Loading ...
Loading ...
Loading ...
20 49-90583-1
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Not draining
Not spinning
Not tumbling
Load is out of balance Redistribute clothes and run Drain + Spin or Rinse + Spin.
Increase load size if washing small load containing heavy and light items.
Pump clogged See page 13 on how to clean the Pump Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
Leaking water Door gasket is damaged Check to see if gasket is seated and not torn. Objects left in
pockets may cause damage to the washer (nails, screws, pens,
pencils).
Water may drip from the door when the door is opened. This is a
normal operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is
left in this seal and can cause a small leak
Check back left of washer
for water
If this area is wet, you have oversudsing condition. Use less
detergent.
Fill hoses or drain hose is
improperly connected
Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and secured to
drain facility.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Dispenser clogged
Powder soap may cause clogs inside the dispenser and cause
water to leak out the front of the dispenser. Remove drawer and
clean both drawer and inside of dispenser box. Please refer to
Cleaning the Washer section.
Incorrect use of detergent Use only HE and correct amount of detergent.
Dispenser box cracked If new installation, check for crack on inside of dispenser box.
Clothes too
wet
Load is out of balance Redistribute clothes and run Drain + Spin or Rinse + Spin.
Increase load size if washing small load containing heavy and light items.
The machine will slow the spin speed down to 410 rpm if it has a
hard time balancing the load. This speed is normal.
Pump clogged See page 13 on how to clean the Pump Filter.
Overloading The dry weight of the load should be less then 16 lbs.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down the
drain
Ensure there is an air gap between hose and drain.
Incomplete
cycle or
timer not
advancing
Automatic load redistribution Timer adds 3 minutes to cycle for each rebalance. 11 or 15
rebalances may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
Pump clogged See page 13 on how to clean the Pump Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down the
drain
Ensure there is an air gap between hose and drain.
Loading ...
Loading ...
Loading ...