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38
USING SMARTDIAGNOSIS™
Should you experience any problems with your Washer, it has the capability of transmitting data to
your Smart Phone using the LG Smart Laundry Application or via your telephone to the LG call center.
SMARTDIAGNOSIS™ cannot be activated unless your Washer is turned on by pressing the POWER
button. If your Washer is unable to turn on, then troubleshooting must be done without using
SMARTDIAGNOSIS™.
Audible Diagnosis
SMARTDIAGNOSIS™ Using Your
Smart Phone
1. Download the LG Smart Laundry application
on your smart phone.
2. Open the LG Smart Laundry application on
your smart phone. Press the right arrow button
to advance to the next screen.
3. Press the RECORD button on the smart phone
and then hold the mouth piece of the smart
phone near the SMARTDIAGNOSIS™ logo on
the
Washer.
4. With the phone held in place, press and hold
the Wash Temp button for three seconds.
5. Keep the phone in place until the tone trans-
mission has finished. This takes about 17 sec-
onds and the display will count down the time.
6. When the recording is complete, view the di-
agnosis by pressing the Next button on the
phone.
NOTE
y
SMARTDIAGNOSIS™ is a troubleshoot-
ing feature designed to assist, not replace,
the traditional method of troubleshooting
through service calls. The effectiveness of
this feature depends upon various factors,
including, but not limited to, the reception of
the cellular phone being used for transmis-
sion, any external noise that may be present
during the transmission, and the acoustics
of the room where the machine is located.
Accordingly, LG does not guarantee that
SMARTDIAGNOSIS™ would accurately trou-
bleshoot any given issue.
SMARTDIAGNOSIS™ Through the
CallCenter
1. Call the LG call center at: (LG U.S.) 1-800-243-
0000 (LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center
agent, hold the mouthpiece of your phone over
the SMARTDIAGNOSIS™ logo on the machine.
Hold the phone no more than one inch (but not
touching) the machine.
NOTE
y
Do not touch any other buttons or icons on
the display screen.
3. Press and hold the Wash Temp button for three
seconds.
4. Keep the phone in place until the tone trans-
mission has finished. This takes about 17 sec-
onds and the display will count down the time.
5. Once the countdown is over and the tones
have stopped, resume your conversation with
the call center agent, who will then be able to
assist you in using the information transmitted
for analysis.
USING SMARTDIAGNOSIS™
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