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Before
Requesting
Service
Troubleshooting
Before
calling
for
service,
check
this
list.
?
The
drive
doesn't
have
power.
?
Is
the
power
supply
cable
from
the
host
computer
plugged
in?
?
Is
the
Power
Connector
to
the
drive
securely
attached?
?
The
system
doesn't
start.
?
Are
the
Primary
and
Secondary
connections
and
the
Master
and
Slave
settings
correct?
?
Is
the
total
length
of
the
IDE
cable
18
inches
or
less?
?
Is
each
connector
completely
attached?
Movement
of
the
PC
may
loosen
connections.
?
Cannot
Read
or
Write
Discs.
?
Is
the
condition
of
everything
else
in
the
system
(CPU,
hard
disc,
and
others)
as
it
should
be?
(See
system
environment,
page
4.)
?
Does
the
CD-R
or
CD-RW
disc
have
dirt
or
scratches?
?
Did
a screen
saver
or
other
application
operate
while
writing
to
the
disc?
?
Is
there
enough
free
space
on
the
CD-R/RW
disc?
?
Does
writing
fail
even
using
the
simulation
test?
?
Is
the
disc
loaded
in
the
drive
with
the
read/write
surface
facing
the
right
direction?
(label
up)
?
Is
the
drive
installed
in
the
correct
orientation?
?
Was
the
drive
or
disc
moved
from
a
low
temperature
environment
to
a
high
temperature
environment?
(There
is
a
possibility
of
condensation
on
the
lens
in
the
drive
or
on
the
surface
of
the
disc.)
When
you
call
for
service,
be
prepared
to
give
as
much
information
as
possible
of
your
system,
environment,
and
the
specific
problem.
(What
happened?
When?
How
long?
What
was
going
on?
Were
there
any
error
messages
displayed?
etc.)
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