
01. Oven control panel (See page 29 for more information.)
02. Glass surface
03. Oven door
04. Warming drawer
05. Surface control knobs* (See page 24 for more information.)
06. Self/steam clean latch
07. Automatic oven light switch
08. Oven light*
09. Convection fan
10. Shelf position
11. Gasket
12. Partition insert position
This oven has a unique Dual Door™ that is hinged in the middle. If you have inserted the partition and divided the oven in two (so it is in twin mode), you only need to open the top half to access the upper cavity. When you’re using the Flex Duo™ capability, you can access the top oven space much more easily and with greater energy efficiency.
How to use the upper door

How to use the full door

1. Hold the lever-less area of the handle, and then pull.

2. This will open the whole door as shown.

CAUTION: When opening the whole door, make sure to grasp the handle by the lever-less portion. If the lever is pressed halfway through opening the door, the upper door may open, causing physical injury
NOTE
• Do not put heavy objects on, or apply excessive force, to the upper door.
• Do not let children play with or on the upper door.
CAUTION
BEFORE COOKING
CAUTION
DURING COOKING
AFTER COOKING
About the radiant surface elements
The temperature rises gradually and evenly. As the temperature rises, the radiant element will glow red. To maintain the selected setting, the element will cycle on and off. The heating element retains enough heat to provide a uniform and consistent heat during the off cycle. For efficient cooking, turn off the element several minutes before cooking is complete. This will allow residual heat to complete the cooking process.
NOTE
Radiant elements have a limiter that allows the element to cycle ON and OFF, even at the HI setting. This helps to prevent damage to the ceramic cooktop. Cycling at the HI setting is normal and can occur if the cookware is too small for the radiant element or if the cookware bottom is not flat.
NOTE
When you operate the knob, beep sounds once.
The radiant control knobs operate the radiant surface elements on the cooktop as shown below.

01. Left Front: 7", 1800 W (Bridge 2600 W)
02. Left Rear: 7", 1800 W
03. Right Front: 6"/9"/12", 3000 W
04. Right Rear: 6", 1200 W
05. Warming Center: 100 W
06. Hot surface indicator
Hot surface indicator
Cooking areas
CAUTION
Single surface unit control knob (left rear, right rear)

• At both the off and high settings, the knob clicks into position.
Bridge surface unit control knob (left front)

What your cookware is made of determines how evenly and quickly heat is transferred from the surface element to the pan bottom.
Cleaning
Preventing marks and scratches
Preventing stains
READ THE INSTRUCTIONS CAREFULLY BEFORE USING THE OVEN. For satisfactory use of your oven, become familiar with the various features and functions of the oven as described below. Detailed instructions for each feature and function follow later in this user manual.

01 DISPLAY: Shows the time of day, oven temperature, whether the oven is in the bake, convection bake/roast, broil, or self-cleaning mode, and the time set for the timer or automatic oven operations.
02 UPPER/LOWER: After you have inserted the partition into the oven so it is in twin mode, use to activate the upper or lower oven cavity for cooking.
03 TIMER ON/OFF: Use to set or cancel the kitchen timer. The kitchen timer does not start or stop cooking.
04 COOKING TIME: Press and then use the number pad to set the amount of time you want your food to cook. The oven will shut off when the cooking time has run out.
05 DELAY START: Press to set the oven to start and stop automatically at a time you set. (Bake, Conv.bake/Roast, Cooking Time, and self clean only.)
06 CLOCK: Use to set the time of day.
07 OPTIONS: Use to bring up the user preference menu in the display.
08 LAMP: Press to turn the oven light on or off.
09 OVEN OFF: Press to cancel all oven operations except the clock and timer.
10 WARMING DRAWER: Press to turn the warming drawer on or off. (Low, Mid, Hi)
11. CONVECTION BAKE: Use to select the Convection bake function of the oven.
12 CONVECTION ROAST: Use to select the Convection roast function of the single or upper oven.
13 BAKE: Use to select the bake function of the single or lower oven.
14 BROIL: Use to select the broil function of the single or upper oven.
15 TEMP PROBE: Use to activate the temp probe mode.
16 KEEP WARM: Use to select the keep warm function of the single oven to keep cooked foods warm.
17 STEAM CLEAN: Use to select the steam cleaning function of the single oven.
18 SELF CLEAN: Use to select the Self-cleaning function of the single oven.
19 HEALTHY COOK: Press to recall the healthy cook recipe setting of the oven.
20 SMART CONTROL : Use to select the smart control feature.
21 HI+/LO-: Use to raise or lower the temperature and increase or decrease times.
22 NUMBER PAD: Use to set any function requiring numbers such as the time of day on the clock, the timer, the oven temperature, the start time and length of operation for timed baking, etc.
23 CLEAR: Use to cancel a previously entered temperature or time.
24 START SET: Use to start any cooking or cleaning function in the oven.
25 CONTROL LOCKOUT: Use to disable all oven functions.
26 TOUCH TO WAKE-UP: Press to activate buttons and functions on the display.
Sleep Mode
Your control panel will remain in a sleep mode when not in use. Only the clock will display. You will need to wake the control panel to begin any function.

