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PROBLEM POSSIBLE CAUSE SOLUTION
THE COFFEE IS
NOT HOT
There’s a power
outage.
WAIT FOR POWER TO
BE RESTORED.
Auto SHUT-OFF has
been activated.
FOR BEST RESULTS,
BREW A FRESH POT OF
COFFEE.
THE COFFEE
TASTES BAD
Coffee grounds
other than for an
automatic drip
coffeemaker were
used.
USE COFFEE GRIND
RECOMMENDED FOR
AUTOMATIC DRIP
COFFEEMAKERS.
The ground coffee-
to-water ratio was
unbalanced.
USE CORRECT GROUND
COFFEE-TO-WATER
RATIO.
The coffeemaker
needs cleaning.
CLEAN COFFEEMAKER
AS DESCRIBED IN
“CLEANING AND
MAINTAINING YOUR
COFFEEMAKER”
SECTION.
THE GROUNDS
ARE IN THE
COFFEE
The filter is not
properly seated in
the basket.
SEAT FILTER PROPERLY
WITHIN THE FILTER
BASKET.
The filter collapsed.
REMOVE FILTER AND
REPLACE.
Do you still have questions? You can call us toll-free at the
MR. COFFEE
®
Consumer Service Department,
1-800-MR COFFEE (1-800-672-6333) or you can visit us at
www.mrcoffee.com.
SERVICE AND MAINTENANCE
Replacement Parts
• Coffee Filters – For better tasting coffee, we recommend
that you use a MR. COFFEE
®
brand 10-12 cup basket
paper filter or a MR. COFFEE
®
brand permanent filter.
These filters are available at most grocery stores.
• Water Filtration - Replacement water filtration disks can be
purchased through your local retailer or by calling
1-800-MR-COFFEE (1-800-672-6333) in the U.S. or
1-800-667-8623 in Canada.
• Decanters – You can usually purchase a replacement
decanter from the store where you purchased your
coffeemaker. If you are unable to find a replacement,
please call 1-800-MR- COFFEE (1-800-672-6333) in the
U.S. or 1-800-667-8623 in Canada for information on
where you can find a store that carries replacement
decanters.
Repairs
If your coffeemaker requires service, do not return it to the
store where you purchased it. All repairs and replacements
must be made by Sunbeam or by an authorized MR. COFFEE
®
Service Center. If you live in the U.S. or Canada, please call
us at the following toll-free telephone numbers to find the
location of the nearest authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
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