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49
TROUBLESHOOTING GUIDE
NOISES
Problem Possible Cause & Solution
Clicking The defrost control will click when the automatic defrost cycle begins and ends. The
thermostat control (or refrigerator control on some models) will also click when cycling on and
o. No action needed.
Rattling Rattling noises may come from the ow of refrigerant, the water line on the back of the unit,
or items stored on top of or around the refrigerator.
Refrigerator is not resting solidly on the oor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Door Alignment
section.
Refrigerator with linear compressor was jarred while running. No action needed.
Whooshing This is normal when the evaporator fan motor is circulating air through the refrigerator and
freezer compartments.
Air is being forced over the condenser by the condenser fan. No action needed.
Gurgling Refrigerant is owing through the cooling system. No action needed.
Popping Contraction and expansion of the inside walls due to changes in temperature is part of normal
operation.
Sizzling It is normal to hear water dripping on the defrost heater during a defrost cycle.
Vibrating If the side or back of the refrigerator is touching a cabinet or wall, some of the normal
vibration may become audible.
• To eliminate the noise, make sure that the sides and back of the refrigerator are not close
enough to contact a wall or cabinet.
Dripping It is normal to hear water running into the drain pan during the defrost cycle.
Pulsating or high-
pitched sound
Your refrigerator is designed to run more eciently to keep your food items at the desired
temperature.
•
running, it is normal to hear a pulsating or high-pitched sound.
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network.
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the registration process again.
Mobile data for your smartphone is turned on.
•
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and numbers.
(Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
• If the appliance is too far from the router, the signal may be weak and the connection
install a Wi-Fi repeater.
WI-FI
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