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Troubleshooting
Getting Support
92 Getting support through Remote Management
93 Finding the contact information for service
93 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
94 Testing the picture
I Can't Hear the Sound Clearly
96 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
104 Before using the recording and schedule recording functions
106 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
Read Before Playing Photo, Video, or Music Files
110 Limitations on use of photo, video, and music files
111 Supported external subtitles
111 Supported internal subtitles
112 Supported image formats and resolutions
112 Supported music formats and codecs
113 Supported video codecs
Read After Installing the TV
115 Picture sizes and input signals
116 Installing an anti-theft lock
116 Read before setting up a wireless Internet connection
Supported Resolutions for UHD Input Signals
117 If HDMI UHD Color is set to Off
117 If HDMI UHD Color is set to On
Read Before Connecting a Computer (Supported Resolutions)
118 IBM
118 MAC
119 VESA DMT
119 CEA-861
Supported Resolutions for Video Signals
120 CEA-861
Read Before Using Bluetooth Devices
121 Restrictions on using Bluetooth
Buttons and Functions
122 Buttons and functions available while playing multimedia
content
Licence
IV V
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