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19
09/11
WARRANTY STATEMENT
GASMATE BARBEQUES AND ACCESSORIES PRODUCT RANGE
SITRO GROUP AUSTRALIA (S.G.A.) warrants the purchaser of this product against defects in workmanship and
materials for the following periods from the date of purchase:
For domestic use, this table applies:-
Stainless steel components 5 years (surface oxidization excluded)
Enamel components 5 years (chips excluded)
Powder coated components 1 year
Burners 3 years (surface rust excluded)
Cast iron cooking plates & burners 3 years (surface rust excluded)
Valves 3 years
Ignition 1 year
All other items 1 year
For commercial use :- 3 months.
This warranty is not transferable to a subsequent
purchaser if the product is sold by the original
purchaser during the warranty period.
If a warranty fault appears within the warranty period,
S.G.A. reserves the right to replace or repair the
product.
In the event that S.G.A. chooses to replace the
product, this original warranty will expire at the original
date.
If the product includes various accessories or
components, only the defective accessory or
component will be replaced or repaired.
S.G.A. reserves the right to replace defective parts of
the product with parts and components of similar
quality, grade and composition where an identical part
or component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than
being repaired. Refurbished parts may be used to
repair the products.
To make a warranty claim, first contact S.G.A's
Customer Service Line on the contact number below.
The purchase receipt for this product is to be retained
and must be presented if making claim under the terms
of this S.G.A. warranty.
Warranty repairs are free of charge, provided the
product is delivered to our Service Department at 33-
35 Lionel Road, Mt Waverley, Victoria, 3149 or to one
of our Authorised Service Agents.
If a warranty fault is found the freight cost will be
credited to the owner.
If no fault is found the product will be returned and any
costs associated with the service will be charged to the
owner.
Products sent freight forward will not be accepted.
In most cases the defective accessory or component
only will need to be returned. The product or part of
the product being returned must be adequately
protected in a box.
S.G.A. will not be responsible for any in-transit loss or
damage.
This warranty does not apply to any defect,
deterioration, loss, injury or damage occasioned by or
as a result of misuse or abuse, negligent handling or
storage, normal wear and tear or if the product has not
been installed and used in accordance with S.G.A.'s
instructions, recommendations and specifications or if
the product has been subjected to abnormal
conditions. The warranty does not apply to blockages
caused by insects or living organisms.
The warranty is void if there is evidence of the product
being tampered with by unauthorised persons.
The warranty does not extend to installation or
disconnection costs.
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not
amount to a major failure. The benefits of this
warranty are in addition to any rights and remedies
imposed by Australian State and Federal legislation
that cannot be excluded.
Gas Products Approved For Outdoor Use Only
For warranty claims, service, spare parts or
products information in Australia, please call SITRO
GROUP AUSTRALIA Pty Ltd on the Customer
Service Line 1300 174 876
Register your Warranty online at
www.gasmate.com.au
A receipt or proof of purchase is required and must
be kept for your records.
Note: If you do not have internet access call our
customer service team on 1300 174 876
CONTACT DETAILS
Sitro Group Australia Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 9533
Fax (+613) 9543 9839
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