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en Customer service
40
Notes
■ If “ appears in the display, the sensor for the
relevant hotplate must be pressed and held in order
to read the fault code.
■ If the fault code is not listed in the table, disconnect
the hob from the power supply, wait 30 seconds and
connect it again. If the display appears again,
contact technical after-sales and tell them the
precise fault code.
4Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service.
The rating plate bearing these numbers can be found:
■ On the appliance certificate.
■ On the lower section of the hob.
The E-number can also be found on the glass surface
of the hob. You can check the customer index (KI) and
FD number by going to the basic settings. Look up
section~ "Basic settings" for this.
Please note that a visit from an after-sales service
engineer is not free of charge in the event of misuse of
the appliance, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
The temperature sensor indica-
tor is not lighting up
The temperature sensor is not reacting and the
indicator is not lighting up.
Change the 3V CR2032 battery. See the section on
~ "Changing the battery"
If this does not solve the problem, press and hold the tempera-
ture sensor button for 8 minutes and then reconnect the tempera-
ture sensor to the hob.
If the problem persists, contact the technical after-sales service.
The indicator on the tempera-
ture sensor flashes twice.
The battery in the temperature sensor has
almost run out. You may be interrupted the next
time you cook by the battery running out.
Change the 3V CR2032 battery. See the section on
~ "Changing the battery"
The indicator on the tempera-
ture sensor flashes three times.
The temperature sensor is disconnected. Press and hold the symbol on the temperature sensor for 8 sec-
onds and then reconnect the temperature sensor to the hob.
“Š‹‹‹
“Š‹‚‹
The operating voltage is incorrect/outside of the
normal operating range.
Contact your electricity supplier.
—…‹‹
The hob is not connected properly Disconnect the hob from the power supply. Check that it has
been connected as shown in the circuit diagram.
š“
Demo mode is activated Disconnect the hob from the power supply. Wait for 30 seconds
before reconnecting it. Touch any touch control in the next
3 minutes. Demo mode is now deactivated.
Indicator Possible cause Remedial action
Do not place hot pans on the control panel.
GB 0344 892 8979
Calls charged at local or mobile rate.
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0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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