User Manual Samsung RF28R7201SG/AA Refrigerator

Samsung RF28R7201SG/AA Refrigerator - Use Manual - Use Guide PDF.
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• Owner's manual - (English)

Table of contents

• Safety information
• Installation
• Installation
• Step-by-step installation
• Installation
• Operations
• Troubleshooting

Safety information

Critical installation warnings

WARNING

• Do not install the refrigerator in a damp location or place where it may come in contact with water.

- Deteriorated insulation on electrical parts may cause an electric shock or fire.

• Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances.

• Do not plug several appliances and the refrigerator into the same multiple power strip. The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the voltage listed on the refrigerator’s rating plate.

- This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard.

• If the wall socket is loose, do not insert the power plug.

- There is a risk of electric shock or fire.

• Do not use a power cord that has cracks or abrasion damage along its length or at either end.

• Do not bend the power cord excessively or place heavy objects on it.

• Do not pull or excessively bend the power cord.

• Do not twist or tie the power cord.

• Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.

• When moving the refrigerator, be careful not to roll over or damage the power cord. - This may result in an electric shock or fire.

• Never unplug your refrigerator by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.

- Damage to the cord may cause a short-circuit, fire, and/or electric shock.

• Do not install this appliance near a heater or flammable material.

• Do not install this appliance in a location where gas may leak.

- This may result in an electric shock or fire.

• This refrigerator must be properly located and installed in accordance with the instructions in this manual before you use it.

• Connect the power plug in the proper position with the cord hanging down. - If you connect the power plug upside down, the wire can get cut off and cause a fire or electric shock.

• Make sure that the power plug is not crushed or damaged by the back of the refrigerator.

Cleaning cautions

CAUTION

• Do not spray water directly on the inside or outside of the refrigerator.

- There is a risk of fire or electric shock.

• Do not use a hair dryer to dry the inside of the refrigerator.

• Do not place a lighted candle in the refrigerator to remove bad odors.

- This may result in an electric shock or fire.

• Do not spray cleaning products directly on the display.

- Printed letters on the display may come off.

• If any foreign substance such as water has entered the appliance, unplug the power plug and contact your nearest Samsung service center.

- Failing to do so may result in an electric shock or fire.

• Use a clean, dry cloth to remove any foreign matter or dust from the power plug blades. Do not use a wet or damp cloth when cleaning the plug.

- Otherwise, there is a risk of fire or electric shock.

• Do not clean the appliance by spraying water directly onto it.

• Do not use benzene, thinner, or Clorox (bleach) to clean the refrigerator.

- They may damage the surface of the appliance and may cause a fire.

• Never put fingers or any objects into the dispenser outlet.

- This can cause a personal injury or material damage.

• Before cleaning or performing maintenance, unplug the appliance from the wall socket.

- Failing to do so may result in an electric shock or fire.

• Use a clean sponge or soft cloth and a mild detergent in warm water to clean the refrigerator.

Installation

Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it.

WARNING

• Use the refrigerator only for its intended purpose as described in this manual.

• Any servicing must be performed by a qualified technician.

• Dispose of the product packaging material in compliance with the local regulations.

• To prevent electric shock, unplug the power plug before servicing or replacing parts.

Refrigerator at a glance

The actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual, depending on the model and the country

Type A

Type B

01 Auto Ice Maker

02 1-Step Foldable Shelf

03 Autofill Pitcher *

04 Main panel

05 Cool Select Zone

06 Freezer

07 Door bins

08 2-Step Foldable Shelf

09 Water filter

10 Ice Maker *

11 Ice bucket *

* applicable models only

Installation

NOTE

• For energy efficiency, keep all shelves, drawers, and baskets in their original positions.

• When closing the door, make sure the vertical hinged section is in the correct position to avoid scratching the other door.

• If the vertical hinged section is reversed, put it back into the correct position, and then close the door.

• Moisture may form at times on the vertical hinged section.

• If you close a door forcefully, the other door may open.

• When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons.

• If the internal or external LED lamp is out of order, contact a local Samsung service center.

• If the door is left open for too long, the top internal LED will blink. This is normal.