Wake Mode
To wake the control panel, touch the wake-up key. After 2 minutes without activity or one minute when the oven is operating in standby mode), the control panel will return to Sleep mode. User preferences are available in this mode as well as timers, the oven light, and the control lock.
The clock must be set to the correct time of day for the automatic oven timing functions to work properly.
How to set the clock
The kitchen timer serves as an extra timer that will beep when the set time has elapsed. It does not start or stop cooking functions. You can use the kitchen timer with any of the other oven functions.
How to set the timer
Control lockout lets you lock the buttons on the touch pad so they cannot be activated accidentally.
Control lockout can only be activated in standby mode.
How to activate the control lockout feature
Press Control Lock Hold 3 Sec. for 3 seconds.
The display will show "Loc" and the Lock icon continuously, as well as the current time.
All functions must be cancelled before Control lockout is activated.
This function is available only when the oven temperature is under 400 °F.
How to unlock the controls
Press Control Lock Hold 3 Sec. for 3 seconds. "Loc" and the Lock icon will disappear from the display.
In timed cooking, the oven turns on immediately and cooks for the length of time you select. At the end of the cooking time, the oven turns off automatically.
How to set the oven for timed cooking
To use twin mode, insert the partition and then press UPPER or LOWER. See page 37 for partition installation instructions. If you are using single mode (no partition), skip this step.
When timed cooking is done, the range will beep 10 times.
CAUTION
Use caution with the timed cooking or delay start features. Use these features to cook cured or frozen meats and most fruits and vegetables. Foods that can easily spoil, such as milk, eggs, fish, meat, or poultry, should be chilled in the refrigerator first. Even when chilled, they should not stand in the oven for more than 1 hour before cooking begins, and should be removed promptly when cooking is completed. Eating spoiled food can result in sickness from food poisoning.
In a delay timed cooking, the oven’s timer turns the oven on and off at times you select in advance.
How to set the oven for delay start
pad.All of the features listed in the table below have minimum and maximum time or temperature settings. A beep will sound each time a pad on the control panel is pressed and the entry is accepted. An error tone will sound in the form of a long beep if the entered temperature or time is below the minimum or above the maximum setting for the feature.

When you use the upper and lower ovens at the same time, each oven has a minimum and maximum amount of power available and consequently a minimum and maximum temperature setting. Oven temperatures in the lower oven also limit broil settings in the upper oven. The temperature and broil setting limitations are shown in the table below.


NOTE: The twin cooking mode lets you use different settings for the upper and lower compartments, such as different switch off times, cooking times, and temperatures settings. To apply or modify settings in either compartment, press the respective touch pad.
Oven rack positions (single mode)

Recommended rack porition for cooking

Oven rack positions with partition (twin mode)

The upper oven has 2 rack positions (A, B).
The lower oven has 4 rack positions (1-4).

