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Phone issues
Issue Possible
Cause(s)
Possible Solution(s)
During a call, I
can hear the
other person but
they cannot hear
me.
Possible phone
malfunction.
Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC is not able
to download my
phonebook.
This is a phone
dependent
feature, OR
Possible phone
malfunction.
Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
Use the “SYNCmyphone” feature
available on the website.
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.
Limitations on
your phone’s
capability.
Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or special
ring tones associated with the
missing contact.
362 SYNC姞
2013 Police (pol)
Owners Guide gf, 1st Printing
USA (fus)
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