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OPERATION Possible Causes What To Do
Washer won’t operate Washer is unplugged • Make sure cord is plugged securely into a working outlet.
Water supply is turned off • Turn both hot and cold faucets fully on.
Controls are not set properly • Check controls.
/LGLVRSHQ³VDIHW\IHDWXUH • Close lid and press Start.
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or
tripped/blown reset breaker. Washer should have a separate outlet.
Electronics need to be reset • Unplug washer, wait 2 minutes, plug back in and press Start.
Start was not pressed • Press Start.
Lid magnet missing • Call for service.
Bulk detergent tank is on but empty • Turn off bulk detergent tank or fill bulk detergent tank with more detergent.
Bulk softener tank is on but empty • Turn off bulk softener tank or fill bulk softener tank with more softener.
Dispenser not dispensing
Laundry detergent packet • Laundry detergent packets should not be used in the dispensers.
properly placed in dispenser They should only be added directly to the wash basket following the
manufacturer’s directions.
Unexplained time and/or Changing options • This is normal. Several options will change other options to
settings changes maximize washer performance. Detergent Cup Amount changes
are not saved.
Movement inside machine Shifting mechanism is • When the machine is manually turned off, the shifter will
when shut off disengaging the motor disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
Basket seems loose Basket moves or rotates freely • Washer basket does not have a traditional brake. Washer basket will
move freely. This is normal.
PERFORMANCE Possible Causes What To Do
Clothes too wet Incorrect cycle selected. • Make sure the cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
Blinking Spin light or Spin Out of balance condition • Allow cycle to continue and finish.
light on at end of cycle has been detected If load is wet at the end of the cycle, even out load and run a
Drain
& Spin cycle.
Colored spots Incorrect use of fabric • Check fabric softener package for instructions and follow
softener directions for using dispenser.
• Make sure you have selected the Fabric Softener option.
• Pretreat stain and rewash using Quick Rinse or Speedwash cycle
before drying.
Dye transfer • Sort whites or lightly colored items from dark colors.
Grayed or yellowed Detergent amount • Be sure to follow detergent manufacturer’s directions.
clothes
Hard water • Use a water conditioner like or install a water softener.
Water is not hot enough • Make sure water heater is delivering water at
120°F–140°F (48°C–60°C).
Washer is overloaded • Loosely load clothes no higher than the top row of holes in the
washer basket. For best results, load items around the outside
of the basket.
Dye transfer • Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on Clothes are air or line dried • If you do not dry your clothes with a clothes dryer, your
clothes clothes may retain more lint.
Incorrect sorting • Separate lint producers from lint collectors.
Washing too long • Wash small loads for a shorter time than larger loads.
Detergent not dissolving
• Rewash using Quick Rinse or Speedwash cycle with Extra Rinse option.
• Try a liquid detergent.
• Use warmer water temperature.
Overloading • Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
Incorrect use of fabric • Check fabric softener package for instructions
softener and follow directions for using dispenser.
• Make sure you have selected the Deep Rinse option.
15
GEAppliances.com
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