Recessed rack position
![]() | If you use the Recessed rack, the recessed ends must be placed in the rack position above the position you want for the food. For example, if you want the food in rack position 2, you need to put the recessed ends in position 3. See the illustration on the left. |
Rack and Pan placement
![]() | Centering the baking pans in the oven as much as possible will produce better results. If baking with more than one pan, place the pans so each has at least 1 ̋ to 11⁄2 ̋ of air space around it. When baking on a single oven rack, place the oven rack in position 3 or 4.See the figure on the left. When baking cakes and cookies on multiple racks, place the oven racks in positions 3 and 5. Using Multiple Oven Racks ![]() |
Before using the racks
The oven has two racks.
Each rack has stops that need to be placed correctly on the supports. These stops will keep the rack from coming completely out.
REMOVING THE RACKS
REPLACING THE RACKS
![]() | CAUTION
|
The fully extendable Gliding Rack makes food preparation easier, especially when you are preparing heavier dishes. The Gliding Rack has 2 glide tracks that allow you to extend the rack well out of the oven without touching the sides of the oven walls.
Installing the Gliding rack
![]() | With the Gliding rack in the "Closed" position and the oven off, carefully insert the Gliding Rack between the guides until the rack reaches the back. |
![]() | When using the Gliding Rack in the oven, be sure to pull on the handle of the rack only to slide it in and out. If you grasp the frame while using the rack, the entire Gliding Rack will be removed. Make sure you use oven mitts when handling the Gliding Rack during cooking. |
Removing the Gliding rack
![]() | With the Gliding rack in the "Closed" position and the oven off and cool, grasp the rack and frame and pull both forward to remove. |
![]() | CAUTION: Do not install the Gliding rack directly above the Flat rack and Recessed rack. You will not be able to install it properly and the rack could fall. |
NOTE: You can install the Gliding rack in any rack positions except the highest (level 7) and lowest (level 1) rack position in the oven.
To Install the Partition into the Oven Cavity
![]() |
|
CAUTION
Range displays "-dC-"
To Insert the Partition into the Partition Storage Location
![]() | 1. Open the warming drawer. |
![]() | 2. Tilt the partition up slightly and rest it on the slides on either side of the storage location. |
![]() | 3. Tip the partition down and push it in. |
The oven can be programmed to bake at any temperature from 175 °F to 550 °F. Baking temperature and time will vary depending on the ingredients and the size and shape of the baking pan used. Dark or nonstick coatings may cook faster with more browning.
How to set the temperature
Bake. The default temperature is 350 °F.
Place food in the oven after preheating if the recipe calls for it. Preheating is very important for good results when baking cakes, cookies, pastry, and breads. After the oven has reached the desired temperature, the range will beep 6 times.
NOTE: For performance reasons, the convection fan may be turned on or off during the operation.
How to adjust the temperature while cooking
![]() | By using the convection bake feature, you will be able to cook faster. Convection baking uses a fan to circulate the oven’s heat evenly and continuously within the oven. This improved heat distribution allows for even cooking and excellent results while using multiple racks at the same time. Foods cooked on a single oven rack will generally cook faster and more evenly with convection baking. Multiple oven rack cooking may slightly increase cook times for some foods, but the overall result is time saved. Breads and pastries brown more evenly. You can program the oven for convection baking at any temperature between 175 °F and 550 °F. |
Tips for convection baking
The amount of time you save will vary depending on the amount and type of food you are cooking. When baking cookies or biscuits, you should use pans with no sides or very low sides to allow the heated air to circulate around the food. Using a pan with a dark finish will produce faster cooking times. When using convection baking with a single rack, place the oven rack in position 3 or 4. If cooking on multiple racks, place the oven racks in position 3 and 5. When baking a cake, using the bake mode (not the convection bake mode) will produce better results.
How to set the oven for convection baking
Bake. The default temperature is 350 °F.
NOTE
NOTE: For performance reasons, the convection fan may be turned on or off during the operation.
Convection roasting is good for cooking large tender cuts of meat, uncovered. Heat comes from the top heating element. The convection fan circulates the heated air evenly over and around the food. Meat and poultry are browned on all sides as if they were cooked on a rotisserie. The heated air seals in juices quickly for moist and tender results while, at the same time, creating a rich golden brown exterior.
How to set the oven for convection roasting
Roast. The default temperature is 350 °F.
NOTE
NOTE: For performance reasons, the convection fan may be turned on or off during the operation.
Broiling is a method of cooking tender cuts of meat by direct heat under the broil element of the oven. The high heat cooks quickly and gives a rich, brown outer appearance. Broil mode is best for meats, fish, and poultry up to 1" thick.
How to set the oven for broiling
NOTE
![]() | CAUTION Always use this cooking mode with the oven door closed. Use care when opening the door. Let hot air or steam escape before you remove food from or put food into the oven. |
Specialized items
1. Baked potato
Baked potato is specially designed to cook potatoes or sweet potatoes.
2. Grilled chicken
Grilled chicken is specially designed to cook chicken pieces or chicken breasts. To prevent over-browning and drying of the skin, wrap each piece or breast of the chicken in foil.
3. Salmon steak
Salmon steak is specially designed to cook salmon steaks.
4. White fish fillet
White fish fillet is specially designed to cook white fish fillets.
5. Dehydrate (Single Only)
Dehydrate dries food or removes moisture from food via heat circulation. After drying the food, keep it in a cool and dry place. For fruit, adding lemon or pineapple juice or sprinkling sugar on the fruit helps the fruit retain sweetness. See the table below for Dehydrate settings.

