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11
Before You Call
CONCERN POTENTIAL CAUSE COMMON SOLUTION
SOUND AND NOISE
Louder sound levels
whenever freezer is on.
• Modern freezers have
increased storage
capacity and more
stable temperatures.
They require a high
eciency compressor.
• This is normal. When the surrounding noise
level is low, you might hear the compressor
running while it cools the interior.
Longer sound levels
when compressor
comes on.
• Freezer operates
at higher pressures
during the start of the
ON cycle.
• This is normal. Sound will level o or
disappear as freezer continues to run.
Popping or cracking
sound when compres-
sor comes on.
• Metal parts undergo
expansion and
contraction, as in hot
water pipes.
• This is normal. Sound will level o or
disappear as freezer continues to run.
Bubbling or
gurgling sound, like
water boiling.
• Refrigerant (used
to cool freezer) is
circulating throughout
the system.
• This is normal.
Vibrating or
rattling noise.
• Freezer is not level. It
rocks on the oor when
it is moved slightly.
• Floor is uneven or
weak. Freezer rocks
on oor when it is
moved slightly.
• Freezer is touching
the wall.
• Level the unit. Refer to “Leveling” in the First
Steps section.
• Ensure oor can adequately support freezer.
• Move freezer slightly. Refer to “Leveling” in the
First Steps section after moving if necessary.
WATER/MOISTURE/FROST INSIDE FREEZER
Moisture forms on
inside of freezer.
• Weather is hot
and humid.
• Lid may not be
seating properly.
• Lid is opened too
often or too long.
• The rate of frost buildup and internal
sweating increases. This is normal.
• See LID PROBLEMS in Before You Call Section.
• Open lid less often.
ODOR IN FREEZER
Odors in freezer • Interior needs to
be cleaned.
• Foods with strong odors
are in the freezer.
• Clean interior with sponge, warm water, and
baking soda.
• Cover the food tightly.
LID PROBLEMS
Lid will not close. • Freezer is not level.
It rocks on the oor
when it is moved
slightly.
• Floor is uneven or
weak. Freezer rocks
on the oor when it is
moved slightly.
• This condition can force the cabinet out
of square and misalign the lid. Refer to
“Leveling” in the First Steps section.
• Level the freezer by using leveling legs or
brace oor supporting the freezer.
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