Step-by-step installation

Select a site

Select a site that:

• Has a solid, level surface without carpeting or flooring that may obstruct ventilation

• Is away from direct sunlight

• Has adequate room for opening and closing the door

• Is away from any heat sources

• Provides room for maintenance and servicing

• Has a temperature range between 50 °F (10 °C) and 109 °F (43 °C)

CAUTION

• If your refrigerator is equipped with an ice maker, provide extra space at the rear of the refrigerator for the water line connection.

• When you install the refrigerator next to a fixed wall, you must provide a minimum clearance of 3 3/4" (95 mm) from the wall to allow the door to swing open.

NOTE

To facilitate moving your refrigerator to its final location, be sure to measure the width and height of doorways, thresholds, ceilings, stairways, and anything else that needs to be taken into consideration to ensure you can move your refrigerator safely. The following diagram illustrates the exact height and depth (factory specifications) of your refrigerator.

Installation

Clearance

See the following figures and tables for space requirements for installation.

NOTE

The measurements in the table above may differ slightly from the actual measurements, depending on the measuring and rounding method.

Flooring

If the refrigerator cannot pass through the entrance due to its size, see STEP 3 Door removal for entrance.

NOTE

To prevent floor damage, make sure the front leveling legs are in the upright position.

• The surface you install the refrigerator on must support a fully loaded refrigerator.

• To protect the floor, put a large piece of cardboard along the path to the refrigerator's final installation location.

• Once the refrigerator is in its final position, do not move it unless necessary to protect the floor. If you have to move the refrigerator, place thick paper or cloth such as old carpets along the path of movement.

Door removal for entrance

If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors. If you do not need to remove the doors, go to page 29 to continue the installation procedure.

WARNING

Unplug the power cord of the refrigerator before removing the doors

Tools required (not provided)

Detach the fridge doors

Left door

1. With the doors closed, use a Phillips head screwdriver to remove the screws (x3) in the top cover.

2. Disconnect the wires and the water tube from the left-side door. Do the following sequentially:

• Decouple the connector.

• While holding down one end of the water line coupler, disconnect the water tube.

CAUTION

Keep the water tube clips out of children’s reach.

3. Gently draw up the clamp. To prevent finger injuries, do not apply a sudden force to the clamp.

4. Pull the clamp to remove it.

NOTE

Be careful not to drop the clamp on the floor.

5. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge.

NOTE

Be careful not to drop the hinge on the floor

6. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury.

7. Lay the door down on a flat surface.

CAUTION

Please put the door down slowly to prevent scratches.

Right door

1. Disconnect the wire connectors (x2) on the right door. The position of the connectors differs with the model.

CAUTION

• Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, one of the doors may fall and cause physical injury.

• Make sure the refrigerator is off before disconnecting the connectors.

2. Gently draw up the clamp. To prevent finger injuries, do not apply a sudden force to the clamp.

3. Pull the clamp to remove it.

NOTE

Be careful not to drop the clamp on the floor.

4. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge.

NOTE

Be careful not to drop the hinge on the floor.

5. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury.

6. Lay the door down on a flat surface.

To reattach the fridge door

After you have moved the refrigerator to its final location, reattach the doors by following the removal instructions in reverse order.

01 Dispenser

02 Center of transparent coupler

03 Guidelines

CAUTION

To prevent water leaks from the dispenser, the water line must be fully connected. Make sure both tubes of the water line are inserted fully to the center of transparent coupler (A) or the guidelines (B).

To detach the freezer drawer

1. Lift up the front of the upper basket and pull to remove.

2. Then, pull up to remove the lower basket from the rail assembly.

3. Press down the hooks to unlock the rail assembly.

4. While holding the upper area of the freezer drawer front, slide the drawer out all the way to remove the freezer drawer from the rail assembly.

CAUTION

• Be careful not to scratch or dent the rail assembly.

• Make sure you mount the freezer baskets in the correct position. Otherwise, the door will not open or close properly, which causes frost to build up.

• Do not store too much food in the freezer drawer. This prevents the freezer drawer from closing properly, resulting in frost buildup.

To reattach the freezer drawer

Once the refrigerator is in or near its final location, re-attach the freezer drawer by following the directions in the reverse order of removal.

Leveling the refrigerator

CAUTION

• When installed, the refrigerator must be leveled on a flat, solid floor. Not leveling the refrigerator can cause damage to the refrigerator or physical injury.