6. Bread proof (Single Only)
Bread proof provides an optimal temperature for the bread proofing process, and therefore does not require a temperature adjustment. For the best results, always start the Bread proof option with a cool oven.
CAUTION
Functions that can be operated from the SmartThings app may not work smoothly if communication condition becomes poor or the product is installed in a place with a weak Wi-Fi signal. Please refer to the following table for the main functions that can be operated from the app.

How to connect the oven
icon located on your range displays and the app will confirm you are connected.To start the oven remotely
. appears in the display. The oven can now be started remotely with a connected device.Oven remote control
NOTE
from the display and prevent you from turning the oven on remotely.
is not shown in the display, you can still monitor the oven and cooktop status and turn the oven off.
will turn off.The keep warm feature will keep cooked food warm for serving up to 3 hours after cooking has finished. After 3 hours, the feature will shut off automatically. You can use the keep warm feature without any other cooking operations or you can set it to activate after a timed or delay timed cooking operation. You should not use this feature to reheat cold food.
How to use the keep warm feature
How to set the oven to activate the keep warm mode after a timed cooking
This function enables you to control various electronic control options. These options include temp adjust, temp unit, auto conversion, 12 hour or 24 hour time of day, 12 hour energy saving, language, sound on/off, and demo mode. The option menu is only available when the oven is not being used (not cooking).

Temp Adjust
The temperature in the oven has been calibrated at the factory. When first using the oven, be sure to follow recipe times and temperatures. If you think the oven is too hot or too cool, you can correct the temperature in the oven. Before correcting, test a recipe by using a temperature setting that is higher or lower than the recommended temperature. The baking results should help you to decide how much of an adjustment is needed. The oven temperature can be adjusted ±35 °F (±19 °C ).
How to correct the oven temperature
NOTE: This adjustment will not affect the broiling or the self-cleaning temperatures. The adjustment will be retained in memory after a power failure.
Temp Unit (Fahrenheit or Celsius temperature selection)
You can program the oven control to display the temperature in Fahrenheit or Celsius. The oven has been preset at the factory to display in Fahrenheit.
How to change the display from Fahrenheit to Celsius or Celsius to Fahrenheit
Auto Conversion
When you use the auto conversion feature, the convection auto conversion feature will automatically convert entered regular baking temperatures to convection baking temperatures. If this feature is activated, the display will show the actual converted (reduced) temperature. For example, if you enter a regular recipe temperature of 350 °F and press Oven Start/Set, the display will show the converted temperature of 325 °F. (Default setting : off)
How to enable or disable the auto conversion feature
Time of Day (12hr/24hr)
The oven control can be programmed to display time of day in the 12 hour or 24 hour mode.
The oven has been preset at the factory to display in the 12 hour mode.
How to change between the 12 and 24 hour time of day display
12 hour energy saving
If you accidently leave the oven on, this feature will automatically turn off the oven after 12 hours during baking functions or after 3 hours during a broil function.
How to turn the 12 hour energy saving feature on or off
Language
You can select English, French, or Spanish. The default setting is English.
How to change the language on the display
Sound On/Off
Using Sound On/OFF, you can set the oven controls to operate silently.
How to turn the sound on or off
Wi-Fi On/Off
You can turn the range’s Wi-Fi connection on or off.
How to turn the wi-fi on or off
NOTE: When you turn the range’s Wi-Fi connection off, Users can’t set to easy setup.
Demo mode
This option is for use by retail establishments for display purposes only. (The heating element does not operate.)
How to enable or disable the demo mode
For many foods, especially roasts and poultry (beef, chicken, turkey, pork, lamb, etc), measuring the internal temperature is the best way to determine if the food is properly cooked. The temp probe lets you cook meat to the exact internal temperature you want, taking the guess work out of determining whether a piece of meat is done or not. This function can be used with Bake, Convection Bake, or Convection Roast in Single mode.
After the internal temperature of the food reaches 100 °F, the increasing internal temperature will be shown in the display.
How to use the Temp probe
1. Push the tip of the temp probe into the meat as fully as possible, so that the tip is in the center of the meat.
![]() |
|
2. Insert the temp probe plug into the socket on the top side wall of the oven as far as it will go.
3. Select the desired cooking function (Conv.Bake, Conv.Roast, Bake) and temperature.
4. Press Temp Probe to set the desired internal temperature.
5. Set the desired internal temperature by pressing the number pad.

