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ENGLISH-35
Symptom Checklist
I have installed the Samsung
Smart Home app, but,
the POWERbot fails to be
connected.
fYou can use the product after connecting the wireless router and
the POWERbot through Easy-Setup according to the procedure.
I fail to log into the Samsung
account.
fCheck your ID and password on the screen of the Samsung
account.
There appears a message
saying there is a failure
during Easy-Setup.
fYou may have failed temporarily due to the distance from the
wireless router or other obstacles. Please try again after a while.
The products do not work
even though the smart
phone is normally connected
to the POWERbot.
fTurn off the Samsung Smart Home app and then run it again, or
disconnect the smart phone from the wireless router and then
connect it again. Or turn off the power supply of the POWERbot,
turn it on, wait for a minute or longer, and then run the Smart
Home app again.
The functions of the
Samsung Smart Home App
do not work.
fCheck if the Smart control blocking function of the POWERbot
is set. (When the Smart control is locked, the Wi-Fi indicator is
turned off.)
The Samsung Smart Robot
Vacuum App fails to get
started.
fCheck if the POWERbot is connected to the wireless router.
POWERbot is not connected
to Wi-Fi.
fCheck the setting status of the wireless router.
Smart clean function works
on a normal oor.
fCheck whether the oor is not even and then the POWERbot works
with its body a bit lifted up.
fCheck whether there are any foreign matters on the cliff sensor
which is at the bottom of the POWERbot.
fCheck whether the oor color is dark.
Smart clean function does not
work.
fWhen the POWERbot cleans a carpet with short bre and bright
color, it may recognize the carpet as a oor and then the smart
clean function may not work.
Edge clean master function
does not work.
fWhen POWERbot cannot recognize the wall, the Edge clean master
may not work.
– When an obstacle made of reective material is in front of the
wall
– When the wall itself is made of reective material
– When the wall is a dark color
Edge clean master function
works though there is no wall
or corner.
fCheck whether small obstacles are arranged in a narrow space.
fWhen the POWERbot recognizes the front obstacle as a wall, Edge
clean master function may work.
The Edge clean master
function works though
the POWERbot has not
approached a wall or corner.
fWhen the degree of the angle of a corner which the POWERbot
detects is large, the Edge clean master function may work without
approaching the wall or corner.
VR7000_EN_DJ68-00763D-01_SA.indd 35 2017-02-03 오후 5:48:44
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