• Leveling must be performed with the refrigerator empty. Make sure no food items are inside the refrigerator.

• For safety reasons, adjust the front a little higher than the rear.

Level the refrigerator using the special screws (levelers) on the front legs. Use a flat-head screwdriver to turn the levelers.

• To adjust the height of the left side: Insert a flat-head screwdriver into the leveler of the left side front leg. Turn the leveler clockwise to raise the left side or turn it counterclockwise to lower.

• To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. Turn the leveler clockwise to raise the right side or turn it counterclockwise to lower.

Adjust the door height and the door gap

Snap rings

The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm).

Connect the water dispenser line

A water dispenser with a filter is one of the helpful features on your new refrigerator. To help promote better health, the water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that.

The water line also connects to the ice maker. For the ice maker to operate properly, water pressure of 30 to 120 psi (206 to 827 kPa) is required. If the refrigerator is installed in an area with low water pressure (below 30 psi / 206 kPa), you can install a booster pump to compensate for the low pressure. After you have connected the water line, make sure the water storage tank inside the refrigerator is properly filled. To do this, press the water dispenser lever until water runs from the water outlet.

NOTE

• Water line installation kits are available at extra cost from your retailer. We recommend using a water line installation kit that contains copper tubing and a 1/4" (6 mm) compression nut.

1. Shut off the main water source.

2. Insert the pipe clamp (B) and the shutoff valve (C) into the cold water line (A). A B

3. Connect the water line installation kit (A) to the shutoff valve (B).

Connect the water supply line to the refrigerator

There are several items you must purchase to complete this connection. You may find these items sold as a kit at your local hardware store.

A. Refrigerator

B. Household water supply line

C. Water Line: must be kept straight.

01 Compression Nut (1/4") (Assembled)

02 Ferrule (Not supplied)

03 Copper tubing (Not supplied)

04 Plastic Tubing (Assembled)

05 Compression Fitting (Assembled)

06 Molded end (Bulb)

07 Compression nut (B) (1/4") (Not supplied) 08 Plastic Tubing (A) (Not supplied)

NOTE

If you have to relocate the refrigerator after connecting the water line (C), make sure the joined section of the water line is straight.

Initial settings

By completing the following steps, the refrigerator should be fully functioning.

1. Plug the power cord into the wall socket to turn the refrigerator on.

2. Open the door, and check if the interior light lights up.

3. Set the temperature to the coldest setting, and wait for about an hour. Then, the freezer will be slightly chilled, and the motor should be running smoothly.

4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready for use.

Final check

When installation is complete, confirm that:

• The refrigerator is plugged into an electrical outlet and grounded properly.

• The refrigerator is installed on a flat, level surface with a reasonable clearance from walls and cabinets.

• The refrigerator is level and is sitting firmly on the floor.

• The door opens and closes freely, and the interior light turns on automatically when you open the door.

Operations

Main panel

01 Fridge / Autofill Pitcher *

02 Cool Select Zone / °F  °C

03 Freezer / Peak Demand Off

04 Ice Maker / Filter Reset *

05 Water/Ice / Dispenser Lock

06 Network connection

07 Door Alarm / Control Lock

08 Sabbath Mode

* applicable models only

NOTE

• When you change the temperature on the panel, the panel displays the actual temperature inside the refrigerator until the temperature matches the temperature you set. Then, the panel displays the new set temperature. Note that it will take time for the refrigerator to reach the new temperature. This is normal. During this time, you do not need to set the temperature again.

• To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.

• The temperature in the refrigerator may rise if you open the door frequently or put a large amount of food into the refrigerator. If this happens, the temperature display blinks until the refrigerator returns to the specified temperature settings.

• If a communication error occurs between the temperature display and the main controller, this blinking continues for an extended time. Contact a local Samsung service center for technical assistance.

• The display of the main panel turns on only if the door is opened and turns off if the door is closed.

• If you set Control Lock on the main panel, the main panel locks automatically 1 minute after inactivity.

• Bixby is a Samsung’s intelligence platform, and you can control the product with your voice. To use the voice command feature, you must connect the product with the SmartThings app on your phone. For products that do not recognize voice directly from the product, you can use the Bixby on your smartphone to control some of the functions of your product after connecting to the app.