6. If you want to use the Cook time, Delay start, or Keep warm function, set each function.
7. Press START/SET.
8. When the desired internal temperature is reached, the function automatically stops and an alarm sounds.
CAUTION: To protect the temp probe’s tip, be careful not to insert the probe so that the tip protrudes through the surface of the meat. Make sure that the tip is in or near the center of the meat.
CAUTION
NOTE
How to use the Sabbath feature
You can change the oven temperature, but the display will not change and tones will not sound when a change occurs. (The oven temperature adjustment feature should be used only on Jewish holidays.) After changing the temperature while the unit is in Sabbath mode, there is a 15 second delay before the unit recognizes the change.
You can set the Cook time function before activating the Sabbath feature.
Should you experience a power failure or interruption, the oven will shut off. When power is returned, the oven will not turn back on automatically. SAb will be displayed in the oven control display, but the oven will not operate. Food may be safely removed from the oven while it is still in the Sabbath mode, however the oven cannot be turned back on until after the Sabbath/ Holidays. After the Sabbath observance, turn OFF the Sabbath mode. Press and hold both Bake and Touch to Wake-Up for at least 3 seconds simultaneously to turn the Sabbath mode off. The oven can then be used with all normal functions.
Do not open the oven door or change the oven temperature for about 30 minutes after you have started Sabbath mode to allow the oven to reach the set temperature. Note that, for best performance, the oven fan operates only when the oven temperature is rising.
Do not use the cooktop when the oven is in the Sabbath MODE.
![]() | The warming drawer will keep hot, cooked foods warm. Always start with hot food. Do not use to warm cold food other than bread, crackers, chips, or dry cereal. Allow approximately 25 minutes for the warming drawer to preheat. |
CAUTION: Plastic containers or plastic wrap will melt if in direct contact with the drawer pan, or a hot utensil. Melted plastic may not be removable and is not covered under your warranty.
This self-cleaning oven uses high temperatures (well above cooking temperatures) to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth.
CAUTION
Before a self-cleaning cycle
![]() |
|
- ![]() |
|
NOTE: Remove oven racks and accessories before starting the self-clean mode.
How to run a self-cleaning cycle
1. Select the length of time for the self-cleaning operation, eg. 3 hours. Press Self Clean once for a 3 hour clean time, twice for a 5 hour clean time, or times for a 2 hour clean time. The default setting is 3 hours.
2. Press START/SET to start the self-cleaning cycle. The motor-driven door lock will engage automatically.
NOTE
3. When the self-cleaning cycle is done, End will appear in the display and the range will beep 6 times.
How to delay the start of self-cleaning
How to turn off the self-cleaning feature
You may find it necessary to stop or interrupt a self-cleaning cycle due to smoke in the oven.
After a self-cleaning cycle
How to set the oven for steam-cleaning
For light cleaning, the Steam-cleaning function saves time and energy. For heavier- duty cleaning, use the self-cleaning function.


