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Anomalies Possible causes / Solution
The machine does not switch on.
The appliance is not plugged into the socket fully, or not enough to make contact.
There is no power to the socket, or the fuse has blown in the mains plug.
The wash cycle does not start.
The door is not closed properly.
The ON/OFF button has not been pressed.
The START/PAUSE button has not been pressed.
The water tap has not been turned on to allow water to ow into the machine.
A delayed start has been set.
The washing machine does not ll with water
(“NO WATER, turn tap on” appears on the
display).
The water inlet hose is kinked.
The water inlet hose is not connected to the water supply.
The water pressure is too low.
The water tap has not been turned on to allow water to ow into the machine.
There is no water supply to the house.
The inlet valve lter is blocked.
The START/PAUSE button has not been pressed.
The machine continuously lls with water and
continually drains away or Water left in the
drum or Stuck on wash.
The top of the drain hose is too low - It must be tted at a height between 65 and 100 cm from the oor.
The drain hose is connected incorrectly to the sink trap allowing water to run into the machine, the drain hose must be
positioned higher than the bottom of the sink to prevent water owing down the drain hose.
The end of the drain hose has been pushed too far down the standpipe, the ‘U’ bracket should be tted 100 mm from the end
of the drain hose.
The machine does not drain or spin - (error
lights ashing).
The Pump lter is blocked.
The drain hose is kinked.
New Installation - The blanking cap or spigot has not been removed if connected under a sink.
The drain hose or sink trap is blocked.
The machine does spin.
The ‘Spin’ Speed is set to “--”.
The machine does not heat or poor wash results.
The ‘Temperature’ is set to “--”.
The programme takes too long.
Programme times will vary due to water pressure, the incoming water temperature and if the wash load goes out of balance.
This will increase the programme times accordingly.
The Display sticks at one ‘time to end’ for more
than 1 Minute or the Display changes the
estimated ‘Time to End’ during the programme.
The display time is for guidance only - it is not a precise time to nish and may vary.
The washing machine vibrates a lot during the
spin cycle.
The feet have not been adjusted, enabling the machine to rock.
New Installation - Either the Transit Bolts including the plastic spacers, or the Polystyrene Packaging have not been removed
when installing the machine.
The machine is trapped between cabinets and/or walls.
The load is in a slight out of balance condition and machine is spinning, but at a lower speed.
The machine is noisy. There will always be some motor, pump and drum noise during spin.
The machine leaks from the
dispenser.
The dispenser drawer is blocked with detergent and requires cleaning.
The water pressure is too high and requires turning down - turn down the tap on the water supply pipe slightly and try again.
The machine is tilting forwards - It must be level when in its nal position.
The “Options” and START/PAUSE indicator
lights ash rapidly and the display visualises an
error code (e.g.: F-01, F-...).
Switch o the machine and unplug it, wait for approximately 1 minute and then switch back on again. If the problem persists
contact Technical Assistance Centre.
The machine smells. The machine requires a service wash. Run a auto clean wash cycle with detergent and no laundry.
The water level is too low when the machine is
washing.
The water level is correct if it can be seen at the bottom of the door.
There is too much foam.
The detergent is not suitable for machine washing (it should display the text
‘for washing machines’ or ‘hand and machine wash’ or the like).
General.
Your washing machine contains sensors that monitor progress during the wash cycle (eg: Water Levels, Temperatures, Out of Balance
loads, Wash time/progress). Normally, if your machine successfully completes the cycle, there is unlikely to be anything wrong!
The washer-dryer does not dry.
The appliance is not plugged into the socket, or not enough to make contact.
There has been a power failure.
The appliance door is not shut properly.
A Delay Timer has been set.
DRYING is in the OFF position.
TROUBLESHOOTING
Your machine could occasionally fail to work. Before contacting the Technical Assistance Service, make sure that the problem cannot be easily solved
using the following list.
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