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36SMART DIAGNOSIS
(Some models).
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This gives you the capability of speaking
directly to our trained specialists. The specialist
records the data transmitted from your machine
and uses it to analyze the issue, providing a fast
and eective diagnosis.
Smart Diagnosis
TM
cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis.
TM
TM
First, call 1-800-243-0000 (1-888-542-2623 in
Canada). Only use the Smart Diagnosis feature
when instructed to do so by the LG call center
agent.
1
Open the refrigerator door.
2
Hold the mouthpiece of your phone in front
of the speaker that is located on the right
side of the control pad, when instructed to
do so by the call center.
3
Press and hold the Freezer button for three
seconds while continuing to hold your
phone to the speaker .
4
After you hear three beeps, release the
Freezer button.
5
Keep the phone in place until the tone
3 seconds, and the display will count
transmission has nished. This takes about
down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
NOTE
For best results, do not move the phone
while the tones are being transmitted.
If the call center agent is not able to
get an accurate recording of the data,
you may be asked to try again.
NOTE
Use the home telephone for better
Call quality dierences by region may
aect the function.
communication performance, resulting
in better service.
Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
Diagnosis
TM
to malfunction. .
If you experience problems with your refrigerator,
call 1-800-243-0000 in USA (1-888-542-2623
in Canada). Only use the Smart Diagnosis feature
when instructed to do so by the LG call center
agent. The transmission sounds that you will hear
are normal and sound similar to a fax machine.
TM
ENGLISH
SMART DIAGNOSIS
Using Smart Diagnosis
TM
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