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7
Troubleshooting
The electric blanket
is not heating
Check the control is plugged into the electric blanket, and ensure it is clicked
securely into position. If the control connector is not properly fitted to the
blanket, switch the power off at the power outlet, securely attach the control
connector plug to the blanket and then switch the power back on.
Check the power cord is connected to the power outlet and that the power is
switched on.
If you have the 6 heat control, check that the On/Off switch located on the back
of control is set to the On position.
If only one side of the blanket is working, it may simply be because the control
rather than the blanket is not working. To help resolve your issue quickly, before
calling Sunbeam Customer Service, please check the control. Simply swap the
“good controller” to the “faulty” side of the blanket. Wait 20 minutes to see if
the blanket is heating. If it does heat, the first controller is faulty.
If the blanket still does not heat, the blanket may be faulty. Then call Sunbeam
Customer Service line, and they will be able to assist.
Remember for double, queen and king blankets there are 2 controls.
Ensure both are plugged into the blanket, and both cords are plugged into a
power outlet.
If you are using a powerboard, use one with a safety cut out. Check to see if the
powerboard is working, by plugging your blanket into a different powerpoint.
The cord or any
wiring is damaged
Do not attempt to repair it yourself. Contact the Sunbeam Customer service line
on 1300 881 861 in Australia or 0800 786 232 in New Zealand.
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