Sabbath Mode

The Sabbath mode stays active for 85 hours once it is activated. After that, it will be deactivated automatically.

• To activate Sabbath Mode, press and hold Door Alarm and Water/Ice simultaneously for 5 seconds. When the refrigerator is in Sabbath mode, the buttons, the display, and the internal lights do not function. The refrigerator and freezer, however, continue to cool.

• To deactivate Sabbath Mode, press and hold Door Alarm and Water/Ice simultaneously again for 5 seconds.

NOTE

• If the refrigerator powers off and restarts (for example, if there is a power failure), the Sabbath mode remains active. To end Sabbath Mode, you must deactivate it as described above.

• Controls must be unlocked before activating Sabbath mode.

Cooling Off

Cooling Off mode (also called Shop mode) is designed for use by retailers when they are displaying refrigerators on a retail floor.

In Cooling Off mode, the refrigerator’s fan motor and lights operate normally, but the compressors do not run so neither the refrigerator nor the freezer become cold. To enter or exit the Cooling Off mode, press and hold Fridge and Cool Select Zone simultaneously for 6 seconds. Then, when the display blinks, press Door Alarm. When the Cooling Off mode is on, the refrigerator chime sounds, and the refrigerator shows “0” on the fridge temperature display and “FF” on the freezer temperature display.

Activating and deactivating Peak Demand Off (Override mode)

1. Press and hold Freezer for 3 seconds.

2. A buzzer sounds and ‘Or’ and ‘on’ is displayed in the freezer and fridge temperature displays for 5 seconds. Then the Peak Demand Off (Override mode) icon ( ) turns on.

3. If the refrigerator receives a SMART GRID (Demand Response) signal from the utility company, ’Or’ is displayed in the freezer temperature display.

4. To deactivate Peak Demand Off (Override mode), press and hold Freezer for 3 seconds.

5. A buzzer sounds and ‘Or’ and ‘oF’ is displayed in the freezer and fridge temperature displays for 5 seconds. Then the Peak Demand Off (Override mode) icon ( ) turns off.

NOTE

• Alternatively, you can activate or deactivate Peak Demand Off (Override mode) using the SmartThings app and the Energy Management function. See the next page

Using the Energy Management Function

The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience.

NOTE

• To use the Energy Management refrigerator functions, you have to install the corresponding app first.

1. Operational Status

- You can check the DR and Peak Demand Off (Override mode) status.

2. Energy Consumption Reporting

- Shows the accumulated power consumption. Power consumption data is updated every 10 minutes

NOTE

The energy consumption report may differ from the power consumption specifications of the product depending on the operating environment and the stored food.

3. Delay Defrost Capability

- The Delay Defrost Capability function saves energy by delaying the defrost operation to a time specified by the user. You can configure the time. and this function will save energy during the specified period in a 24 hour cycle. If the time is not set, the function works with the default time settings. The default time settings are below:

- 6 am to 10 am: 1st. November ~ 30th. April - 3 pm to 7 pm: 1st. May ~ 31th. October

Provision for Open Access to the Connected Product Requirements

1. SGIP Open Standards (Smart Energy Profile 2.0 - http://www.csep.org/)

- Energy Consumption Reporting - Demand Response

2. Samsung OPEN API

- Operational Status, User Settings & Messages

- ICE Maker Status: GET /icemaker/status/vs/0 - Door Open Alarm: GET /doors/vs/0

- DR Status: GET /drlc/vs/0

- Delay Defrost Capability

- Set Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=add

- Get Schedule of the Defrost Delay : GET /defrost/reservation/vs/0

- Delete Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=remove

- Defrost Delay On/OFF: POST /defrost/delay/vs/0

Troubleshooting

Before calling for service, review the symptoms and recommended solutions below. If none of the suggested solutions resolve your problem, please visit our website at www. samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits in which no defects were found.

Fridge/freezer does not operate. Fridge/freezer temperature is warm.

• Power cord is not plugged in properly.

• Properly plug in the power cord.

• Temperature control is not set correctly.

• Set the temperature lower.

• Refrigerator is located near a heat source or direct sunlight.

• Keep the refrigerator away from direct sunlight or a heat source.

• Not enough clearance between refrigerator and nearby walls or cabinets.

• Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator back and sides and any nearby walls or cabinets.