NOTE: When steam-cleaning, use exactly 10 oz. of water since this produces the best results.
NOTE: If you press Steam Clean when the oven temperature is above 100 ̊F, Hot will appear in the display. Because this function produces the best results when started while the oven is cool, we recommend that you wait until the oven has cooled down and Hot disappears from the display.
After a steam-cleaning cycle
Oven vent
![]() |
|
Cleaning painted parts and decorative trim
Cleaning stainless steel surfaces
NOTE
Oven racks
NOTE
To lubricate the slides
![]() | 1. Remove the rack from the oven. See removing the gliding rack in the USING THE GLIDING RACK section. 2. Fully extend the rack on a table or countertop. Newspaper may be placed underneath the rack for easy cleanup. |
![]() | 3. If there is debris in the slide tracks, wipe it away using a paper towel. (Any graphite lubricant wiped away must be replaced - See steps 4 through 7. |
![]() | 4. Shake the graphite lubricant before opening it. Starting with the left (front and back) slide mechanism of the rack, place four (4) small drops of lubricant on the two (2) bottom tracks of the slide close to the bearing carriers. |
![]() | 5. Repeat for the right (front and back) slide mechanism of the rack. 6. Open and close the rack several times to distribute the lubricant. |
![]() | 7. Replace the cap on the lubricant and shake it again. Turn the rack over and repeat steps 3, 4, 5 and 6. 8. Close the rack, turn rack right- side-up and place in the oven. See installing the gliding rack in the USING THE GLIDING RACK section. |
NOTE: Do not spray the gliding rack with cooking spray or other lubricant sprays.
Oven door
![]() |
|
Normal daily use cleaning
Use only a ceramic cooktop cleaner. Other creams may not be as effective.
By following these steps, you can maintain and protect the surface of your glass cooktop.
WARNING: DAMAGE to your glass surface may occur if you use scrub pads other than those recommended.
Removing burned-on residue
![]() |
|
Removing heavy, burned-on residue
![]() |
|
Removing metal marks and scratches
WARNING: Carefully check the bottoms of pans for roughness that may scratch the cooktop.
Cleaning the cooktop seal
![]() | To clean the seal around the edges of the glass, lay a wet cloth on it for a few minutes, then wipe clean with a nonabrasive cleaner. |
Potential for permanent damage to the glass surface
Cleaning sugary spills and melted plastic
NOTE: If pitting or indentations in the glass surface have already occurred, the cooktop glass will have to be replaced. In this case, service will be necessary.
How to remove the door
You can remove the upper door the same way you remove the full door.
CAUTION
1. Open the door completely.
2. Pull the hinge locks down toward the door frame to the unlocked position.

3. Firmly grasp both sides of the door at the top. about 5 °

4. Close the door to the door removal position, which is approximately 5 degrees from vertical (Fig. 1).
5. Lift the door up and out until the hinge arm is clear of the slot (Fig. 2).
How to re-install the door
You can replace the upper door the same way you replace the full door.
1. Firmly grasp both sides of the door at the top.
2. With the door at the same angle as the removal position, slide the indentation of the hinge arm into the bottom edge of the hinge slot. The notch in the hinge arm must be fully inserted into the bottom of the slot.

3. Open the door fully. If the door will not open fully, the indentation is not inserted correctly in the bottom edge of the slot.
4. Push the hinge locks up against the front frame of the oven cavity into the locked position.

5. Close the oven door.
CAUTION: Turn the power OFF before removing the warming drawer.
How to remove the warming drawer
1. Pull out the drawer until it stops.
2. Locate the locking clips near the back of each full-extension roller guide rail. Using two hands, push down on the left clip and lift up on the right clip to release the clips. Pull the drawer the rest of the way out.

