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Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Customer Information 449
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 449
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 451
Customer Assistance for Text
Telephone (TTY) Users . . . . . 452
Online Owner Center . . . . . . . . . 452
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 453
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 453
Scheduling Service
Appointments . . . . . . . . . . . . . . . 455
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 455
Collision Damage Repair . . . . . 456
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 458
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 459
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 460
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 460
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 460
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 461
Event Data Recorders . . . . . . . . 461
OnStar . . . . . . . . . . . . . . . . . . . . . . . 462
Infotainment System . . . . . . . . . . 462
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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