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14
TROUBLESHOOTING
Occasionally, a minor problem may arise, and a service call may not be necessary - use this troubleshooting guide for
a possible solution. If the unit continues to operate improperly, call an authorized service depot or Danby’s Toll Free
Number for assistance.
Tel: 1-800-26- (1-800-263-2629)
PROBLEM POSSIBLE CAUSE SOLUTION
Microwave will not start • Electrical cord for Microwave
is not plugged in
• Door is open
• Wrong operation is set
• Plug the unit into the outlet
• Close the door and try again
• Check instructions
Arcing or sparking • Materials to be avoided in
microwave were used
• The microwave is operated
when empty
• Spilled food remains in the
cavity
• Use microwave safe cook-
ware only
• Do not operate with an empty
oven
• Clean the cavity with a wet
towel
Unevenly cooked foods • Materials to be avoided in the
microwave were used
• Food is not defrosted com-
pletely
• Cooking time or power level
are not suitable
• Food is not turned or stirred
• Use microwave safe cook-
ware only
• Completely defrost food
• Use correct cooking time and
power level
• Turn and stir food
Overcooked foods • Cooking time or power level
are not suitable
• Use correct cooking time and
power level
Under cooked foods • Materials to be avoided in
microwave oven were used
• Food is not defrosted com-
pletely
• Oven ventilation ports are
restricted
• Cooking time and power level
are not suitable
• Use microwave safe cook-
ware only
• Completely defrost food
• Check to see that oven venti-
lation ports are not restricted
• Use correct cooking time and
power level
Poor defrosting • Materials to be avoided in
microwave were used
• Cooking time and power level
setting are unsuitable
• Food was not turned or
stirred
• Use microwave safe cook-
ware only
• Use correct cooking time and
power level
• Stir or turn food during de-
frosting
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