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Troubleshooting
Most cooking problems often are caused by little things that you can find and fix without tools of any kind.
Check the lists below and on the next page before calling for assistance or service. If you still need help, call
Sears Service at 1-800-4-MY-HOME.
MICROWAVE OVEN DOES NOT WORK
PROBLEM CAUSE
Nothing works.
The microwave oven will not run.
• The power supply cord is not plugged into a grounded 3 prong
outlet. (See the "Electrical Requirements "and " Electrical
Connection" sections.)
• A household fuse has blown or a circuit breaker has tripped.
• The electric company has had a power failure.
• You are using the oven as a timer. Touch STOP to cancel
the Kitchen Timer.
• The door is not firmly closed and latched.
• You did not touch START.
• You did not follow directions exactly.
• An operation that you set earlier is still running. Touch STOP to
cancel that operation.
COOKING TIMES
PROBLEM CAUSE
Food is not cooked enough. • The electric supply to your home or wall outlets is low or lower
than normal. Your electric company can tell you if the line voltage
is low. Your electrician or service technician can tell you if the
outlet voltage is low.
• The cook power is not at the recommended setting. Check the
Microwave Power Levels chart.
• Refer to the Microwave Cooking Tips section.
The display shows a time • The oven door is not closed completely.
counting down but the • You have set the controls as a Kitchen Timer. Touch STOP to
oven is not cooking, cancel the Kitchen Timer.
TURNTABLE
PROBLEM CAUSE
The turntable will not turn. • The turntable is not correctly in place. The glass plate should be
correct-side up and sitting firmly on the center shaft.
• The turntable has been set to OFF.
• The hub is not operating correctly. Remove the turntable and
restart the oven. If the hub still does not move, call Sears
Service at 1-800-4-MY-HOME. Cooking without the turntable can
give you poor results.
TONES
PROBLEM CAUSE
You do not hear the • The sound has been set to OFF. See Turning Sound On/Off section.
programming or
end-of-cycle tone.
EN-31
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