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37SMART FUNCTIONS
ENGLISH
NOTE
LG SmartThinQ Smart Diagnosis™
For appliances with the or logo
Wi-Fi
Problem Possible Cause Solutions
Trouble connecting appliance and
smartphone to Wi-Fi network
The password for the Wi-Fi
network was entered incorrectly.
x Delete your home Wi-Fi network
and begin the registration process
again.
Mobile data for your smartphone
is turned on.
x Turn off the Mobile data on your
smartphone before registering the
appliance.
The wireless network name (SSID)
is set incorrectly.
x The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)
The router frequency is not 2.4
GHz.
x Only a 2.4 GHz router frequency
is supported. Set the wireless
router to 2.4 GHz and connect the
appliance to the wireless router. To
check the router frequency, check
with your Internet service provider
or the router manufacturer.
The distance between the
appliance and the router is too far.
x If the appliance is too far from the
router, the signal may be weak
and the connection may not be
router closer to the appliance
or purchase and install a Wi-Fi
repeater.
Use the Smart Diagnosis feature in the LG SmartThinQ application for help diagnosing issues with the
appliance without the assistance of the LG Customer Information Center. Follow the instructions in the
LG SmartThinQ application to perform a Smart Diagnosis using your smartphone.
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