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Problem Possible solution
The appliance does not fill
with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too low. For
this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• Make sure that the inlet hose has no kinks, damages or bends.
• Make sure that the connection of the water inlet hose is correct.
• Make sure that the filter of the inlet hose and the filter of the valve
are not clogged. Refer to 'Care and cleaning'.
The appliance fills with wa-
ter and drains immediately
• Make sure that the drain hose is in the correct position. The hose
may be positioned too low. Refer to "Installation instruction".
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the drain filter is not clogged. Clean the filter, if nec-
essary. Refer to "Care and cleaning".
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without drain
phase.
• Set the drain programme if you set an option which ends with water
in the tub.
The spin phase does not
operate or the washing cy-
cle lasts longer than usual.
• Set the spin programme.
• Make sure that the drain filter is not clogged. Clean the filter, if nec-
essary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
There is water on the floor.
• Make sure that the couplings of the water hoses are tight and there
is not water leakages.
• Make sure that the water inlet hose and the drain hose have no
damages.
• Make sure you use the correct detergent and the correct quantity of
it.
You cannot open the appli-
ance door.
• Make sure that a washing programme that ends with water in tub,
has been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance. Contact
the Authorised Service Centre.
If you need to open the door, please read carefully "Emergency
door opening".
The appliance makes an
unusual noise and vibrates.
• Make sure the levelling of the appliance is correct. Refer to "Instal-
lation instruction".
• Make sure that the packaging and/or the transit bolts are removed.
Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
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