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49-80403-5 9
Before you
call for service
Save time and money! Review the charts on the following pages first and you may not need to
call for service.
Troubleshooting Tips
Glass Canopy Hood
Problem Possible Cause What To Do
Fan automatically turns
on and can not be
turned off
The Sensor feature will automatically
turn the fan on at the MED setting and
the display will show AUTO MODE ON
if cooking temperatures become too
hot. The fan will stay on for a minimum
of 3 minutes and will then turn off when
temperatures cool to an appropriate level.
Fan does not operate
when turned on
A fuse may be blown or a circuit
breaker tripped.
Replace fuse or reset circuit breaker.
The power disconnect switch
inside the hood may be
switched off.
Remove the metal grease filter and the
charcoal filter (if present) and flip the
switch on.
Fan fails to circulate
air or moves air slower
than normal
Check to be sure the metal grease filter
and the charcoal filter (if present) are
clean. Clean the metal grease filter (see
the Metal grease filter section) and, if the
hood is recirculated (not vented to the
outside), replace the charcoal filter (see
the Charcoal filter section). If cleaning
and replacing the filters does not correct
the problem, call for service.
Sufficient makeup (replacement)
air is required for exhausting
appliances to operate to rating.
Check with local building codes, which
may require or strongly advise the use
of makeup air. Visit Monogram.com for
available makeup air solutions.
Fan keeps going
off and on
The motor is probably
overheating and turning itself off.
This can be harmful to the motor.
Check to be sure the filter is clean. If
it continues to cycle on and off, call for
service.
Light will not stay on
high setting or “wrong
watt bulb” appears in
the display
Use 12 volt, 20 watt halogen bulbs with a
G4 base and make sure they are inserted
securely. See the Light bulbs section.
The hood controls
or display are not
operating correctly
Disconnect power to the hood by
removing the fuse or turning the circuit
breaker off in the home fuse box. Wait
30 seconds to allow the hood controls to
reset and then replace the fuse or move
the circuit breaker back on.
Sequential presses of
the light or fan buttons
will sometimes change
the setting from the
lowest setting–to off
to the highest setting,
or from the highest
setting–to off–to the
lowest setting
It is normal for the light and fan buttons
to cycle around through the settings so
that you can easily set the controls to the
desired setting.
When pressing the
power on/off button to
turn on the light, the fan
comes on instead
For your convenience, it is normal for
the lights and fan to remember their last
setting when you press the Power On/
Off button. If you want only the lights
on, press the “FAN +” (or the “FAN –” )
button until “Off” is in the display. When
you power the hood up next time, only the
lights will function.
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