3. Pull the warming drawer away from the range.
How to re-install the warming drawer
![]() | 1. Position the ends of the full-extension roller guide rails in the side rails of the drawer opening. |
![]() | 2. Push in the drawer to close it and snap the locking clips into place. |
The oven light is a standard 40-watt appliance bulb. It will come on when the oven door is open. When the oven door is closed, press
the pad to turn it on or off. It will not work during a self-cleaning cycle.
![]() |
|
CAUTION: Before changing your oven light bulb, disconnect the electrical power to the range at the main fuse or circuit breaker panel. Make sure the oven and the bulb are cool.
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the tables below. If you’re still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
| Problem | Possible cause | Solution |
| The range is not level. | The appliance has been installed improperly. | Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. Insure the floor is level and strong and stable enough to adequately support the range. |
| The floor is sagging or sloping. | Contact a carpenter to correct the situation. | |
| The kitchen cabinets are not properly aligned and make the range appear to be not level. | Insure the cabinets are square and provide sufficient room for installation | |
| The appliance must be accessed for servicing and cannot be moved easily. | The kitchen cabinets are not square and too close to the appliance. | Contact a builder or installer to make the appliance accessible. |
| Carpet is interfering with movement of the range. | Provide sufficient space so the range can be lifted over the carpet. |
CONTROL DISPLAY
| Problem | Possible cause | Solution |
| The display goes blank. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
| The display flashes. | There was a power failure. | Reset the clock. |
COOKTOP
| Problem | Possible cause | Solution |
| The surface units will not maintain a rolling boil or will not cook fast enough. | You may be using inappropriate cookware. | Use pans which are flat and match the diameter of the surface unit selected. |
| In some areas, the power (voltage) may be low. | Cover the pan with a lid until the desired heat is obtained. | |
| The surface units will not turn on. | A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. |
| The cooktop controls are set improperly. | Check if the correct control is set for the surface unit you are using. | |
| Areas of discoloration on the cooktop. | Food spillover was not cleaned. | Refer to the section on the care and cleaning of the glass cooktop on page 54. |
| The surface is hot and the model features a light-colored cooktop. | This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. | |
| The surface unit frequently cycles on and off. | The element will cycle on and off to maintain the power setting. | This is normal operation, and not a system failure. Use the range as usual. |
| The surface unit stops glowing when changed to a lower setting. | This is normal. The unit is still on and hot. | |
| Scratches or abrasions on the cooktop surface. | The cooktop is being cleaned improperly. | Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. |
| Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. | To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. | |
| Cookware has been slid across the cooktop surface. | ||
| Brown streaks or specks. | Boilovers have been cooked onto the surface. | Wait until the surface cools down. Then, use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface to remove the soil. See the section on the care and cleaning of the glass cooktop on page 54. |
| Areas of discoloration with metallic sheen. | Mineral deposits from water and food have been left on the surface of the cooktop. | Remove using a ceramic- glass cooktop cleaning cream. Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. |
| "Cracking" or "popping" sound. | This is the sound of the metal heating and cooling during both the cooking and self- cleaning functions. | This is normal operation, and not a system failure. Use the range as usual. |
OVEN
Problem | Possible cause | Solution |
| The oven will not turn on. | The range is not completely plugged into the electrical outlet. | Make sure the electrical plug is inserted into a live, properly grounded outlet. |
| A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. | |
| The oven controls have been set improperly. | See the chapter on operating the oven starting on page 29. | |
| The oven is too hot. | Allow the oven to cool. | |
| Incomplete service wiring. | Call for service. | |
| Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
| The oven light will not turn on. | The light bulb is loose or defective. | Tighten or replace the bulb. |
| The switch operating the light is broken. | Call for service. | |
| The appliance will not turn on. | The appliance is not completely plugged into the electrical outlet or a fuse in your home may be blown or a circuit breaker may have tripped. | Make sure the power cord is plugged into a live, properly grounded outlet. Check the fuse and circuit breakers. |
| Incomplete service wiring. | Call for service. | |
| Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
| The oven smokes excessively during broiling. | The oven controls have not been set properly. | Refer to the section on using the broiler starting on page 40. |
| The meat has been placed too close to the element. | Reposition the rack to provide proper clearance between the meat and the element. Preheat the broil element for searing. | |
