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8
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual or visit www.whirlpool.com/product_help for recommendations that may help you avoid a service
call. In Canada, visit http://www.whirool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will
operate
Check the following:
■ Make sure the power supply cord is plugged into a grounded 3 prong outlet.
■ Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■ Make sure the cooktop is properly connected to the gas supply. Contact a service technician or refer to
the installation instructions.
Burners will not
operate
If this is the first time the cooktop is being used, turn on any one of the burner knobs to release air from the
gas lines. Be sure the control knob is pushed in before turning to a setting.
A burner port (hole) may be clogged or the igniter may need cleaning. Refer to “Cleaning the Burner: Tips”
in the “Key
Usage Tips” section.
Check that the burner base and caps are positioned correctly. Refer to “Placement of Burner Heads and
Caps” in the “Key Usage Tips” section.
Burner flames are
uneven, yellow and/or
noisy
Compare the flame to the illustrations below. If the flames
look like A, call or service. Normal flames look like B or C.
If Propane gas is being used, the cooktop may have
been converted improperly. Contact a service technician
or refer to the “Assistance or Service” section in the Use
and Care Guide.
A burner port (hole) may be clogged. Refer to “Cleaning the Burner: Tips” in the “Key Usage Tips” section.
Check that the burner caps are positioned correctly. Refer to “Placement of Burner Heads and Caps” in the
“Key Usage Tips” section.
When a knob is
pushed, all
burners spark
Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed in and
turned to the position.
Burner is making a
popping noise
If the burner is wet or dirty, clean and/or let the burner dry.
.
Yellow Flames
Call for Service
Yellow Tips on
Outer Cones
Normal for
Propane Gas
Soft Blue
Flames
Normal for
Natural Gas
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