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9TROUBLESHOOTING
TROUBLESHOOTING
PROBLEM SOLUTION
Freezer is not
operating
Check that the cord is plugged into the outlet properly and that the outlet is switched “on”.
Check with another appliance or lamp to see if the outlet has electrical supply.
Try adjusting the temperature control to a slightly “colder” position.
If there are odours
inside the freezer
The interior may need cleaning.
Some foods produce odours and should be covered.
Some containers and wrapping can cause odours.
Ask yourself if the odour started about the same time you started storing something unusual.
The lid will not
close
Check the storage level of frozen food.
Temperature on the
outside and rear
side of the freezer
is hot/warm
In normal operation, the freezer transfers heat from inside to outside of the cabinet. It is
normal for the side and rear of the freezer to feel warm/hot while operating. This will be more
noticeable during start up and hot ambient conditions.
Power failure (due
to the failure of
external power
supply)
Do not open the lid. Frozen food should not be affected if the failure lasts for less than 20
hours. If the power is unavailable for longer, then the food should be removed and eaten
immediately or discarded.
The lid is difficult
to open
If you find that the lid of the chest freezer is difficult to open just after you have closed it, don’t
worry. This is due to the pressure difference which will equalize and allow the lid to be opened
normally after a few minutes.
What to do before calling for service
Here are some easy checks you can make yourself before you call for service. You may easily locate the problem and
save yourself the inconvenience, time, and money of a service call.
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