| The meat has not been properly prepared. | Remove the excess fat from the meat. Cut away fatty edges that may curl, leaving the lean intact. | |
| Grease has built up on oven surfaces. | Regular cleaning is necessary when broiling frequently. | |
| Food does not bake or roast properly. | The oven controls have not been set correctly. | See the chapter on operating the oven starting on page 29. |
| The oven rack has been positioned incorrectly or is not level. | See the section on using the oven racks on page 34. | |
| Incorrect cookware or cookware of improper size is being used. | ||
| The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 44. | |
| Food does not broil properly. | The serving size may not be appropriate. | Refer to the cooking guide for serving sizes on page 41, and then try again. |
| The rack has not been properly positioned. | See the broiling recommendation guide on page 41. | |
| The cookware is not suited for broiling. | Use suitable cookware. | |
| In some areas, the power (voltage) may be low. | Preheat the broil element for 10 minutes. See the broiling recommendation guide on page 41. | |
| The oven temperature is too hot or too cold. | The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 44. |
| The oven will not self-clean. | The oven temperature is too high to start a self-clean operation. | Allow the range to cool and then reset the controls. |
| The oven controls have been set incorrectly. | See the section on self- cleaning on page 49. | |
| A self-cleaning cycle cannot be started if the oven lockout feature has been activated or if a radiant surface element is on. | Deactivate the oven lockout (see page 49). Make sure all surface elements are turned off. | |
| Excessive smoking during a self-cleaning cycle. | There is excessive soiling in the oven. | Press OFF. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again. |
| The oven door will not open after a self- cleaning cycle. | The oven is too hot. | Allow the oven to cool. |
| The oven is not clean after a self-cleaning cycle. | The oven controls were not set correctly. | See the section on self- cleaning on page 49. |
| The oven was heavily soiled. | Wipe up heavy spillovers before starting the self- cleaning cycle. Heavily soiled ovens may need to be self- cleaned again or for a longer period of time. | |
| Steam is coming out of the vent. | When using the convection feature, it is normal to see steam coming out of the oven vent. | This is normal operation and not a system failure. Use the range as usual. |
| As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. | ||
| A burning or oily odor is coming from the vent. | This is normal in a new oven and will disappear in time. | To speed the process, set a self-cleaning cycle for a minimum of 3 hours. See the section on self- cleaning on page 49. |
| Strong odor. | An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. | Operate the oven empty on the bake setting at 400 °F for 1 hour. |
| Fan noise. | A convection fan may automatically turn on and off. | This is not a system failure but normal operation. |
| Oven racks are difficult to slide. | The shiny, silver-colored racks were cleaned in a self- cleaning cycle. | Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. |
DRAWER
Problem | Possible cause | Solution |
| The drawer does not slide smoothly or drags | The drawer is out of alignment. | .Fully extend the drawer and push it all the way in. See the page 48. |
| The drawer is over-loaded or the load is unbalanced. | Reduce weight. Redistribute drawer contents. | |
| The Warming drawer will not work. | A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. |
| The controls are not set correctly. | See the chapter on using the warming drawer on page 48. | |
| Excessive condensation in the drawer. | There is liquid present in the drawer. | Remove the liquid. |
| Uncovered foods. | Cover food with a lid. | |
| The temperature is set too high. | Adjust the temperature to a lower setting. | |
| Food dries out in the warming drawer. | Moisture is escaping. | Cover food with a lid. |
| The drawer is not fully closed. | Push the drawer in until the latch engages. |
OVEN
| Displayed Code | Possible cause | Solution |
| C-d0 | This code occurs if the control key is short for 1 minute. | Press OFF, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| C-d1 | This code occurs if the door lock is mispositioned. | |
| C-F0 | This code occurs if communication between the Main and Sub PBA is interrupted. | |
| C-F2 | This code occurs if communication between the Main and Touch is interrupted. | |
| C-20 | The oven sensor is open when the oven is operating. | |
| The oven sensor is short when the oven is operating. | ||
| C-21 | This code occurs if the internal temperature rises abnormally high. | |
| C-23 | The temp probe sensor is short when the oven is operating. | |
| C-30 | The PCB sensor is open when the oven is operating. | |
| The PCB sensor is short when the oven is operating | ||
| C-31 | This code occurs if the PCB temperature rises abnormally high. | Call for service |
| -dC- | This code appears if the partition is inserted or removed while the oven is operating. | Make sure the partition is inserted properly, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
Reference file: Samsung NE58K9850WG/AA 5.8 cu. ft. Slide-In Electric Flex Duo™ Range
Additionally, the document applies to other Samsung models: NE58K9850**, NE58K9852**, NE58K9850WG