.
On all complaints and concerns in the U.S.A. call Customer Support at 1-800-421-1404, or, in Canada, call Customer Satisfaction at 1-877-283-5901.
For hook-up and operation of your unit or to locate an
Authorized Service Company, please call or write:
PIONEER ELECTRONICS (USA), INC.
P.O. BOX 1760, LONG BEACH, CALIFORNIA 90801
1-800-421-1404 • http://www.pioneerelectronics.com
For additional information on this warranty,
please call or write:
PIONEER ELECTRONICS OF CANADA, INC.
300 ALLSTATE PARKWAY, MARKHAM, ON L3R 0P2
(905) 479-4411 • 1-877-283-5901 • http://www.pioneerelectronics.ca
- Following our response to any initial request to Customer Support, should a dispute arise between you and Pioneer, Pioneer makes available
its Complaint Resolution Program to resolve the dispute. The Complaint Resolution Program is available to you without charge. You are required to use the
Complaint Resolution Program before you exercise any rights under, or seek any remedies, created by Title I of the Magnuson-Moss Warranty-Federal Trade
Commission Improvement Act, 15 U.S.C. 2301 et seq. To use the Complaint Resolution Program call 1-800-421-1404 and explain to the customer service
representative the problem you are experiencing, steps you have taken to have the product repaired during the warranty period and the name of the authorized
Distributor/Dealer from whom the Pioneer product was purchased. After the complaint has been explained to the representative, a resolution number will be
issued. Within 40 days of receiving your complaint, Pioneer will investigate the dispute and will either: (1) respond to your complaint in writing informing you what
action Pioneer will take, and in what time period, to resolve the dispute; or (2) respond to your complaint in writing informing you why it will not take any action.
- Call the Customer Satisfaction Manager at (905) 946-7446 to discuss your complaint and to obtain a prompt resolution.
RECORD THE PLACE AND DATE OF PURCHASE FOR FUTURE REFERENCE
Model No. ____________________________________________ Serial No. ________________________________________ Purchase Date _______________________
Purchased From _______________________________________________________________________________________________________________________________
KEEP THIS INFORMATION AND YOUR SALES RECEIPT IN A SAFE PLACE
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