• Energy Saver mode is activated.

• Deactivate Energy Saver mode.

• The refrigerator is overloaded. Food is blocking the refrigerator vents.

• Do not overload the refrigerator. Do not allow food to block vents.

Fridge/freezer is over-cooling.

• Temperature control is not set correctly.

• Set the temperature higher.

Interior wall is hot.

• Refrigerator has heat-proof piping in the interior wall.

• To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.

Refrigerator has odors.

• Spoiled food.

• Clean the refrigerator and remove any spoiled food.

• Food with strong odors.

• Make sure strong smelling food is wrapped airtight.

Frost around the vents.

• Food is blocking the vents.

• Make sure no food blocks the refrigerator vents.

Frost on interior walls.

• Door is not closed properly.

• Make sure food does not block the door. Clean the door gasket.

Fruits or vegetables are frozen.

• • Fruits or vegetables are stored in the Cool Select Zone.
  • • Do not store most kinds of fruit or vegetables in the Cool Select Zone.

Condensation forms on the interior walls.

• If door is left open, moisture enters the refrigerator.

• Remove the moisture and do not leave a door open for extended periods of time.

• Food with high moisture content.

• Make sure food is wrapped airtight.

Water flow is weaker than normal.

• Water pressure is too low.

• Make sure the water pressure is between 30 to 120 psi (206 to 827 kPa).

Ice maker makes a buzzing sound.

• The ice maker function is activated, but the water supply to the refrigerator has not been connected.

• Press Ice Maker.

Ice maker does not make ice.

• Ice maker has just been installed.

• You must wait for 12 hours for the refrigerator to make ice.

• Freezer temperature is too high.

• Set the freezer temperature below 0 °F (-18 °C) or -4 °F (-20 °C) in warm ambient air.

• Dispenser panel Lock is activated.

• Deactivate dispenser panel Lock.

• Ice maker is off.

• Turn on the ice maker.

Do you hear abnormal sounds from the refrigerator?

Before calling for service, review the information below. If you still have questions about sounds your refrigerator is making, please call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits related to normal operating sounds in which no defects were found.

These sounds are normal.

• When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition. As the operation stabilizes, the sounds will decrease.

• While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, the fan sound will stop.

• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.

• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.

• As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.

• For ice maker models: When the water valve opens to fill the ice maker, you may hear a buzzing sound.

• Due to pressure equalizing when you open and close the refrigerator door, you may hear a whooshing sound.

Could not find “SmartThings” in the app market.

• The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).

The SmartThings app fails to operate.

• The SmartThings app is available for applicable models only.

• The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models.

The SmartThings app is installed but is not connected to my refrigerator.

• You must log into your Samsung account to use the app.

• Make sure that your router is operating normally.

• If you have not connected your refrigerator to the SmartThings App after the app was installed, you must make the connection using the device registration function of the app.

Could not log into the app.

• You must log into your Samsung account to use the app.

• If you don’t have a Samsung account, follow the app’s onscreen instructions to create one.

An error message appears when I try to register my refrigerator.

• Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again.

The SmartThings app is successfully connected to my refrigerator but does not run.

• Exit and restart the SmartThings app or disconnect and reconnect the router.

• Unplug the power cord of the refrigerator, and then plug it in again after 1 minute.

What Do I Need to use the Energy Management and Smart Grid functions?

To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following:

Devices

• A wireless access point (router)

• A Samsung Energy Management-supported refrigerator

• A smartphone

Registration

• Connect your refrigerator to your home Wi-Fi network.

• Register for the EMS service with your electric company. Your electric company must have an EMS (Energy Management System) supporting SEP (Smart Energy profile).

App

• Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps.

• Install and run the SmartThings app on your smartphone.

Why isn’t the Energy Management function working normally?

• Make sure that your home router is operating normally with proper Internet service and connection.

• Make sure that the refrigerator is connected to the AP (router).

Checkpoints

• Connect your smartphone to the router (AP, Access Point), and then check if you can browse the Internet on the smartphone.

Why isn’t the Delay Defrost Capability working normally?

• Make sure that your home router is operating normally with proper Internet service and connection.

See other models: SM-J260TZKATMK SM-G975UCWEXAA RF28R7351SG/AA HW-R450/ZA SM-G970UZBAXAA