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Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
294 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 294
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 296
Customer Assistance for Text
Telephone (TTY) Users . . . . . 297
Online Owner Center . . . . . . . . . 297
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 298
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 298
Scheduling Service
Appointments . . . . . . . . . . . . . . . 300
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 300
Collision Damage Repair . . . . . 301
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 303
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 304
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 304
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 305
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 306
Cybersecurity . . . . . . . . . . . . . . . . . 306
Event Data Recorders . . . . . . . . 306
OnStar . . . . . . . . . . . . . . . . . . . . . . . 307
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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