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25
FAQs
Problem Possible Cause Solution
Washing
machine is not
starting
Door is not
closed properly
Restart after the door is closed, check if the
clothes are stuck
Door can’t be
opened
Washer’s
safety protection
is active
Disconnect the power and restart
the appliance
Water Leakage
The connection
between inlet
pipe or outlet
hose is not tight
check and fasten water pipes.
Clean up outlet hose.
Detergent
residues are in
the dispenser
detergent might
be dampened
Clean and wipe the detergent dispenser
Indicator or
display isn’t
working
Disconnect the
power, PC
board or harness
may have a
connection
problem.
Check if the power is on and the power plug
is connected correctly.
Abnormal
Noise
Check if the Transport bolts at the back of
the appliance have been removed.
Check it’s installed on a level and solid floor.
Display LED Description Possible Cause Solution
Door lock
problem
Door is not closed
properly.
Restart after the door
is closed.
Water injecting
problem while
washing
• Tap is not
opened or
water flows
too slowly.
• Inlet valve
filter is
blocked.
• Inlet pipe is
twisted.
• If water is not
supplied
• Open the tap
or wait until the
water supply
becomes normal.
• Check inlet valve
filter
• Straighten the
water pipe
• Check the other
taps in the room.
Drain problem
while washing
• Outlet hose
is blocked or
twisted
• Drain pump is
blocked
• Wash and
straighten outlet
hose.
• Wash drain pump
filter
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