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1-877-646-5288
Troubleshooting Guide
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Sediment in my coffee.
If there is sediment at the bottom of the brewed coffee, this may be due to using finely ground
coffee in the Premium permanent filter.
To reduce the amount of sediment in the brewed coffee use a slightly coarser grind or use a paper
filter.
Grounds in my coffee.
If there are grounds in your coffee, check to make sure the brew basket did not overflow.
If there are too many grounds in the brew basket, or you are using a fine ground coffee, the
grounds will flow into an overflow channel designed to make sure overflow is captured in the brew
vessel. For best results use medium ground coffee in the recommended measurements.
Brew basket dripping
after brew.
Check to see if the Drip Stop is set to the closed, no-drip position.
Paper filter falling
over.
The Ninja Coffee Bar
®
is designed to take a #2 cone filter. Be sure you are using this size and shape
for best results.
Be sure the paper filter is firmly pressed into the brew basket.
Wet the corners of the filter for best results.
If problem persists, try using the Premium permanent filter.
Coffee is not hot
enough.
To keep your coffee hotter longer, pre-heat your mug by rinsing it with hot water from the tap.
If using a microwave safe mug with cream or milk, try pre-heating the cream or milk in the
microwave for 30 seconds.
Over Ice Brew is not
cold.
The Over Ice Brew is designed to brew hot coffee over ice to lock in the flavor for rich, smooth iced
coffee. Make sure your cup or travel mug is filled all the way to the top with ice cubes.
Weak coffee.
If the coffee tastes weak, try adding more coffee grounds into the brew basket for the next brew
cycle.
If the coffee is still weak after adding more coffee grounds, try Rich Brew to make a stronger, more
concentrated cup.
Coffee too strong.
Try using a coarser grind.
If the coffee is still too strong, try using less coffee grounds.
Brew will not start.
Make sure Power Save button light is illuminated. Check to make sure the brewer is plugged in and
water is in the water reservoir.
If the Drip Stop is in the open position, check that the brew basket is pushed all the way into the
brewer. If you hear 5 beeps, check that the Drip Stop is in the open position.
NOTE: The brew will begin, stop, and be quiet for a short period of time before it begins again. This
process is used to evenly saturate your coffee grounds.
Brew cycle is too slow.
A single-cup brew will take approximately 4 minutes.
If the brew cycle is taking longer than normal, run the Clean Cycle with the descaling solution.
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