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14
Troubleshooting
Problem Possible Causes Solutions
Freezer external surface is
warm
The external freezer walls can be
as much as 30°F warmer than
room temperature
This is normal while the compressor
works to transfer heat from inside the
freezer cabinet
Moisture forms on inside
freezer walls
Weather is hot and humid, which
increases internal rate of frost
buildup
Door may not be seating properly
Door is kept open too long, or is
opened too frequently
This is normal
Check door installation
Open the door less often
Odors in freezer
Interior needs to be cleaned
Food with strong odors are in the
freezer
Clean interior with sponge, warm water,
and baking soda
Many common portable freezer problems are easily resolved. Try the troubleshooting suggestions below to
see if the problems can be resolved before having to contact the service department.
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