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48
SMART FUNTIONS
ENGLISH
Smart Diagnosis™ Feature
This feature is only available on models with
the
or logo.
Use this feature to help you diagnose and
solve problems with your appliance.
•
For reasons not attributable to LGE’s
negligence, the service may not operate
due to external factors such as, but not
limited to, Wi-Fi unavailability, Wi-Fi
disconnection, local app store policy, or
app unavailability.
•
The feature may be subject to change
without prior notice and may have a
different form depending on where you are
located.
NOTE
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-
Fi equipped appliance, it can transmit
troubleshooting data to a smartphone using
the LG ThinQ application.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the
LG ThinQ
application.
Using Audible Diagnosis to Diagnose
Issues
Follow the instructions below to use the
audible diagnosis method.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the
LG ThinQ
application.
1
Lock the display. To lock the display, open
the InstaView™Door-in-Door
®
and press
and hold the Lock button for three seconds.
(If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.)
2
Press and hold the
Freezer
button for three
seconds or longer while holding your phone
to the speaker until the data transfer is
complete.
3
After the display indicates “Smart Diagnosis”
and number “3”, release the Freezer button.
4
When instructed to do so by the call center,
close the Door-in-Door and open the right
refrigerator door.
5
Immediately hold the mouthpiece of your
phone in front
of the speaker
that is located
on the right
hinge of the
refrigerator
door.
6
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, the
diagnosis will be displayed in the application.
•
For best results, do not move the phone
while the tones are being transmitted.
NOTE
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