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Frequently Asked Questions
1. The Smart Bulb appears offline or unreachable, what should I
do?
• Check the light switch and make sure that it’s switched to
ON. The Smart Bulb requires an “always-on” power supply to
operate properly.
• Make sure you are connected to the same Wi-Fi network to
control it locally. To control the Smart Bulb outside of your
home, sign in to your Kasa account and enable Remote
Control.
• Reset the Smart Bulb and reconnect it to your Wi-Fi network.
2. How do I reset my Smart Bulb?
• To reset without losing your configuration settings, turn the
light switch controlling the bulb to OFF first, then flip the
light switch on and off 3 times.
• To factory reset, turn the light switch controlling the bulb to
OFF first, then flip the light switch on and off 5 times. Note
that factory resetting the Smart Bulb will erase all of your
custom settings, and you’ll have to set it up again.
3. Can I control the Smart Bulbs from multiple devices?
Yes. Download TP-Link Kasa to your devices and sign in using
the same Kasa account.
4. How do I pair the Smart Bulbs with Amazon Echo?
Visit www.tp-link.com/en/faq-944.html or within the Kasa
Help section for pairing instructions.
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Specifications are subject to change without notice. TP-Link is a registered trademark of
TP-Link Technologies Co., Ltd.
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MADE IN CHINA
Support
If you encounter any issues during installation or configuration,
please visit www.tp-link.com/support for web support and
troubleshooting information.