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19
• Dispose of the exhausted filter units in accordance with local ordinances
or regulations.
• The battery should be removed from the product before disposal.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your 2 year Dyson guarantee, your Dyson appliance will be covered
for parts and labour for 2 years from the date of purchase, subject to the terms of
the guarantee. If you have any questions about your Dyson appliance, call the Dyson
Helpline with your serial number and details of where and when you bought the
appliance. Most questions can be solved over the phone by one of our trained Dyson
Helpline staff.
Your serial number can be found on your rating plate which is on the base of
the appliance.
• If your Dyson appliance needs a service, call the Dyson Customer Care Helpline so we
can discuss the available options.
REGISTERING YOUR DYSON GUARANTEE
To help us ensure that you receive prompt and efficient service, please register
as a Dyson appliance owner. There are four ways to do this:
• Online:
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
AU: 1800 239 766
NZ: 0800 397 667
• By completing and returning the enclosed form to us by mail.
• SMARTPHONE. Download the Dyson Link app and you will be taken through
registration as part of the set up.
This will confirm ownership of your Dyson appliance in the event of an insurance loss,
and enable us to contact you if necessary.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it is found
to be defective due to faulty materials, workmanship or function within 2 years of
purchase or delivery (if any part is no longer available or out of manufacture Dyson
will replace it with a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the country in which
it was sold.
WHAT IS NOT COVERED
• Replacement filter units. The appliance's filter units are not covered by the guarantee.
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or replacement
of a product incurred as a result of:
• Damage caused by not carrying out the recommended appliance maintenance.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with this
Dyson Operating Manual.
• Use of the Dyson appliance for anything other than normal domestic purposes in the
country of purchase.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories other than those produced or recommended by Dyson.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Blockages – Please refer to the ‘Care and maintenance’ section and illustrations in this
Dyson Operating Manual for details of how to look for and clear blockages.
• Normal wear and tear (e.g. fuse etc.).
• Reduction in battery discharge time due to battery age or use (cordless machines only).
• Whether or not your Dyson guarantee applies, you may have statutory rights and
remedies available to you as a consumer. If you are in any doubt as to what is covered
by your Dyson guarantee, please call the Dyson Helpline.
OTHER TERMS RELATING TO THE DYSON GUARANTEE
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust.) Pty Limited, Dyson New
Zealand Limited (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of Dyson
Appliances (Aust.) Pty Limited or Dyson New Zealand Limited (NZ).
• You must provide proof of (both the original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson appliance. Without this proof, any
work carried out pursuant to the Dyson guarantee and any associated delivery charges
(both to and from us) will be at your cost, subject to your statutory rights and remedies
as a consumer. Please keep your receipt or delivery note.
• Whether or not your Dyson guarantee applies, you may have statutory rights and
remedies available to you as a consumer. If you are in any doubt as to what is covered
by your Dyson guarantee, please call the Dyson Helpline.
AUSTRALIAN CONSUMER LAW
In addition to your rights under the Dyson guarantee, we also provide the following
statement as required by the Australian Consumer Law: In Australia, your Dyson
appliance comes with statutory guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have your Dyson appliance repaired or replaced if it fails to be of acceptable quality
and the failure does not amount to a major failure.
04.10.2018 15:07 - C97193-DYS_OPMAN_ANZ_X527-PURE-HOT+COOL-OPMAN_15_4c0s
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