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Trouble shooting en
41
3Trouble shooting
Tr oubl e shoot i ng
Faults often have simple explanations. Please read the
information and tips provided below before calling the
after-sales service.
Information, warnings and fault codes
In the event of a problem, information, warnings or fault
codes will automatically appear on the display. Follow
the instructions on the touchscreen display to rectify the
problem.
Notes
■ A fault code will also be displayed with some
warnings. If necessary, provide the after-sales
service with the fault code.
■ If a fault occurs, the appliance will not switch to
standby mode.
Tips
Cleaning
How do I clean the hob?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive cleaning agents, dish-
water detergent (concentrated) or scouring pads.
You can find more information on cleaning and caring for your hob in the section on ~ "Cleaning"
Problem Solution
The hob will not switch on. Use other electrical appliances to check whether a short circuit has occurred in the
power supply.
Make sure that the appliance has been connected as shown in the circuit diagram.
If the fault cannot be rectified, inform the technical after-sales service.
The touchscreen display is not responding or has frozen. The control panel is damp or there is something on it. Dry the control panel or remove
the object.
The cooking zone's heat setting cannot be increased. The hob's total power output has been limited. Change the total power under "Maxi-
mum power consumption" in the basic settings.
If a very large item of cookware is being used, this may have an effect on the maxi-
mum heat setting for that half of the hob. Place the cookware back on the hob.
An audible signal sounds when there is an object on the touch-
screen display.
Remove the object and reset the hob.
Do not place hot cookware on the control panel.
The hob responds in an unusual manner or cannot be oper-
ated properly.
Switch the appliance off using the main fuse or the circuit breaker in the fuse box.
Wait a few seconds before reconnecting the appliance.
The electronics have overheated and have switched off the
affected cooking zone.
Wait until the electronics have cooled down sufficiently. When the fault code on the
display goes out, you can resume cooking.
The electronics have overheated and all the cooking zones
have been switched off.
There is hot cookware near the control panel. To protect the
electronics, the cooking zone has been switched off.
Remove the cookware that is causing the problem. Wait a few seconds. When the
fault code on the display goes out, you can resume cooking.
The cooking zone has overheated and has been switched off
to protect the work surface.
Wait until the electronics have cooled down sufficiently before switching the cooking
zone back on.
The transfer settings function will not activate. Acknowledge the fault code by touching any of the buttons. You can cook as usual
without using the transfer settings function. Contact the technical after-sales service.
The cooking zone has been operating continuously for an
extended period.
The automatic safety shut-off function has been activated. See the section entitled
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