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31
PROBLEM SOLVING
Problem Potential reason Potential solution
Condensation
or excess
water
1. Food that is being
cooked
By the very nature of how a microwave works, it ‘excites’
the water molecules in the food it is heating, causing them
to move about and generate heat from within the food.
Often when the food heats up it reaches the point where
steam is released. Dependant on the food type being
heated (and its water content level), the length of time
being heated for
–
and so the amount of steam generated –
it is inevitable that some of the steam will condense and
form back into water droplets within the microwave cavity.
This can usually be found on the inner walls or most
commonly on the back of the glass door. If not cleaned up,
these droplets can start to form small ‘pools’ of water.
2. Cooling vents covered
Cooling vents allow the heat and steam to escape from the
microwave. These cannot be covered as it can cause
excessive water to settle inside the microwave or the
microwave to overheat. The installation instructions in the
instruction manual must be followed or the warranty will
be void.
Paint damage/
peeling
Maintenance
If the microwave is within its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was purchased from for a
refund or replacement
Light not
working
Bulb not working
Due to the construction of microwaves and certain
'dangerous' components inside,
the light bulb can only be
changed by a qualified service engineer. If the microwave is
within its warranty period, please contact customer
services for further advice or take the microwave back to
the retailer it was purchased from for a refund or
replacement
Over heating
Cooling vents covered
Cooling vents allow the heat and steam to escape from the
microwave. These cannot be covered as it can cause
excessive water to settle inside the microwave or the
microwave to overheat. The installation instructions in the
manual must be followed or the warranty will be void.
Too noisy
1. Glass turntable fitted
incorrectly
Check that the glass turntable has been placed correctly on
the turntable and is not hitting the walls/doors of the
microwave during operation.
2. Dishes/plate are too
large for the microwave
Check that the dishes/plates are the correct size for the
microwave and that they are not hitting the walls/door of
microwave during operation.
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