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8
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
■ Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will not operate
■ Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■ Is the control knob set correctly?
Push the knob in before turning it to a setting.
■ Are the burner ports clogged?
See the “Sealed Surface Burners” section.
Surface burner flames are uneven, yellow and/or
noisy
■ Are the burner ports clogged?
See the “Sealed Surface Burners” section.
■ Are the burner caps positioned properly?
See the “Sealed Surface Burners” section.
■ Is propane gas being used?
The cooktop may have been converted improperly. Contact a
service technician or see the “Assistance or Service” section.
Surface burner makes popping noises
■ Is the burner wet?
Let it dry.
Continuous sparking of igniter
■ Is a cross draft drawing the flame away from the igniter?
This is normal when a cross draft is present.
■ Is the power supply cord properly grounded/polarized?
See the Installation Instructions.
■ Is the burner base and/or cap positioned properly?
See “To Clean” in the “Sealed Surface Burners” section.
■ Has the control area been cleaned?
Excessive use of liquid cleaners in the control knob area may
cause continuous sparking. Let it dry.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
Cooktop Scraper is also recommended for stubborn soils, and
can be ordered as an accessory. See “Assistance or Service”
section to order. The Cooktop Scraper uses razor blades. Store
razor blades out of the reach of children.
Light to moderate soil
■ Paper towels or clean damp sponge:
Clean while the cooktop is still warm. You may want to wear
oven mitts while doing so.
Sugary spills (jellies, candy, syrup)
■ Cooktop Scraper:
Clean while the cooktop is still warm. You may want to wear
oven mitts while doing so.
■ affresh
®
Cooktop Cleaner and clean damp paper towel:
Clean as soon as cooktop has cooled down. Rub creme into
surface with a damp paper towel or soft cloth. Continue
rubbing until white film disappears.
Heavy soil, dark streaks, specks and discoloration
■ affresh
®
Cooktop Cleaner or nonabrasive cleanser:
Rub product into soil with a damp paper towel or soft cloth.
Continue rubbing until white film disappears.
Burned-on soil
■ affresh
®
Cooktop Cleaner and Cooktop Scraper:
Rub creme into soil with damp paper towel. Hold scraper as
flat as possible on surface and scrape. Repeat for stubborn
spots. Polish entire cooktop with creme and paper towel.
Metal marks from aluminum and copper
■ affresh
®
Cooktop Cleaner:
Clean as soon as cooktop has cooled down. Rub creme
into surface with a damp paper towel or soft cloth. Continue
rubbing until white film disappears. The marks will not totally
disappear but after many cleanings become less noticeable.
Tiny scratches and abrasions
■ affresh
®
Cooktop Cleaner:
Rub creme into surface with a damp paper towel or
soft cloth. Continue rubbing until white film disappears.
Scratches and abrasions do not affect cooking performance
and after many cleanings become less noticeable.
Do not use steel wool, abrasive powder cleansers, chlorine
bleach, rust remover or ammonia because damage may occur.
SURFACE BURNERS AND ELECTRONIC IGNITER
Surface Burners
See the “Sealed Surface Burners” section.
Electronic Igniter
Cleaning Method:
■ Clean the ceramic post with a cotton swab:
affresh
®
Kitchen and Appliance Cleaner Part Number
W10355010 (not included):
See the “Assistance or Service” section to order.
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